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Terminology and UX
Terminology in website
User eXperience
Maria Pia Montoro
Maria Pia Montoro University of Luxembourg 2
Maria Pia Montoro University of Luxembourg 3
Maria Pia Montoro University of Luxembourg 4
Maria Pia Montoro University of Luxembourg 5
Maria Pia Montoro University of Luxembourg 6
Maria Pia Montoro University of Luxembourg 7
Maria Pia Montoro University of Luxembourg 8
Maria Pia Montoro University of Luxembourg 9
Maria Pia Montoro University of Luxembourg 10
• The labels for commands in menus or on buttons
are mostly text.
• Instructions are almost always text.
• Most user input...
Terminology
is the
critical part
of UX
Maria Pia Montoro University of Luxembourg 12
Content is king
Maria Pia Montoro University of Luxembourg 13
Maria Pia Montoro University of Luxembourg 14
Maria Pia Montoro University of Luxembourg 15
Maria Pia Montoro University of Luxembourg 16
Maria Pia Montoro University of Luxembourg 17
Content is king
Maria Pia Montoro University of Luxembourg 18
…Terminology is Queen
Maria Pia Montoro University of Luxembourg 19
UX Terminology #fails
Maria Pia Montoro University of Luxembourg 20
Maria Pia Montoro University of Luxembourg 21
“Login, Log in, Sign in” Round Up
Maria Pia Montoro University of Luxembourg 22
“Login, Log in, Sign in” Round
Up
Maria Pia Montoro University of Luxembourg 23
Login to log in
Maria Pia Montoro University of Luxembourg 24
English Italian
Maria Pia Montoro University of Luxembourg 25
“Cognitive clash”
Clear and intuitive
labels, based on the
user’s perspective
and terminology.
L10n terminology #epicfails
Twitter
Maria Pia Montoro University of Luxembourg 27
L10n terminology #epicfails
Pinterest
Maria Pia Montoro University of Luxembourg 28
L10n terminology #epicfails
Instagram
Seguace
Scientology
Maria Pia Montoro University of Luxembourg 29
L10n terminology #epicfails
Maria Pia Montoro University of Luxembourg 30
L10n terminology #epicfails
Maria Pia Montoro University of Luxembourg 31
L10n terminology #epicfails
Maria Pia Montoro University of Luxembourg 32
#L10n terminology #epicfail
Facebook
Maria Pia Montoro University of Luxembourg 33
Maria Pia Montoro University of Luxembourg 34
Maria Pia Montoro University of Luxembourg 35
“Left”
Maria Pia Montoro University of Luxembourg 36
Maria Pia Montoro University of Luxembourg 37
Maria Pia Montoro University of Luxembourg 38
What is the root of all evil?
Maria Pia Montoro University of Luxembourg 41
Indeterminacy of terms and..icons
Maria Pia Montoro University of Luxembourg 42
Indeterminacy of terms and icons
Maria Pia Montoro University of Luxembourg 43
Maria Pia Montoro University of Luxembourg 44
High obsolescence rate
Maria Pia Montoro University of Luxembourg 45
Terminology and UX
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Terminology and UX

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Why consistent terminology is crucial for user experience (UX)

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Terminology and UX

  1. 1. Terminology and UX Terminology in website User eXperience Maria Pia Montoro
  2. 2. Maria Pia Montoro University of Luxembourg 2
  3. 3. Maria Pia Montoro University of Luxembourg 3
  4. 4. Maria Pia Montoro University of Luxembourg 4
  5. 5. Maria Pia Montoro University of Luxembourg 5
  6. 6. Maria Pia Montoro University of Luxembourg 6
  7. 7. Maria Pia Montoro University of Luxembourg 7
  8. 8. Maria Pia Montoro University of Luxembourg 8
  9. 9. Maria Pia Montoro University of Luxembourg 9
  10. 10. Maria Pia Montoro University of Luxembourg 10
  11. 11. • The labels for commands in menus or on buttons are mostly text. • Instructions are almost always text. • Most user input consists of typing or selecting words and numbers. • The names users assign to data files and other data objects are always textual. • Error and warning messages are mainly textual, even if highlighted with a color or a symbol. • Microcopy, the small bits of text that instruct the reader on how to interact with the website, is textual. Maria Pia Montoro University of Luxembourg 11
  12. 12. Terminology is the critical part of UX Maria Pia Montoro University of Luxembourg 12
  13. 13. Content is king Maria Pia Montoro University of Luxembourg 13
  14. 14. Maria Pia Montoro University of Luxembourg 14
  15. 15. Maria Pia Montoro University of Luxembourg 15
  16. 16. Maria Pia Montoro University of Luxembourg 16
  17. 17. Maria Pia Montoro University of Luxembourg 17
  18. 18. Content is king Maria Pia Montoro University of Luxembourg 18
  19. 19. …Terminology is Queen Maria Pia Montoro University of Luxembourg 19
  20. 20. UX Terminology #fails Maria Pia Montoro University of Luxembourg 20
  21. 21. Maria Pia Montoro University of Luxembourg 21
  22. 22. “Login, Log in, Sign in” Round Up Maria Pia Montoro University of Luxembourg 22
  23. 23. “Login, Log in, Sign in” Round Up Maria Pia Montoro University of Luxembourg 23
  24. 24. Login to log in Maria Pia Montoro University of Luxembourg 24
  25. 25. English Italian Maria Pia Montoro University of Luxembourg 25
  26. 26. “Cognitive clash” Clear and intuitive labels, based on the user’s perspective and terminology.
  27. 27. L10n terminology #epicfails Twitter Maria Pia Montoro University of Luxembourg 27
  28. 28. L10n terminology #epicfails Pinterest Maria Pia Montoro University of Luxembourg 28
  29. 29. L10n terminology #epicfails Instagram Seguace Scientology Maria Pia Montoro University of Luxembourg 29
  30. 30. L10n terminology #epicfails Maria Pia Montoro University of Luxembourg 30
  31. 31. L10n terminology #epicfails Maria Pia Montoro University of Luxembourg 31
  32. 32. L10n terminology #epicfails Maria Pia Montoro University of Luxembourg 32
  33. 33. #L10n terminology #epicfail Facebook Maria Pia Montoro University of Luxembourg 33
  34. 34. Maria Pia Montoro University of Luxembourg 34
  35. 35. Maria Pia Montoro University of Luxembourg 35
  36. 36. “Left” Maria Pia Montoro University of Luxembourg 36
  37. 37. Maria Pia Montoro University of Luxembourg 37
  38. 38. Maria Pia Montoro University of Luxembourg 38
  39. 39. What is the root of all evil?
  40. 40. Maria Pia Montoro University of Luxembourg 41
  41. 41. Indeterminacy of terms and..icons Maria Pia Montoro University of Luxembourg 42
  42. 42. Indeterminacy of terms and icons Maria Pia Montoro University of Luxembourg 43
  43. 43. Maria Pia Montoro University of Luxembourg 44
  44. 44. High obsolescence rate Maria Pia Montoro University of Luxembourg 45

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