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Sample Questionnaire - service
The document is a survey measuring customer satisfaction of a theme park. It collects information on demographics, experience getting to and spending time at the park, ratings of ticket prices, information availability, facilities, experience, and overall satisfaction. Customers are asked about their age, group size, time spent at the park, and opinions on ticketing, signage, cleanliness, food, and likelihood to return or recommend the park. Open-ended comments are also solicited.
Sample Questionnaire - service
- 1. MEASURING SERVICE QUALITYOF A THEMEPARK • Name : • Gender : Male Female • Marital Status : Single Married • Age : 10-20 20-30 30-40 40-50 50 and above • Educational Qualification: 12th & below Under graduate Post graduate beyond PG(specify)__________ • Was it easy getting to the theme park? Yes No • Is the theme park’s opening hour acceptable? Yes No • Did you arrive alone or with others? Alone others Number in party:_________ • Where did you hear about the theme park: (Check all that apply) Newspaper Internet Magazine Friends or relatives Tourist/City guide passing by Radio Other: (specify)________ • Did you come here to Entertain kids Enjoy rides Site seeing Thrill lover Other: (specify)________ • Which of the following facilities did you visit? Cafeteria Gift shop Restrooms • How many hours did you spend in the theme park? 2-5 hours 5-8 hours 8-10 hours • Ticketing Strongly disagree Disagree Not sure Agree Strongly agree a. easy to find information about ticket prices 1 2 3 4 5 b. The ticket price is a good value for the money 1 2 3 4 5 c. You did not spend too much by waiting in the ticket line 1 2 3 4 5 • Information a. Signs gave clear information about exhibits location 1 2 3 4 5 b. After arriving at the park, you found adequate information about the rides d. The information provided was in your language 1 2 3 4 5
- 2. e. Guide servicewere available 1 2 3 4 5 c. It was easy to get additional information from the staff d. The staff helping you was friendly • The Experience a. There was clear path in which you were guided through the theme park b. There were enough rides to move around c. Lighting was adequate in late evening d. The open space and parks were dust free and pleasant. e. The rides were very entertaining f. Things were kept clean in all place and rides g. The rides were safe to ride h. The experience was memorable • Facilities a. There were clear signs giving information about the facilities b. There were adequate dust bins c. The toilets were adequate d. The toilets were easily accessible e. The toilet were clean f. There were restaurants at many spots in the theme park g. The food was of good quality h. The food was of good value for money i. Smoking was not allowed in the theme park • Satisfaction a. The service met my needs b. I found the overall service outstanding c. I am likely to go to the theme park again d. I would recommend this theme park to my friend. e. Could we improve the service to better meet your expectations? • Comments:_________________________________________________________________________________________________ ___________________________________________________________
- 3. e. Guide servicewere available 1 2 3 4 5 c. It was easy to get additional information from the staff d. The staff helping you was friendly • The Experience a. There was clear path in which you were guided through the theme park b. There were enough rides to move around c. Lighting was adequate in late evening d. The open space and parks were dust free and pleasant. e. The rides were very entertaining f. Things were kept clean in all place and rides g. The rides were safe to ride h. The experience was memorable • Facilities a. There were clear signs giving information about the facilities b. There were adequate dust bins c. The toilets were adequate d. The toilets were easily accessible e. The toilet were clean f. There were restaurants at many spots in the theme park g. The food was of good quality h. The food was of good value for money i. Smoking was not allowed in the theme park • Satisfaction a. The service met my needs b. I found the overall service outstanding c. I am likely to go to the theme park again d. I would recommend this theme park to my friend. e. Could we improve the service to better meet your expectations? • Comments:_________________________________________________________________________________________________ ___________________________________________________________
- 4. e. Guide servicewere available 1 2 3 4 5 c. It was easy to get additional information from the staff d. The staff helping you was friendly • The Experience a. There was clear path in which you were guided through the theme park b. There were enough rides to move around c. Lighting was adequate in late evening d. The open space and parks were dust free and pleasant. e. The rides were very entertaining f. Things were kept clean in all place and rides g. The rides were safe to ride h. The experience was memorable • Facilities a. There were clear signs giving information about the facilities b. There were adequate dust bins c. The toilets were adequate d. The toilets were easily accessible e. The toilet were clean f. There were restaurants at many spots in the theme park g. The food was of good quality h. The food was of good value for money i. Smoking was not allowed in the theme park • Satisfaction a. The service met my needs b. I found the overall service outstanding c. I am likely to go to the theme park again d. I would recommend this theme park to my friend. e. Could we improve the service to better meet your expectations? • Comments:_________________________________________________________________________________________________ ___________________________________________________________
- 5. e. Guide servicewere available 1 2 3 4 5 c. It was easy to get additional information from the staff d. The staff helping you was friendly • The Experience a. There was clear path in which you were guided through the theme park b. There were enough rides to move around c. Lighting was adequate in late evening d. The open space and parks were dust free and pleasant. e. The rides were very entertaining f. Things were kept clean in all place and rides g. The rides were safe to ride h. The experience was memorable • Facilities a. There were clear signs giving information about the facilities b. There were adequate dust bins c. The toilets were adequate d. The toilets were easily accessible e. The toilet were clean f. There were restaurants at many spots in the theme park g. The food was of good quality h. The food was of good value for money i. Smoking was not allowed in the theme park • Satisfaction a. The service met my needs b. I found the overall service outstanding c. I am likely to go to the theme park again d. I would recommend this theme park to my friend. e. Could we improve the service to better meet your expectations? • Comments:_________________________________________________________________________________________________ ___________________________________________________________