Crina Madalina Boeroiu is a 32-year-old travel agent from Bucharest, Romania with over 15 years of experience in tourism and hospitality. She currently works as a travel agent for Pontic Tour, where she books reservations, issues tickets, negotiates prices, and builds client relationships. Her background also includes experience as a local tour guide, English teacher, and working in interior design.

1. BOEROIU CRINA MADALINA
Travel Agent - Pontic Tour
Age 32 from Bucuresti
Contact details
Email: madalinaboeroiu@yahoo.com Tel: 0722503733
Address: Str.Soldat Niculae Sebe nr.4 bl.L 11 SC 1 ap.1,Sector 3
Professional objective
My goal is to develop a career for a stronger and safer future and to prove myself that i can be one of the best.
I want to constantly improve my knowledge and to fulfill my responsabilities inside of the company i am working for.
Professional experience
Experience by Tourism / Hotel staff: 6 years and 10 months
departments Education / Training / Arta: 2 years and 3 months
Architecture / Interior design : 7 years and 7 months
Sep 2014 - present Travel Agent - Pontic Tour
6 months Bucharest | Tourism / Hotel staff | Tourism
I do all the research for the travel options and i present the best deals in terms of requirements, for each client
I need to make sure that all bookings and reservations are processed
accurately
I need to answer to all phone enquiries promptly and in a friendly manner
I have to fill and photocopy all the documents for each reservation
I have general administrative duties
I have to build strong relationships with past and present clients and to constantly increase the portfolio
I provide rent a car services, hotel bookings and information for the clients
I negociate the prices and the detalis with the tour operators for the culinary tourism branch that we try to
develop
I issue domestic and international flight tickets
I keep an eye on competitor activity in order to maintain the most competitive rates
I make sure that the travel brochures and promotional materials are displayed as they should
I stay informed with all relevant laws and travel business legislation
I keep the primary accounting
Jun 2014 - present Local tour guide, collaboration - Adior Tour
9 months Bucharest | Tourism / Hotel staff | Tourism
I meet members of a tour on arrival and make introductions
I coordinate pre-arranged accommodation and transport and make sure that tour members are comfortable
I coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, train rides,
extended tours,and mountaineering
I research and share general information on Romanian culture
I keep in touch with transportation companies

2. May 2010 - Apr 2014 Travel Agent - Klass Tour
3 years and 11 months Bucharest | Tourism / Hotel staff | Tourism
Bookings and reservations for each client
Respond to all phone enquiries promptly and in a friendly manner
General administrative duties
Payments of the invoices to the partners
Constantly increase the number of the clients
Up selling relevant add-ons, like travel insurances
Monitoring bookings throughout the working day
Negotiating corporate and best rates with hotels
Hotel bookings,domestic and international flight tickets
Monitoring competitor activity in order to maintain the most competitive rates
Handling high numbers of incoming calls from direct customers and travel partners.
Primary accounting
I participated to the National Tourism Fairs and info trips to Bulgaria
Jun 2002 - Jan 2010 PC Operator - Tetar Star
7 years and 7 months Ploiesti | Architecture / Interior design | Services
Prepared source data for entry by opening and sorting mail; verifying and logging receipt of data; obtaining
missing data
Recorded data by operating them in the company data-base
Protected organization's value by keeping information confidential
Attracted and servied potential customers by answering product and service questions, suggested information
about other products and services, offered
Recommended potential products or services to management by collecting customer
Informed and analyzed customer needs
Contributed to the team's effort by accomplishing related results as needed.
Protocol
Mar 2008 - Jun 2009 Travel Agent - Alibaba Tour
1 year and 3 months Ploiesti | Tourism / Hotel staff | Tourism
Arranged flights, insurance and accommodation especially in Turkey, as Alibaba Tour was mainly a Turkish
Tour operator
Used a booking special system to secure holidays from Alibaba Tour Ploiesti to the main agency in Bucharest
Collected and processed payments from Alibaba Tour , Ploiesti to Alibaba Tour, Bucharest
Advised clients on travel arrangements, e.g. visas and passports
Send out tickets and all the papers receinv from Alibaba Tour Bucharest, to our clients, in Ploiesti or other
cities
Solved all the complaints or refunds
Participate to the National Tourism Fairs and info trips to Turkey - Antalya side
Jan 2007 - Nov 2007 Travel Agent - Passion
10 months Ploiesti | Tourism / Hotel staff | Tourism
Promoted and marketing the brochures with the offers for the old and new clients
Managed budgets and maintained statistical/financial records
Sold travel products and tour packages, flight tickets, medical travel insurances, Hotel bookings and tours
Sourcing products and destinations to meet consumer demands
Daily conversations with travel partners, including airlines and hotels
Solved all customer complaints
Took part in the organization of different events for the Council of Prahova and Constanta, in Mamaia,
Constanta and Brescia, Italy, where i was the representant of the agency and i took care of the group during
their stay there ( one week)
Jan 2002 - Apr 2004 English teacher - No.40 Kindergarten
2 years and 3 months Ploiesti | Education / Training / Arta | Education / Training
Taught elemental English language and literature to children from 3 to 6 years old by means of funny games,
charts, paintings, communication, songs, poems and riddles

3. Education
2005 - 2007 Masterate - University of Petroleum and Gas
Philology | Ploiesti
Intercultural Cooperation in the Contemporary Business Environment
2001 - 2005 College / Bachelor's degree - University of Petroleum and Gas
Philology | Ploiesti
Letters - Philology/Romanian and English
1998 - 2001 Highschool - National College Mihai Viteazul
Philology | Ploiesti
English/Romanian
Skills
General skills
Strong travel coordination skills, attention to details, patience, highly motivated, multi tasking skills, target driven
Foreign languages
English - Advanced, French - Beginner
Other info
Certifications
Travel Agent / Local Guide
Mar 2013 - Jul 2013
The Oxford Examination in English as a Foreign Language
Jan 1999 - May 1999
Preliminary Level
Driving license
Category B
December 2000
Desired job
Job type Career level
Full time MID-LEVEL
Desired city Desired job's department
Brasov, Bucharest, Cluj-Napoca, Tourism / Hotel staff
Constanta, FOREIGN, Iasi, Oradea,
Sighisoara, Timisoara, Tirgu-Mures