The secret to success is happy customers, and we will discuss ways to use social media to ensure a positive experience for your venue's customer before they come, when they're there and after they leave. We will talk about different techniques to use for each online network, different communication methods, supplemental tools and applications and how to use social media as a testimonial and customer service tool. Connecting with visitors online is something the public is beginning to expect, so don't miss this opportunity to learn the industry's leading marketing secrets.