1. September 25,20OG
Kudos Corner: Andy Bushong and Malik Bhatia - "Outstanding!"
We are pleased to feature Malik Bhatia (OSR, Raleigh, NC) and Andy Bushong (OSR, Peru,
lN) in our latest
installment of "Kudos
Corner."
Andy and Malik
each created a method to
monitor closed service
requests utilizing Falcon
data. Although their
methods differ, both
achieve the same result:
they provide the First-Line
Manager and Operations
Support Representative
the capability to pull a
daily report that will show
the site's closed service request status.
The tools created by Andy and Malik enable management to focus on this critical, customer-
oriented metric in real time, and in a very efficient and effective manner. They provide a critical
tool for the XSO and enable them to not only meet, but exceed expectations.
The August results for Service
Request compl iance clearly
demonstrates the sufficient
benefit of these tools. Ten of
the 13 XSOs were Green (well-
controlled) for service request
compliance and Xerox Services
was also Green for service
request compliance. For the
three XSOs that were Yellow or
Red (Reasonably Controlled or
Not Controlled), they did
improve their service request
compliance from recent months
with increases between 10%
and 25o/o.
"The presentation on the way to
Malik Bhatia, Operations Support Representative
Andy Bushong, Operations Support Representalive

2. XEROX TNTERNAL MEMO
TO:
FROM:
DATE:
SUBJECT:
Malik Bhatia
Michael V. Romeo
Services Operations Manager
September 26,2006
KUDOS CORNER
You created a method to monitor closed service requests utilizing Falcon data, which provides
the First-Line Manager and OSRs the capability to pull a daily report that shows the site's closed
service request status.
Your hard work provides an effective 'real time' tool to meet and exceed customer's
expectations.
It's with dedicated employees like you that Xerox achieves and maintains customer (internal and
external) loyalty.
Thanks again for a job well done!
4,],,1 E**
Michael V. Romeo
Services Operations Manager
c: T. Parker
THE DOCUMENT COMPANY
XEROX

3. Page 1 ofl
Malik Bhatia
From: Bhatia, MalikA [Malik'Bhatia@xerox'com]
Sent: Wednesday, November 01, 2006 2:11 PM
To: malikbhatia@bellsouth.net
Subject: FW Your Presentation
Malik A. Bahtia
Ope ntion s S uppo rt Represe ntativ e
Xerox Field Servlbes
32(N Atlantic Avenue, Suite 236
Raleigh, NC.27604
Radio Tel# 915795-5197
*m a iI: m al iR. bh atia@Se rox -co m
From: Sulliwn, PennY K
Sentl Wednesday, November 01, 2006 1:49 PM
To: Bhatia, Malik A
Cc: Elliott, Samuel
Subject Your Presentation
Malik,
Your presentation this afternoon on Falcon 2.6 was superb! STgoi|: clear, concise' articulate
,nO Ob*nright impressive! I am very proud of you! Thank you Malik!
Penny K Sullivan
Field ManageL Managed Semices
Xerox CorPoration
3200 Atlantic Avenue, Suite 236
Raleigh, NC 27604
Phone 9 1 9-66 I -8225 Internal 8*206-697 5
Fax 919-481-3004
penny. k. sullivan@xerox. com
u A U.XCr9X.Sano
1 1/1/2006