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1
HOW
TO
MAKE
CHOOSING
EASIER?
By Sheena
Iyenger
2
She focuses on why people want choice,
what affects how and what we choose,
and how we can improve our decision-
making outcomes.
3
CHOICE
OVERLOAD
4
MORE
CHOICES
FASCINATE
5
LESS IS REAL
6
CONSEQUENCES OF CHOICE
OVERLOAD
7
ENGAGEMENT
Delay in
decision
making
8
DECISION
QUALITY
9
LESS
SATISFACTION
10
11
CUT
12
CategoriZe
13
CONDITION FOR
COMPLEXITY
14
Why and how
are these
insights
relevant to a
manager in
India?
The most important thing is consumer
satisfaction
GET
RID
OF
REDUNDANT
OPTIONS
There will be better sales
Customers should be more and more
engaged
• We can handle more categories
less choices
• Going from low number of
choices to high number keeps
the customer more and more
engaged
BE CHOOSY WHILE
CHOOSING
21
THANK YOU!!! THANK YOU
This presentation was created by Manvi Singh , VNIT
Nagpur under the guidance of the professor Sameer
Mathur IIM Lucknow during a Marketing Internship

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Ted talk by sheena iyenger