1. MSSC 2013 Kick-off Meeting
February 18th – 21st, 2013
Agenda Item
Monday, February 18th
Arrivals and Registration – Hotel Lobby
Welcome Reception & Vendor Demos – Compass Rose
Agenda Item
Tuesday, February 19th
7:00 - Breakfast – Pre-function North
Welcome and Overview of Agenda – Anthony Tuggle
MCS 2013 Plans and Expectations – Brian Shay
Shay/Tuggle Q&A
Break
Future of AT&T – Anthony Tuggle
2013 MSSC Plan – Anthony Tuggle
IRU: The Future is Now – Ray Aguirre
Lunch – Compass Rose
Mobile First/MyATT – Roddy Tranum
ACE – Sheilon King
Break
Team ACE Breakouts
ACE Readouts
Review & Wrap-up – Anthony Tuggle
6:00 – 7:00 Gathering Time – Compass Rose
7:00 Dinner – Parlor A-D
8:00 – 9:00 Keynote Speaker: John Dwyer
2. MSSC 2013 Kick-off Meeting
February 18th – 21st, 2013
Agenda Item
Wednesday, February 20th
7:00 - Breakfast – Pre-function North
Overview of Agenda – Anthony Tuggle
Customer Experience – Kevin McDorman
Break
Reporting/Compensation – Josh Tolbert
Employee Development – Sheilon King
Lunch – Compass Rose
Employee Engagement – Kathy Finn & Penny Mercer
Employee Engagement Breakouts
Employee Engagement Readouts
Break
Sales Performance/Execution – Olga Hernandez
Sales Performance Breakouts
Sales Performance Readouts
Break
Review and Wrap-up – Anthony Tuggle
Innovation Exploration and Dinner
Agenda Item
Thursday, February 21st
7:00 - Breakfast – Pre-function North
Overview of Agenda – Anthony Tuggle
AVP Breakout Sessions
Break
Leadership Roundtable – Anthony & Leadership Team
Review and Closing – Anthony Tuggle
Box lunch – Parlor A-D