How to Handle Negativity on Social Media.pptx

1. Effective Ways to Handle Negativity on Social Media
You Can’t Entirely Avoid Negative Comments,
But You Can Train Your Team To Respond Better

2.  Read it twice
Before giving the respond, make sure you read the message twice. You don’t want to have
misinterpreted it.
 it’s important to know how to engage so you can turn a negative comment into a
positive experience.
 Reply efficiently
Although it’s important to take your time in crafting a suitable response, time is also of the
essence
 Plan out a few responses to negative situations that you anticipate.
 Plan to update these responses from time to time, so they remain relevant
Effective Ways to Handle Negativity on
Social Media
You can’t control how other people behave. What you can control is how you respond to it all. In your response is your power.

3.  Ignore the trolls
Of course, sometimes you may come across people who just want to cause trouble for your
business.
 Avoid canned responses
copy/paste response to each negative comment
Effective Ways to Handle Negativity on
Social Media
You can’t control how other people behave. What you can control is how you respond to it all. In your response is your power.