The P4 Project, implemented in the Body-in-White at Peugeot Citroens UK Manufacturing plant at Ryton, Coventry presents a simple methodology for understanding the behaviours and opportunities for improvement within a team. The teams willingness to trial the project and implement the templates and tools drove a culture of improvement and engagement within a short period of time. The slides shown are from a team presentation and do not represent the full project pack and IP.

1. UEP Project
Mark Goddard 26/08/05

2. Framing Line Zone 6
41 Robots – 9 Automated Cells
9 Operators – 5 Manual Stations
2 Technical Monitors & 2 Trades
The basis of our UEP is participation
Today, the difference is in the way we
work together, using the ideas of everyone,
with a plan of continuous improvement

3. Project Direction
Plant progression towards UEP Stage Four
raised concerns as to the level of
professional standards required to sustain
UEP Stage 4 and progress to UEP Stage 5
It was agreed that the Bodysides & Framing
Area of Body-In-White would pilot a
behavioural model

4. Project Proposal
Bodysides & Framing RG proposed to
progress the model with UEP Project :

5. Project Axis
The Project Axis are:
rofessionalism
urpose
ersistence
ride

6. Project Direction
The project would only succeed if it was beneficial
to all concerned:
Operator
Monitor
Trades Person
Support Staff
Associate
RU
RG
DIR

7. Project Duration
Project commenced September 1st 2005 with
6 months ‘launch’ period

8. Professionalism
Professionalism (Conscience)
Means Setting a Good Example
- Personal Conduct
- Trust
- Permanent White Water (Video)
Professionalism – Purpose – Persistence - Pride

9. Purpose
Purpose (Vision)
Means Jointly Determining Our
Course
- Joint Team (RG/RU RU/Monitor)
leadership
- Shared vision and common value
- Monitoring and Motivating
Professionalism – Purpose – Persistence - Pride

10. Persistence
Persistence (Disciplined Approach)
Means Adopting a Zero Tolerance to
Destructive Habits
- PPE Non Compliance
- Working Time Non Compliance
- 5C’s (Criticising, Comparing, Complaining, Condemning &
Competing)
Professionalism – Purpose – Persistence - Pride

11. Pride
Passion (Empowerment)
Means Focussing Our Talents On
Results
- Enthusiasm, Interest, Energy
What we do, gives us what we get
- Engage others
- True Voice and Passion are volunteered
Professionalism – Purpose – Persistence - Pride

12. Defining the Basics
Each Team member was asked to complete
the Project Parameter sheets for all key
roles
Professionalism – Purpose – Persistence - Pride

13. Defining the Basics
Each Team member was asked to complete the
Project Parameter sheets for all key roles
The project parameter sheet defined, in the Teams
own words, what were examples of:
• Unacceptable
• Basic
• Good
• Excellent
Each Team member returned completed sheets
Behaviour
Professionalism – Purpose – Persistence - Pride

14. P1 - Professionalism - Setting A Good Example - Trust, Personal Conduct, Mutual Respect, Behaviour, Managing Work Load
P2 - Purpose - Jointly Determining Our Course - Joint Team Leadership, Shared Vision & Common Values, Monitoring & Motivating
P3 - Persistence - Adopting a Zero Tolerance to Destructive Habits - PPE Non-Compliance, Respecting Working Hours, 5C's
P4 - Passion / Pride - Focussing Our Talents On Results - Volunteering Enthusiasm, Interest, Energy. Engaging Others.
P (1-2-3-4) Comment
4
2 Realises that the role requires he/she should set the example to the rest of the team
1 Shows lack of respect for team members
4 Propose and action and improvements to Quality, Production, etc
1 Carries out daily / weekly standard work without direction
4 Chairs CIG meetings, Takes Briefings
2 Understands and communicates to Team members the Contract of Objectives
2 Recognises poor performance and takes immediate autonomous action to correct problem
3 Stop s and challenges anyone not weraring appropriate PPE
3 Does not engage in any behaviour considered to be unprofessional
4 Actively encourages others in the team to be involved in UEP, TPM progression.Excellent
Basic
Excellent
Basic
Basic
Basic
Unacceptable
Good
Good
Basic
Date: 28/9/05 Name:*.*****
Example Type
(Unacceptable -
Basic - Good -
Excellent)
Understands and communicates to others in the team the Contract of Objectives ( Team Targets )Good
CPRY
FERRAGE
FRAMING & BODYSIDES P4 PROJECT
MONITOR PARAMETERS
Update : 15/11/2005 - Update freq : Daily
Owner : M.Goddard - Updater : M.Goddard (6359) Consolidated
INTERNAL USE

15. Progression
The project will be launched by choosing a
behavioural example for Professionalism,
Purpose, Persistence and Pride for each
role within the area
The behaviour required can be animated in
a simple format and will become the
reference for our behaviour ‘model’
Professionalism – Purpose – Persistence - Pride

16. General Operator
P1 Professionalism
Unacceptable
Basic
Good
Excellent
Non Contribution
to UEP or TPM
activities
Contributes
towards Team
UEP / TPM goals
Motivates other
Team members
by sharing
enthusiasm
Requests
involvement in
UEP / TPM
groups / projects
c:/PF30174/Powerpoint/Stn17_Ind
icator.ppt
B.I.W. Continuous Improvement Group (BIW009)
The actions taken from
C.I.G. BIW009 have
resulted in a reduction of
interventions from 107 /
week to 40 / week.
With each intervention
taking at least one minute,
the saving of over 1 hour
per week contributes to
the flow of vehicles to our
customers.
Station 17 Framing Line
C.I.G. team members Dave Fogg and Derek
Botham used the maintenance breakdown data
base to analyse the improving trend.
Further actions from the Maintenance Methods
and Reliability Department associates, planned
for early January, will be monitored using the
same tools.
Contributes to Contract of Objectives: Lead Times
Interventions per week
107
84
39 39 40
0
20
40
60
80
100
120
1 2 3 4 5
Week
Numberof
Interventions
47 48 49 50 51

17. General Operator
P3 Persistence
Unacceptable
Basic
Good
Excellent
Does not wear
correct PPE in the
work place
Wears correct PPE
in the work place
Challenges
anyone within
his/her zone not
wearing PPE
Wears correct PPE
at all times

18. P4 Features
The model follows a simple structure
both in its definition and animation
Professionalism – Purpose – Persistence - Pride

19. P4 Advantages
The simple structure provides a tool
that is easily used to animate the
different levels of behaviour expected
on the zone
It becomes the basis of a consolidated
rule book for the UEP
Professionalism – Purpose – Persistence - Pride

20. P4 Motives
Definition of four possible levels of
behaviour
Clarity of what is and is not acceptable
will bring improvements to both
performance and social climate
Professionalism – Purpose – Persistence - Pride

21. P4 Benefits
The team has a simple and easily
adaptable model for defining levels of
behaviour
The model can be used in all areas of
the business
What is written is agreed – The model
removes any ambiguity as to what is
allowed and what isn't
Professionalism – Purpose – Persistence - Pride

22. Progression
To ensure the model is sustained
different behavioural references
will be added by the Team on a
progressive basis
Professionalism – Purpose – Persistence - Pride

23. Forecast
The project will be fully implemented,
and become our way of working, by
the end of the 6 month launch period.
Professionalism – Purpose – Persistence - Pride