What are the advantages of using Magicman to repair and maintain your vessels?

1. Magicman: The
Cruise Industry’s
Best Kept Secret

2. The story of Magicman
Magicman was established in 1993 by Mark Henderson.
Mark has a personal passion for the marine industry. He served
as an engineer and shipwright in the Royal Navy for 15 years.
He developed a range of innovative techniques for repairing
damage such as scratches and chips in hard surfaces.
Today Magicman has a staff of nearly 100 people nationwide
and an annual turnover of over £5 million.

3. What we do
Our technicians repair, restore and resurface damaged
items or areas as well as protecting and preserving others.

4. Trusted throughout the industry
Thanks to our proven track record we are the preferred supplier to most
of the Top 50 construction companies in the UK, a growing number of
global insurance giants and many shipping operators including...

5. Major projects include…
2012 Olympic Park & Village, London
Ericsson’s Headquarters, Stockholm
The Foreign Office, London
Guy's and St Thomas's Hospitals, London
Kensington Palace Gardens, London
King Edward Memorial Hospital, Bermuda
Heathrow terminal 5 and 2, London
Imperial War Museum, London
Islamabad British High Commision, Pakistan
Nya Karolinska University Hospital, Stockholm
O2 Arena and Arsenal Emirates Stadium, London
St. Pancras International, London

6. Our core offering
Repair don’t replace methodology.
Significant cost savings when compared to replacement.
Enormous environmental benefits.
Permanent high quality solutions, not cosmetic repairs.

7. Our core offering
First time repair success rate of over 90%.
Reduce the risk of ancillary damage.
Many items can be back in use within hours.
All our repairs carry a one year warranty.

8. Before
Scratched stateroom door.
After

9. Before
Hole in a shower tray.
After

10. Before
Restored vanity unit.
After

11. Before
Holes in ceramic tiles.
After

12. Before After
Bath tap holes in acrylic.

13. Before
When inspection holes are cut to find and cure leaks, Magicman
will restore them to their original condition.
After

14. Before
Rejuvenating brass.
After

15. Before
And stainless steel.
After

16. Before
Wood restoration on fixtures and furniture.
After

17. Before
Furniture restoration.
After

18. Before
Furniture restoration.
After

19. Before
Private dining room refurbishment.
After

20. Before
Resurfacing or re-colouring entire areas.
After

21. We know from Google Analytics that
an increasing number of customers
are on iPhone and Android devices.
Customer focused and forward thinking
In May 2016 we launched the
Magicman app in the UK on the Apple
App Store and Google Play. It’s now
available on iOS in the US and UAE.
It enables customers to upload
photos of damaged items direct from
their device and get an estimate
easily and quickly.

22. Our customers say…
Magicman have exceeded our previous expectations of a surface repair
company, particularly in the recovery of items usually deemed scrap.”
– Carnival UK
“A truly genuine success for both businesses but more importantly a
winning solution for our customers” – B&Q
“Magicman did very well in coping with the Ministry of Defence's strict
access requirements and continued thereafter to deliver a professional
and prompt service whenever called upon.” – BAM Construction

23. Magicman Training Academy

24. Magicman recently invested almost
£200,000 in new training facilities.
It gives us the scalability to meet the
needs of new and existing clients.
Training includes hard surface
repairs, customer service and health
and safety.
Magicman are OHSAS 18001-2007
accredited. Less than 1% of UK
companies achieve this accreditation.
Magicman Training Academy

25. Our
certifications
guarantee our
quality

26. We have trained close to 100 Magicman repair technicians so far.

27. Magicman Marine

28. We work on vessels all over the world…
Bahamas
Barcelona
Bremerhaven
Cadiz
Civitaveccia
Fort Lauderdale
Galveston
Genoa
Gran Canaria
Hamburg
Iceland
Livorno
Malta
Mexico
Naples
Puerto Rico
Southampton
Vancouver
Venice.

29. Marine Services
Enhanced passenger satisfaction by restoring unsightly damage
and reducing unplanned maintenance.
Extending the life of fixed assets to reduce re-fit costs.
Damage prevention – protect against atmospheric corrosion and
salt deposits on glass, brass, aluminium and stainless steel.
Magicman are licensed applicators of Ritec ClearShield
Eco-SystemTM
for both construction and marine.

30. How it works
Site safes dispatched to each vessel containing broad range of
plant and stock. This enables rapid deployment of staff.
This will be planned over an agreed period.
Stock to be replenished at cost to the client.
Photographs or video transmitted together with agreed proforma
work request to Magicman via email, uplink, 360 self-serve or
Magicman App.

31. How it works
Proforma to contain all necessary details
 work areas and locations
 number of items to be repaired
 required dates
 hours to be worked
 day or night work
 other limiting factors
 sea riding or refit

32. How it works
Magicman liaison team will make contact to establish flight,
accommodation and other travel details. All travel costs to be
covered by the client.
A dedicated Cruise Liaison team will ensure rigorous compliance
to your instructions.

33. Get in Touch
Mark Henderson
CEO, Magicman Group
+44 7718 628 908
mark.henderson@magicman.co.uk
Kevin Maxted
Head of Technical
Services
+44 7740 485 791
kevin.maxted@magicman.co.uk
For further information visit magicman.co.uk
Wayne Bowers
Cruise Liaison Manager
+44 7718 009 669
wayne.bowers@magicman.co.uk

34. Thanks for your time