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1. EFFECTIVE LISTENING
Course Code: CSS 2151 Credit Units: 01
Course Objective:
To develop a deep understanding of the fundamentals of communication, and to improve communication skills by
appreciating the importance of listening and learning essentialtechniques to improve the same.
Course Contents:
Module I: Fundamentals ofCommunication
Role and purpose of communication
Barriers to effective communication
Module II: Listening Skills
The process,importance and types of listening
Effective Listening: Principles and Barriers
Module III: Enhancing Listening Skills
Paraphrasing
Summarizing
Activities to enhance listening
Text & References:
Ramon & Prakash, Business Communication, Oxford
 Sydney Greenbaum Oxford English Grammar, Oxford.
 SuccessfulCommunications, Malra Treece (Allyn and Bacon)
 Effective Technical Communication, M. Ashraf Rizvi.
 Anjanee Sethi & Bhawna Adhikari, Business Communication, Tata Mc Graw Hill