1. MANTO SH KAUSHAL
Mob: +91-9582949552
E-mail - mantosh.kaushal@yahoo.com
Carrier Objective
To be acknowledged as a hard working individual who is always willing to move forward in challenging and
demanding conditions. Also I focus on adding value to myself and to the organization in a way that a legacy
gets set for doing things in more efficient and better ways.
Work Experience Details
Experience 3+ years (June 2012 - Current) experience in handling ITIL Processes.
Current Organization HCL Comnet
Current Role Process Manager (Change Manager,Incident Manager,Asset Manager)
Current Designation Specialist
Certification ITIL V3 Foundation
Tools experience in SNOW, Remedy
Roles and Responsibilities:
1. As a Change Manager-
 Handling end to endChange Management Process.
 Handling Asset Management Process and Incident Management Process.
 Reviewing and pre assessing all the changes at the first level.
 Ensuring that the changes are properly going through the standard Change Management Processes.
 Preparing and circulating the weekly Change Review report to all the stakeholders.
 Chairing the CAB meeting in a very effective manner and authorizing the changes.
 Circulating the Minutes of Meetings keeping the integrity of the information shared in the CAB meetings.
 Ensuring that the approved changes are being implemented within the Planned and agreed Window.
 Reviewing and ensuring that the changes are completely in Sync with Standardized procedures and
processes throughout the life cycle.
 Performing PIR (Post Implementation Review) for all changes and ensuring to get changes closed on time.
 Maintaining FSC (Forward Schedule of Changes) and circulating it to required stakeholders.
2. As an Incident Manager-
 Handling Critical Incidents as an Incident Manager till Closure.
 Ensuring the Incidents are meeting the Response time SLA and focuses on meeting the Resolution time
SLA.
 Circulating the timely updates to the required stakeholders for the incidents.
 Ensuring that the information is available to all the tracks during investigation and resolution of the
incident.
 Preparing the initial chronology for the RCA (Root Cause Analysis) documents.
 Performing Audits for Changes & Incidents.
 Preparing daily Critical Incident and Change Deck.
 Preparing Monthly Decks and Reports and to present it to Customer.
3. As an Asset/Configuration Manager-
 Maintaining the consistencyand integrity of the collected data to be used for the Billing Automation
activity for Shared environment.
 Maintaining and collecting the Data from all the tracks and get it configured in the CMDB being a part of
CMDB project for one renowned Client of HCL Technologies.
 Performing Audit for the Assets being configured in the Tool with the actual inventories to identify the
unauthorized changes.

2.  To focus on keeping the CMDB data and the actual inventory data in sync with each other to avoid any
discrepancy.
 To ensure that all the changes to CMDB must be done through Change Management Process.
 Tracking the Configuration Items from the procurement till the devices get disposed.
 Ensuring that all the configuration items are in the correct status.
 Auditing on monthly basis, to recognize the unauthorized changes being done in the environment.
 Ensuring that the inventory and the Database are in sync with each other.
Skills gained –
 Capable of implementing Process to anewly on-board Client.
 Capable ofgetting the work done successfully on time with the available resources.
 Prioritizing the tasks as per the importance.
 Moderate knowledge and good speed in MS Excel.
 Capable of working within a Team as a Team member as well as a lead.
Projects
1. Billing Automation:
This project is to Auto-mate the billing activity through the Supporting Tool only and minimizing the use
of MS Excel files and manual work.
Responsible for:-
 I have been a part of planning team and was responsible to maintain data’s integrity and consistency.
 I was responsible to work with the Developing team, to get the automation done with accuracy.
 Worked with Coding Team to help them in creating related macros correctly.
2. CMDB(Configuration Management Database) Project:
This project is to design the complete CMDB for the organization.
Responsible for:-
 Maintaining the complete Data of the Deployed and functional Devices.
 Ensuring and verifying all the relationships among the devices and the total number of devices which are
under production.
 Getting the required details and relationships, mapped and configured in the Support Tool.
Education
Degree Board/University Year of passing Percentage achieved
B. Tech (IT) Lovely Professional University, Jallandhar 2012 65%
Senior Secondary Govt. Sr. Sc. School Pheel Khanna 2008 62%
High School Lucky Public School 2006 83%
Achievements
Employment
 Rewarded as the best performer for 2 consecutive years.
 Got Many Appreciations from Customers and higher management for the quality of work done by me.
 I was declared as a member of Hall of fame twice by the Customer.
Studies
 Class Topper (Mar 2002)
 Secured 2nd and 3rd position (Mar 2004 & 2005 respectively)
 School topper in Mathematics and English. (May 2006)
Beyond Curriculum
 Declared as Captain of Bhangra Team and grabbed third position in district (Dec 2007).
 Leading Member of the dance crew “21 Grams” (Sep 2009)
 Winner of NCR based HCL Technologies Dance Fiesta (May 2014)
 (Apr 2004) Elected as the Captain of School’s Cricket Team.

3. KeySkills
 Excellent Communication Skills
 Good in Managing Work Pressure
 Comfortable in working among any age group
 Active participation in stage activities
 Good ability to deal diplomatically
 Always ready to learn
Hobbies
 Dancing, listening to music
 PlayingBadminton, or Basket Ball, or Cricket.
 Bike riding.
Personal Details
Date ofBirth May 4, 1990
Address #308, Ground Floor, Janakpuri, Block C2, New Delhi. 110058
Languages English, Hindi, Punjabi
Date: June 24, 2015 Mantosh Kaushal
Place: