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What’s goin’ on? Five Ways to Improve Managerial Communications

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Improve your managerial communication to increase organizational performance.

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What’s goin’ on? Five Ways to Improve Managerial Communications

  1. 1. What’s Goin’ On? Five Ways to Improve Managerial Communications Dr. Jim Bohn Pro/Axios Minneapolis, MN
  2. 2. What’s the impact of good managerial communication?  Good communication saves time.  Good communication prevents wasted effort.  Good communication energizes.  Good communication aligns.
  3. 3. Simply put, people want clarity on decisions and direction. Decisions  In the words of many stakeholders, “What are we doin’?”  Decisions restrict other possibilities for action. Direction Yogi Berra said: “If you see a fork in the road, take it.”
  4. 4. What prevents good managerial communication?  IMPATIENCE: Managers don’t take the time.  IMPERFECTION: Managers fear loss of credibility by communicating something that could change.  IMAGE: Managers may have concern about not having answers.
  5. 5. What prevents good managerial communication?  ASSUMPTIONS: Managers may assume people should know.  ARROGANCE: Managers are afraid to give up power, hence the arcane phrase “need to know.”
  6. 6. What benefit will you gain by improving your managerial communication?  Your team, staff, division and organization will achieve greater performance.
  7. 7. Notification Preparation Validation AffirmationCoordination Five Ways to Improve Managerial Communications Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted…
  8. 8. Notification Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted… • Why is this important? • Alerts people to an upcoming event or change. • Why does it work? • Information focuses attention. • How does it help? • Motivates people to direct their energy in a specific direction.
  9. 9. Notification Preparation Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted… • Why is this important? • Advanced preparation alerts people to assess schedules and necessary energy. • Why does it work? • Specific details remove uncertainty.  Dates Times Impact • How does it help? • Locks in timing for many people who must work together.
  10. 10. Notification Preparation Coordination Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted… • Why is this important? • Advanced coordination alerts people of key timing/date commitments. • Why does it work? • Improves the likelihood that people will work together. • How does it help? • Ensures people act together when necessary for a successful outcome.
  11. 11. Notification Preparation ValidationCoordination Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted… • Why is this important? • Follow up or foul up! • Why does it work? • Feedback loops assess the effectiveness of communication. • How does it help? • Repetition is essential for retention.
  12. 12. Notification Preparation Validation AffirmationCoordination Good communication ensures people (1) have bought in, (2) are knowledgeable, (3) are prepared to act and (4) have acted… • Why is this important? • People need to know they‘ve made a difference. • Why does it work? • The motivational power of recognition is widely known, but not widely practiced. • How does it help? • Recognition builds energy for the next challenge!
  13. 13. Pro/Axios  We offer plainspoken guidance for those who do the work.  Check out the Rapid Diagnostic @ www.ProAxios.com  info@proaxios.com  651-302-1574  Minneapolis, MN, USA 7/8/2013 Organizational Insight Leading to Organizational Transformation

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