Questionnire of customer satisfaction survey

1. 1. How would you rate the overall quality of service provided by Ramakrishna Agro Eng. Co.?
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied
SATISFACTIN ABOUT NO. OF RESPONDENTS PERCENTAGE
QUALITY
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
2. How would you rate the convenience of the service?
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied
CONVENIENCE OF NO. OF RESPONDENTS PERCENTAGE
SERVIECE
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
3. How would you rate the promptness of service provided by Ramakrishna Agro Eng. Co.?
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied
PROMPTNESS OF SERVICE NO. OF RESPONDENTS PERCENTAGE
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
4. How would you rate the accessibility of the Ramakrishna Agro Eng. Co. staff?
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied

2. ACCESSIBLITY OF STAFF NO. OF RESPONDENTS PERCENTAGE
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
5. How would you rate the solutions you received from the Ramakrishna Agro Eng. Co. staff?
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied
SOLUTIONS YOU RECEIVED NO. OF RESPONDENTS PERCENTAGE
FROM STAFF
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
6. How would you rate the written materials received from the Ramakrishna Agro Eng. co. (Were
they easy to read and helpful? i.e., instructions, guidelines, forms).
a) Very satisfied
b) Somewhat satisfied
c) Neutral
d) Somewhat dissatisfied
e) Very dissatisfied
INFO FROM STAFF NO. OF RESPONDENTS PERCENTAGE
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Total
7. Was Ramakrishna Agro Eng. Co. staff attentive and helpful relative to your comments and
concerns?
a) Yes b) No
RESPONSE OF STAFF NO. OF RESPONDENTS PERCENTAGE
YES
NO
TOTAL
8. Did the staff display professionalism & courtesy?
a) Yes b) No
PROFESSIONALISM & NO. OF RESPONDENTS PERCENTAGE
COURTESY
YES
NO
TOTAL

3. 9. Is the staff knowledgeable?
a) Yes b) No c) Don’t know
STAFF KNOWLEDGEABLE NO. OF RESPONDENTS PERCENTAGE
YES
NO
DON’T KNOW
TOTAL
10. Considering all of the expectations you may have had about the service(s), to what extent have
the service(s) met your expectations?
a) Fell short of expectation
b) Exceeded expectations
c) Don't know
EXPECTATIONS OF SERVICE NO. OF RESPONDENTS PERCENTAGE
Fell short of expectation
Exceeded expectations
Don't know
TOTAL
11. Considering the ideal service(s) for employers in your circumstances, how well do you think the
services(s) you received compare with ideal services?
a) Far from ideal
b) Very close to ideal
c) don't know
IDEAL SERVICE NO. OF RESPONDENTS PERCENTAGE
FAR FROM IDEAL
VERY CLOSE TO IDEAL
DON’T KNOW
TOTAL
12. . What degree of confidence did you have in the knowledge/professionalism of the staff
member(s) who provided the service(s)?
a) Not confident
b) Confident
c) don't know
DEGREE OF CONFIDENCE NO. OF RESPONDENTS PERCENTAGE
NOT CONFIDENT
CONFIDENT
DON’T KNOW
TOTAL
13. How courteous, attentive, and caring was/were the staff member(s) who provided the
services(s)?
a) Not at all
b) Very
c) don't know
MAINTENING RERLATION NO. OF RESPONDENTS PERCENTAGE
NOT AT ALL

4. VERY
DON’T KNOW
TOTAL
14. Considering the nature of the assistance provided, how timely was/were the service(s)?
a) not at all timely
b) very timely
c) don't know
SERVICE IN TIME NO. OF RESPONDENTS PERCENTAGE
NOT AT ALL TIMELY
VERY TIMELY
DON’T KNOW
TOTAL
15. How responsive to your needs was/were the staff member(s) who provided the service(s)?
a) not responsive
b) very responsive
c) don't know
STAFF RESPONDING TO OUR NO. OF RESPONDENTS PERCENTAGE
NEEDS
NOT RESPONSIVE
VERY RESPONSIVE
DON’T KNOW
TOTAL
16. How could staff have served you better?
a) Very Much
b) Not very much
c) Don’t know
STAFF SERVED YOU BETTEER NO. OF RESPONDENTS PERCENTAGE
VERY MUCH
NOT VERY MUCH
DON’T KNOW
TOTAL
17. Now please think about the features and benefits of the TAFE itself. How satisfied are you with
the TAFE:
a) Very Poor
b) Somewhat Unsatisfactory
c) About Average
d) Very Satisfactory
e) Superior
SATISFATION ABOUT NO. OF RESPONDENTS PERCENTAGE
PRODUCT
VERY POOR
SOMEWHAT UNSATISFACTORY
ABOUT AVERAGE
VERY SATISFATORY
SUPERIOR
TOTAL
18. Vehicle purchased under?
a) Finance
b) Down payment

5. MODE OF PURCHASE NO. OF RESPONDENTS PERCENTAGE
FINANCE
DOWNPAYMENT
TOTAL
19. Was the show room timings convenient for u?
a) Yes
b) No
CONVENENCE OF TIMINGS NO. OF RESPONDENTS PERCENTAGE
YES
NO
TOTAL
20. Were all the models in the show room displayed properly?
a) Yes
b) No
DISPLAY OF TIMINGS NO. OF RESPONDENTS PERCENTAGE
YES
NO
TOTAL
21. Was the maintenance and Warranty schedules fully explained after purchase?
a) Yes
b) No
MAINTENANCE AND NO. OF RESPONDENTS PERCENTAGE
WARRANTY EXPLINATION
YES
NO
TOTAL
22. Awareness about the show room through?
a) Friends
b) TV Ads
c) Hoardings
d) Pomp lets
e) Others
SOURCE NO. OF RESPONDENTS PERCENTAGE
FRIENDS
TV ADS
HOARDINGS
POMP LETS
OTHERS
TOTAL