1. Mario López Díaz
4695 E Louisiana Ave. F-305 Denver CO, 80246
Email: maro428@yahoo.com Tel: 720 217 8266
Objective:
Bilingual, bi-cultural, internationally minded professional seeking an opportunity to improve children’s
biliteracy skills and develop a better sense of who they are.
Education:
• B.A. in Business Admin. and Tourism, University Autonoma de Aguascalientes, Mexico, 1999
• Licensed trainer Language Learning Methods, Garden City Community College, Kansas, 2003
Credentials/Endorsements:
• ESL and Technology Endorsed, Kansas State Dept. of Education (Expired)
• 100% bilingual in English/Spanish
Work Experience:
Bilingual Clerical Support Specialist Sept 2014 to present Denver Health Denver, CO
• Responsible for patient intake, care and facilitation with other treatment facilities
• Advised patients regarding medication, referrals, and health plans
Bilingual Agent Services Specialist Mar 2009 to Sept 2014 MoneyGram Intl. Lakewood, CO
• Demonstrated excellent skills in customer service, written and verbal communication, and problem
solving skills.
• Increased customer engagement and satisfaction
Bilingual Customer Care Rep. April 2007 to Mar 2009 MoneyGram Intl. Lakewood, CO
• Successfully identified customer’s needs and increased sales
• Established long term partnerships with clients
• Serviced ongoing needs of customers and improved client retention
Assistant Manager July 2006 – Dec 2006 EZ Corp Denver, CO
• Evaluated all income and expenses reports and managed annual gross revenue of 3.6 million
Identified customer’s needs and provided financial solutions through short term loans
• Contributed to cost-containment measures that led to increased profitability
• Actively led and managed a team of nine productive employees
ESL/Tech Instructor Aug 2004 - June 2006 Community Learning Center Garden City, KS
• Worked as a technology instructor on an interdisciplinary core team responsible for providing
education and case management support for non-English speaking individuals
• Taught computer literacy as well as ESL classes for a diverse linguistic audience
• Identified student’s needs for full cultural integration and establishing education modules
• Designed interactive educational methods to address diverse learning styles and cultural differences