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MSSC 2013 Kick-off Meeting
             February 18th – 21st, 2013


                  Agenda Item

          Monday, February 18th
      Arrivals and Registration – Hotel Lobby
Welcome Reception & Vendor Demos – Compass Rose


                  Agenda Item

          Tuesday, February 19th
       7:00 - Breakfast – Pre-function North
Welcome and Overview of Agenda – Anthony Tuggle
  MCS 2013 Plans and Expectations – Brian Shay
                Shay/Tuggle Q&A
                      Break
        Future of AT&T – Anthony Tuggle
        2013 MSSC Plan – Anthony Tuggle
      IRU: The Future is Now – Ray Aguirre
              Lunch – Compass Rose
      Mobile First/MyATT – Roddy Tranum
               ACE – Sheilon King
                      Break
              Team ACE Breakouts
                  ACE Readouts
       Review & Wrap-up – Anthony Tuggle
    6:00 – 7:00 Gathering Time – Compass Rose
              7:00 Dinner – Parlor A-D
     8:00 – 9:00 Keynote Speaker: John Dwyer
MSSC 2013 Kick-off Meeting
            February 18th – 21st, 2013

                   Agenda Item

         Wednesday, February 20th
        7:00 - Breakfast – Pre-function North
       Overview of Agenda – Anthony Tuggle
     Customer Experience – Kevin McDorman
                       Break
      Reporting/Compensation – Josh Tolbert
       Employee Development – Sheilon King
               Lunch – Compass Rose
Employee Engagement – Kathy Finn & Penny Mercer
         Employee Engagement Breakouts
          Employee Engagement Readouts
                       Break
   Sales Performance/Execution – Olga Hernandez
           Sales Performance Breakouts
            Sales Performance Readouts
                       Break
      Review and Wrap-up – Anthony Tuggle
        Innovation Exploration and Dinner

                  Agenda Item

          Thursday, February 21st
        7:00 - Breakfast – Pre-function North
       Overview of Agenda – Anthony Tuggle
              AVP Breakout Sessions
                       Break
Leadership Roundtable – Anthony & Leadership Team
       Review and Closing – Anthony Tuggle
              Box lunch – Parlor A-D

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AT&T MSSC 2013 Kick-Off Meeting Agenda

  • 1. MSSC 2013 Kick-off Meeting February 18th – 21st, 2013 Agenda Item Monday, February 18th Arrivals and Registration – Hotel Lobby Welcome Reception & Vendor Demos – Compass Rose Agenda Item Tuesday, February 19th 7:00 - Breakfast – Pre-function North Welcome and Overview of Agenda – Anthony Tuggle MCS 2013 Plans and Expectations – Brian Shay Shay/Tuggle Q&A Break Future of AT&T – Anthony Tuggle 2013 MSSC Plan – Anthony Tuggle IRU: The Future is Now – Ray Aguirre Lunch – Compass Rose Mobile First/MyATT – Roddy Tranum ACE – Sheilon King Break Team ACE Breakouts ACE Readouts Review & Wrap-up – Anthony Tuggle 6:00 – 7:00 Gathering Time – Compass Rose 7:00 Dinner – Parlor A-D 8:00 – 9:00 Keynote Speaker: John Dwyer
  • 2. MSSC 2013 Kick-off Meeting February 18th – 21st, 2013 Agenda Item Wednesday, February 20th 7:00 - Breakfast – Pre-function North Overview of Agenda – Anthony Tuggle Customer Experience – Kevin McDorman Break Reporting/Compensation – Josh Tolbert Employee Development – Sheilon King Lunch – Compass Rose Employee Engagement – Kathy Finn & Penny Mercer Employee Engagement Breakouts Employee Engagement Readouts Break Sales Performance/Execution – Olga Hernandez Sales Performance Breakouts Sales Performance Readouts Break Review and Wrap-up – Anthony Tuggle Innovation Exploration and Dinner Agenda Item Thursday, February 21st 7:00 - Breakfast – Pre-function North Overview of Agenda – Anthony Tuggle AVP Breakout Sessions Break Leadership Roundtable – Anthony & Leadership Team Review and Closing – Anthony Tuggle Box lunch – Parlor A-D