1. Curriculum Vitae Confidential
Manish Dwivedi
MCA | RGTU University, Bhopal
: (+91) 9765950854 | E-mail: manish_dvdeclerx@yahoo.com
Work Experience:
Organization : KPMG Services Pvt. Ltd., Mumbai
Designation : Senior Executive
Duration: Aug 2012 – July 2014
Projects:
Knowledge Management - Tax
 Co-ordinate with the content owner pertaining to content setup in India Tax KM
portal
 Plan and discuss strategy with content owner to enhance the user experience
of Indian Tax KM portal
 Research on external sites and implement various technological/collaborative
features in India KM Tax portal
 Initiating and moderating Engagement Harvesting program within Tax domain
in accordance with global tax team
 Main point of contact for SharePoint developers to test the newly developed
webpart on SharePoint platform
Special Projects / Initiatives :
 Renewal of Tax Portal by implementing new design using dynamic webparts
 Publicize Inside Exchange tool to India Tax stakeholders and started a new
process of posting the latest news and updates from India
Organization : Accenture Services Pvt. Ltd., Mumbai
Designation : Team Lead – Knowledge Management & HR Portal Management
Duration: Sep 2011 – June 2012
Projects:
A.L.K.M.S. - Accenture Learning Knowledge Management Services
 Coordinate with the clients in understanding their requirements about content
setup in HR portal
 Work Queue Management by daily tasks allocation between team members
using Remedy incident tracker tool
 Review content updated by the Specialists and ensured that requests are
executed in accordance with the Service Level Agreements
 Identification, assessment and resolution of complex issues/problems raised by
team members or Content Owners
 Manage Daily incident tracker, Weekly and Monthly Client summary sheet, total
Hours charged to particular client
 Provide guidance and share knowledge within team members during portal up
gradation or change in CMS functionalities
 Explaining team goals and objectives to assigned team members and assist
them in organizing and accomplishing their allocated work
 Ensuring participation in all content to go-live testing as requested by the client

2. Curriculum Vitae Confidential
Special Projects / Initiatives :
 Developed a complete request management system for one of the client of HR
portal team using SharePoint
Designation : Content Integrator (Knowledge Management)
Duration: Jan 2008 – Aug 2011
Projects:
A.L.K.M.S. - Accenture Learning Knowledge Management Services
 Planning, creation, dissemination, and maintenance of key knowledge items.
 Ensure the timeliness and quality of all knowledge capital for the assigned
entities, by monitoring user feedback and key metrics
 Moderate collaboration process through the relevant collaboration 2.0 tools
such as CoPs group sites, discussion forums, Wikis, Blogs etc.
 Define tasks for the assigned members to ensure all standard / pre-defined
tasks were executed by the assigned ALKMS analysts
 Perform quality check on the tasks exec uted by the resourc e’s to ensure high
quality delivery
 Assist Capability Development team members in scheduling CoP Calls.
Managing creation of CoP communications/documentation and supporting
material, monitor CoP attendance
 Administer users and groups through internal Active Directory tool
 Collect, sanitize, manage and classify knowledge assets to be used by
Accenture personal
 Provide detailed reporting on weekly basis and monthly basis to the client
 Metrics collection and analysis of contributions and topic pages within
knowledge exchange by using internal metrics collection tools
Special Projects / Initiatives :
 Research work on recommending best simulation software available in the
market for creating interactive e-learning modules
 Created and streamlined process documents for team
 Created training documents for new joiners
 Conducted training for new joiners
 Played role of knowledge sharing team lead
 Won ad-mad show in Ac c enture’s internal social event
 Represented the team in inter-organizational cricket tournament
Organization : eClerx Services Pvt. Ltd., Mumbai
Designation : Web Analyst
Duration: March 06 – Dec 08.
Projects:
E. G. T - eClerx Global Team
 Managed www.Dell.com - e-commerce vertical website, handling content
development for US and UK global pages
 Worked on a web service tool with remote login to client machines for updating
different XML/HTML files
 Weekly team reporting, deck presentation to our client
 Co-coordinate with clients through IM, e-mails and calls to understand the
scope of request and projects
 Audit and rectify the web content in staging site developed by team members

3. Curriculum Vitae Confidential
Special Projects / Initiatives :
 Took initiative in designing/updating eClerx Intranet portal based on
SharePoint 2003
 Conducted training for new joiners on FrontPage, SharePoint and internal tools
 Represented the team in inter-organizational cricket tournaments
Academic Record:
Degree University/Board Year
Master of Computer
Applications
V.N.S. Institute Of Management (Bhopal) 2005
B. Sc. Model Science College (Rewa) 2002
Technical Proficiency:
Languages: HTML, CSS, XML, Java Script
Web Dev.
Tools:
Microsoft Office SharePoint Application admin. 2007 & 2010,
Microsoft SharePoint Designer
Concepts
known:
Knowledge Management, Content Management
Software: Microsoft Office Package 2007 & 2010
OS: Windows XP/7