Do you feel like you are lost in the fog of system development. Developers’ lives got tougher between 2008 and 2019, and there is too much to grok. You need a co-pilot. In this webinar, you’ll get to understand why AI/ML is so well suited to IT Ops, SRE and DevOps; why you don’t need to know how to run ML yourself to get the value of AIOps. Ravi and Marco will cover specific lessons including: - What is AIOps - Measuring AIOps benefits - Where AIOps offers immediate return - And a bonus guide for assessing where to automate

1. AIOps: Your
DevOps Copilot
Marco Coulter, Technical Evangelist
Ravi Lachhman, Technical Evangelist

2. 2AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Ravi LachhmanMarco Coulter
Technical Evangelist, AppDynamics Technical Evangelist, AppDynamics

3. 3AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Let’s Level Set on AI
Reliability
Why AIOps?
Defining AIOps
Enhance Yourself with AIOps
Where to Start with AIOps
Learnings

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Poll Question 0:
Have you personally trained a machine learning model?

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Let’s talk about Machine Learning

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Promise vs Reality
Artificial ‘General’ Intelligence
AI/ML

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Traditional Programming vs. Machine Learning
T R A D I T I O N A L , R U L E S - B A S E D
Live data
Program Output

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Traditional Programming vs. Machine Learning
101000 0110 0
11000011100 1
1001 1101 111
T R A D I T I O N A L , R U L E S - B A S E D M A C H I N E L E A R N I N G
Training
data
Output Program
(Model)
Live data
Program Output
AIOps, Your DevOps CoPilot

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Example:
Predict the selling price of a
home using simple linear
regression algorithm
y = a + bx

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Instance (Observation, Record)
Feature (Attribute, Predictor) Objective (Target)
Basic Terminology

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AIOps, Your DevOps CoPilot
Read the data

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AIOps, Your DevOps CoPilotAIOps – How We Will Survive DevOps
Prepare the data

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AIOps, Your DevOps CoPilotAIOps – How We Will Survive DevOps
Correlate the data (seeking x)

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AIOps, Your DevOps CoPilot
Now we have x, we still need a and b

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AIOps, Your DevOps CoPilotAIOps – How We Will Survive DevOps
Train the model (derive a and b) and Test

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AIOps, Your DevOps CoPilot
Visualize the result (for fun)

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AIOps, Your DevOps CoPilot
Lots of dots becomes blue line because mathematics!

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It is not magic, it is just fast!
AI/ML finds patterns and
derives conclusions at speeds
humans aren’t capable of.

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Poll Question 1:
What is your average engineer to server/container ratio?
1. 1:100
2. 1:1,000
3. 1:10,000
4. 1:100,000
5. 1:1,000,000+

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You are the Captain of your Reliability

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Reliability Engineering

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Let’s Fly a Plane

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Pilot Run Books - SOPs

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How do you increase altitude?

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That’s not the Yoke?!

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Some Math

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Traffic Avoidance System - TCAS

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Your Car Today

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Poll Question 2:
Are you tracking mean time to resolution (MTTR) in your
organization today?

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About my co-pilot
… umm, what exactly is AIOps?

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“
AIOps augments technology operations teams by leveraging
machine learning to derive real-time anomaly detection and
insights, identify root causes and automate threshold definition and
resolutions.

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Detect
D
K F
V
Know Fix
Verify
1
2 3
4
MTTRMEAN TIME TO RESOLUTION
MTTR
MEAN TIME TO RESOLUTION

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Detect
D
K F
V
Know Fix
Verify
1
2 3
4
PROBLEM TIME SOLUTION TIME
?
MTTRMEAN TIME TO RESOLUTION

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What is Normal? Goodbye Manual Thresholds!

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AIOps: Detect Correlation

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AIOps: Detect Business Anomaly

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AIOps: Automated Root Cause Analysis

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PROBLEM TIME
?
SOLUTION TIME
Detect
D
K F
V
Know Fix
Verify
1
2 3
4
MTTRMEAN TIME TO RESOLUTION

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PROBLEM TIME
?
SOLUTION TIME
Detect
D
K F
V
Know Fix
Verify
1
2 3
4
MTTRMEAN TIME TO RESOLUTION
AIOps TIME

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Central Nervous
System – from co-pilot to autopilot

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RCA
Public
cloud
Private
cloud
App and business
Timeseriesandeventsdata
Orchestration
KnowledgeDetect Fix
Verify
Incident response
Resource scaling
Cost optimization
Network provisioning
ML/AIAlerting API
InsightVisibility Action
Feedback Loop

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RCA
Public
cloud
Private
cloud
App and business
InsightVisibility
Timeseriesandeventsdata
Orchestration
Action
Feedback Loop
Incident response
Resource scaling
Cost optimization
Network provisioning
ML/AIAlerting API

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Action
Public
cloud
Private
cloud
Visibility
Correlation engine
Unified dashboard
ML/AI
Insight
Timeseriesandeventsdata
Orchestration
App and business
Infrastructure
Network
Security
Feedback Loop
Incident response
Resource scaling
Cost optimization
Network configuration
Security enforcement
The Central Nervous System
Alerting API

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Freedom to innovate by
automating everyday tasks
• Continuously adapt to changing business conditions
• Automation driven by cross domain insight
• At your own pace
Autonomous action
+
Orchestration
Incident response
Resource scaling
Cost optimization
Network configuration
Security enforcement
Action

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Enhance Yourself
45

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Assistant / Aid

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Guardrail

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Auto-Tune

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Visibility Insight Action
Use case: intelligent applications
Challenge: Scaling infrastructure to meet resource demands is slow and complex
Feedback loop shows improvement which automatically closes the incident and archives slack channel4
1
App and business,
network and
infrastructure
Correlate application performance with
application and infrastructure to determine
root cause and corrective action
+
2
New policy is automatically
provisioned to increase the
application tunables
3

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Sonarqube: The Developer’s Friend

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Knowing (Historically) What’s Around You

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Poll Question 3:
Which quote best matches you today?

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Automation Decision Criteria

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Frequency

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Impact

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Coverage

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Probability

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Latency

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Preemptive
“We use data to
continuously optimize our
outcomes”
Predictive
“We use data to predict
and respond to imminent
events”
Reactive
“We react to
operational events
as they happen”
Proactive
”We learn from past
events to improve our
processes
Four Steps to Operations Nirvana

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• Engineering burden is only increasing
• AIOps offers immediate relief
• Better with cross domain, including business transaction
• Automate the complex & mundane
• Augment yourself!
AIOps, Your DevOps Co-pilot

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QUESTIONS!
• Email evangelism@appdynamics.com for a copy of the presentation.
• AIOps: A Self-Healing Mentality - https://blog.appdynamics.com/engineering/aiops-a-self-
healing-mentality/
• Our Vision for AIOps - https://blog.appdynamics.com/aiops/aiops-central-nervous-system/
• Staffing IT for AIOps - https://www.forbes.com/sites/appdynamics/2019/03/11/is-your-it-
workforce-ready-for-aiops/#5ff583f2b005
• Blog posts on AIOps - https://blog.appdynamics.com/aiops/
• Avoiding the Fog of Development - https://blog.appdynamics.com/engineering/full-cycle-
developers-avoid-fog-of-development/
Links

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Thank you!
@marcocoulter
@ravilach