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12 Stages of Burnout
Marie Tolman
Happiness & Resilience
Coach
Expert by Experience and
Profession 1Marie Tolman 2016
12 STAGES OF BURNOUT
What it means to burnout
There’s no clear cut definition of what burnout is but the term first
appeared in the 1970s from the psychologist Herbert Freudenberger.
Freudgenberger and his colleague Gail North identified 12 stages that
lead up to burnout
These twelve stages don’t necessarily have to happen in order. Some
people experience them all, others only experience some of them.
The physiological symptoms of burnout are caused by our fight or flight
response. Whether we like it or not, this response can be triggered by
common work stressors (like trying to meet deadlines or finish
projects).
2Marie Tolman 2016
THE FIGHT OR FLIGHT RESPONCE
3Marie Tolman 2016
The Compulsion to Prove Oneself
Demonstrating worth obsessively; tends to
hit the best employees, those with
enthusiasm who accept responsibility readily
STAGE ONE
4Marie Tolman 2016
Working Harder
Have an inability to switch off
Stage Two
5Marie Tolman 2016
Neglecting Their Needs
Sleep becomes erratic, eating disrupted
erratic and lack of social interaction
Stage Three
6Marie Tolman 2016
Displacement of Conflicts
Start to dismiss problems we may feel
threatened, panicky and jittery
Stage Four 7Marie Tolman 2016
Revision of Values
Values are skewed, friends and family
dismissed, hobbies seen as irrelevant, work
is only focus.
Stage Five
8Marie Tolman 2016
Denial of Emerging Problems
Intolerance, perceiving collaborators as
stupid, lazy, demanding, or undisciplined,
social contacts harder; cynicism,
aggression; problems are viewed as caused
by time pressure and work, not because of
life changes.
Stage Six
9Marie Tolman 2016
Withdrawal
Social life small or non-existent, need to feel
relief from stress, alcohol/drugs.
Stage Seven
10Marie Tolman 2016
Odd Behavioural Changes
Changes in behaviour obvious, friends and
family concerned.
Stage Eight
11Marie Tolman 2016
Depersonalization
Seeing neither self nor others as valuable,
and no longer perceive own needs
Stage Ten
12Marie Tolman 2016
Inner Emptiness
Feeling empty inside and to overcome
this, look for activity such as overeating,
sex, alcohol, or drugs; activities are often
exaggerated
Stage Eleven
13Marie Tolman 2016
Depression
Feeling lost and unsure, exhausted,
future feels bleak and dark.
Step Eleven
14Marie Tolman 2016
Burnout Syndrome
Can include total mental and physical
collapse; time for full medical attention.
Stage Twelve
15Marie Tolman 2016

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12 stages of burnout

  • 1. 12 Stages of Burnout Marie Tolman Happiness & Resilience Coach Expert by Experience and Profession 1Marie Tolman 2016
  • 2. 12 STAGES OF BURNOUT What it means to burnout There’s no clear cut definition of what burnout is but the term first appeared in the 1970s from the psychologist Herbert Freudenberger. Freudgenberger and his colleague Gail North identified 12 stages that lead up to burnout These twelve stages don’t necessarily have to happen in order. Some people experience them all, others only experience some of them. The physiological symptoms of burnout are caused by our fight or flight response. Whether we like it or not, this response can be triggered by common work stressors (like trying to meet deadlines or finish projects). 2Marie Tolman 2016
  • 3. THE FIGHT OR FLIGHT RESPONCE 3Marie Tolman 2016
  • 4. The Compulsion to Prove Oneself Demonstrating worth obsessively; tends to hit the best employees, those with enthusiasm who accept responsibility readily STAGE ONE 4Marie Tolman 2016
  • 5. Working Harder Have an inability to switch off Stage Two 5Marie Tolman 2016
  • 6. Neglecting Their Needs Sleep becomes erratic, eating disrupted erratic and lack of social interaction Stage Three 6Marie Tolman 2016
  • 7. Displacement of Conflicts Start to dismiss problems we may feel threatened, panicky and jittery Stage Four 7Marie Tolman 2016
  • 8. Revision of Values Values are skewed, friends and family dismissed, hobbies seen as irrelevant, work is only focus. Stage Five 8Marie Tolman 2016
  • 9. Denial of Emerging Problems Intolerance, perceiving collaborators as stupid, lazy, demanding, or undisciplined, social contacts harder; cynicism, aggression; problems are viewed as caused by time pressure and work, not because of life changes. Stage Six 9Marie Tolman 2016
  • 10. Withdrawal Social life small or non-existent, need to feel relief from stress, alcohol/drugs. Stage Seven 10Marie Tolman 2016
  • 11. Odd Behavioural Changes Changes in behaviour obvious, friends and family concerned. Stage Eight 11Marie Tolman 2016
  • 12. Depersonalization Seeing neither self nor others as valuable, and no longer perceive own needs Stage Ten 12Marie Tolman 2016
  • 13. Inner Emptiness Feeling empty inside and to overcome this, look for activity such as overeating, sex, alcohol, or drugs; activities are often exaggerated Stage Eleven 13Marie Tolman 2016
  • 14. Depression Feeling lost and unsure, exhausted, future feels bleak and dark. Step Eleven 14Marie Tolman 2016
  • 15. Burnout Syndrome Can include total mental and physical collapse; time for full medical attention. Stage Twelve 15Marie Tolman 2016

Editor's Notes

  1. The physiological symptoms of burnout are caused by our fight or flight response. Whether we like it or not, this response can be triggered by common work stressors (like trying to meet deadlines or finish projects). • Adrenal gland secretes cortisol hormone • Heartbeat speeds up • Blood pressure rises Burnout occurs when the demands and stress placed on us exceed our physical and mental abilities to deal with them. We cheat ourselves out of the rest we need because we assume we can push past our breaking points. The bad news is, this is happening more frequently. Forbes reports that since the economic downturn, many employers have cut resources—though you probably didn’t need anyone to tell you that. The reduction of resources, and stagnant pay, has coincided with an increase in tasks and responsibilities. Employees feel an intense obligation to never say no. Prior to my burnout, I said yes to everything. There was nothing I couldn’t do, nothing I wouldn’t do for quest to save the world. If I’m being honest with myself, what it all came down to was me not wanting to give anyone else the opportunity to say yes, and to try prove to doubter that I was capable.