2. Responsible for maintaining, expanding, and scaling site.
Cooperate Excellent with web designers to match visual design intent.
Cooperation Excellent with colleagues in the one team to reach the best solutions and
results.
Aggressive problem diagnosis and creative problem solving skills.
Strong organizational skills to juggle multiple tasks within the constraints of timelines and
budgets with business acumen.
Ability to work and thrive in a fast‐paced environment, learn rapidly and master diverse web
technologies and techniques.
Developed applications: HR system, visiting cards, PII‐Portal, Dashboards & Reports (DCC),
warehouse.
October, 2008
– March, 2011
IT Technical Support Engineer
Industrial Modernisation Centre
Ministry of Trade and Industry Egyptian
IMC started delivering services since 2002 and built up its portfolio based on a demand driven basis
that maintains a dynamic approach to accommodate with the continuous needs and ongoing
challenges of the industry. Currently, IMC is part of an eternal process to continuously support the
Egyptian industrial enterprises.
http://www.imc‐egypt.org
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone
to help set up systems or resolve issues.
Troubleshooting system and network problems, diagnosing and solving hardware or
software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the rollout of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Prioritizing and managing many open cases at one time.
Ability good working relationship with customers and other professionals, e.g., software
developers.
Testing and evaluating new technology.
Working continuously on a task until completion (or referral to third parties, if appropriate).
November,
2005 –
August, 2008
Supervisor & IT Trainer
Flag for Training and Educational Services
FLAG company, is a company specializing in providing education and training services in various
areas and various computer courses, and contribute effectively to the rehabilitation of the required
expertise for the job market in the area of computer.
Director of the Centre for the training of public administration and technical.
Design and expansion of training programs and the development of services provided by the
company for the trainees to meet the labor market on the basis of cracked different
institutions and the nature of work and individuals.
Identify and develop training programs provided for the trainees to meet the crisis, the labor
market.
Devising individual learning plans and identifying training courses that help trainees meet
the needs of the work environment, and cope with liabilities each trainee depending on the
field of currency.
3. Managing the delivery of training and development programs and, in a more senior role.
Study institutions and companies the possibility of each institution to provide the training
program for its employees to reach the desired goal and determine its appropriate program
for their operational needs.
Keeping up to date with developments in training by reading relevant journals, going to
meetings and attending relevant courses.
Amending and revising programs as necessary, in order to adapt to changes occurring in the
work environment.
Researching new technologies and methodologies in workplace learning and presenting this
research.
Determine the procedures and steps to assess the training and development programs.
Develop procedures and steps to assess the training and development programs.
August, 2001
– November,
2002
IT Helpdesk Engineer
Magic Soft (Computer Store)
MAGIC SOFT Company, The main space in the sale of computers and help clients in the acquisition of
good specifications help him keep up with the labor market requirements and provide other services
to support its customers
Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for staff seeking help.
Ask questions to determine nature of problem.
Walk staff through problem‐solving process.
Install, modify, and repair computer hardware and software.
Defragment/Backup computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
Install computer peripherals.
Follow up with staff to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Training Courses and Self Developments:
Course Title
Date
10174: Configuring and Administering Microsoft SharePoint 2010 2013
50468: SharePoint 2010 End User – Level 1 2013
Managing a Microsoft Windows Server 2003 2010
CompTIA A+ 2006
CSS 2005
PHP 2005
Photoshop 2005
Flash 2005
JavaScript 2005
HTML 2005
