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MURUGARAJ SHANMUGAVELU
Cell: 647.763.6545 | Email: s.murugaraj@hotmail.com
Career Objective
Utilize my experience in managing software quality assurance team and apply my knowledge of software testing
methodologies including testing process as well as BPT implementation, gained over 13 years of experience in the
information technology by leading and managing small and large scale projects as well as programs in both Agile and
waterfall models,Expertise inBankingandFinancial sectorsDomainandindiverse businessandtechnical environments
with demonstrated leadership abilities and setting up test environments.
Professional Summary
 Over13 years’experience inSoftware Testing/Software QualityAssurance inBanking,FinancialandManufacturing
sectorsworkedwithvariousITgroupsto successfullyimplementover18large scale majorprojects inthe areas of
Retail Banking,Financial,Capital MarketsandManufacturingindustries.
 Managed the teamof upto 20 testers,providingdaytodayplanning,guidance and mentoringforboth
onshore/offshoremodelandonshore model withCo-ops.
 Developedqualityassurance standards,processes,proceduresanddocumentationtemplates
 Provenpractical knowledgeof QualityCentre(ALM) 12.2, UFT 12.2, implementingBusinessprocesstest
methodologies(BPT) acrossthe portfolio, WebService testing(SOAPUI), SASPanel,Ctrl.Mtool,UNIX,UFTand SQL
Server.
 Excellentknowledge of QA techniques:AgileTesting,Functional,Systemintegration,Stress,Performance,
Regression,Ad-hoctesting,Operational Acceptance Testing(OAT),EndtoEndtestingPlanandUser Acceptance
Support.
 Createdcomprehensivetestplans,testcasesusingFishbone Diagram(FBD) &TestDecisionTree (TDT),knowledge
of automatedscriptsforSystemRequirements,BusinessandTechnical Specificationsforcomplicatedapplications,
Metrics Report, DefectManagementReport,EnvironmenttestbedplanforQA,UAT and End to End testing.
DOMAIN AND TECHNICAL KNOWLEDGE
 Complete knowledge of Retail bankingApplicationsinRoyal Bankof CanadaespeciallyonSalesandService
applicationsneededtomanage the bankuser’sdaytoday activitiesincludingtheirinteractionwiththeirclients,
supportpresalesandsalesactivitiesforvariousproductsforbothpersonal andbusinessclients.
 Knowledgeof Internal ITBankapplicationsframesworkandmethodologieshelpsme tosuccessfullyexecute any
developmentormaintenance projects. GainedTechnical knowledgein.NetFramework&Mainframe Systems.
 Hands onExperience inFIOServerandPinPadDevicesi3070 and iPP320 for preparingandissuingthe clientcardfor
bothpersonal andbusinessclients,CreditCard,InvestmentuptoSDB Products.
 KnowledgeonCustodyManagement especiallyinNetworkCustodyandClearingSystems(NCS) andFinancial
Domain,workedinStandardChartedbank.GainedTechnical knowledgeinSybase,UNIX,CICS,Ctrl-M,WASand
ContentManager. Knowledge of SWIFTMT’s.

2. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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 KnowledgeonManufacturingIndustriesdomainwhenIwasworkedwithMQS systemswhiletestingand
implementingthe applicationsforLeatherandHealthcare Industries.GainedTechnical Knowledge inVB,SQLServer
(Queries,Trigger&StoredProcedures)&Crystal Reports
Professional Experience
Workingas a program QA lead inRoyal Bank of Canada - Toronto from August 2010 – Till Date for Six Years:
Current Assignment(January 2016 to Till Date):
Domain: Retail Banking
Application:SalesPlatform
Project Type:Large Scale ProjectinWater Fall Model
Environment:Combinationof bothWindowsandwebbasedscreensin.NetFrame workonthe Frontendsupportedby
webservicesasa middle ware and DB2 Host Componentwhichstoresall proprietarydata withmore thanten
interfaces.
BriefDescriptionof the Project: The purpose of thisinitiative istobuildthe capabilitytorecognize andindicate the
differentrelationship/lifecycle stagesthataclientmightbe withinRBCCanadianBanking.Understandingthe statusof a
prospect/client’srelationshipwithRBCandbeingable toreact accordinglywill directlysupportAcquisitionandClient
InteractionOptimizationstrategies/activities.
Rolesand Responsibilities:
 RequirementPackage Sign-Off: Involvedinthe requirementphase,collaboratedwith applicationdevelopment,
BSA andbusinessteamstoensure fill the requirementgapsat the initial stage,provided sign-off onthe
requirementpackage byreviewingthe specifications.
 Developedandmaintainedthe projectschedules,costestimatesandforecasttosupportall aspectsof testing
includingIntegrationtesting,Functional testing,EndtoEnd,Performance testing,UserAcceptance testing,
OperationAcceptance testingandPostImplementationVerification.
 Creationof Master TestPlan/ TDT (Test DecisionTree);conductingreviewswithBSA/TSA/UATLeadtoensure
that scope itemsare covered;receive signoff approvalsfromrespectiveITandBU stakeholders
 Co-coordinatingtestspecifications,testcasesreview,testdataandreserve testenvironmentsforbothQA and
UAT. Mentoringbothonshore andoffshore QA teamon the requirements,providedhigh-level scenarioinorder
to developFBDandfurtherdecompose themintoTDT’sandBPT testcases.ReviewedandManagedAutomation
scriptswithUFT 12.52.
 Managed bothoffshore andOnshore QA teams(Manual,AutomationandPerformance Testing)
 Handlingthe defectworkflowwith‘HPQualityCentre (v12.20)’,troubleshootingtestissuesanddefectsby
workingwithdevelopmentteam, BSA’sandBusinessstake holdersinall the testingphases(Functional testing,
End to End testing,UATand PILOTUsers).
 HandingDefectTriage meetingforbothQA and UAT, providingrecommendationanddiscusswithbusinesson
the defectprioritizationonthe variousstage of implementation“PRE-PILOT”,“PILOT”,“MASSROLL-OUT” and
Warranty period.
 Reportingthe projectstatusof all solutiontestingprogresstothe variousstakeholdersincludingbusiness ,IT,
and the QA Manager.
 Publishingthe QA testexecutionsign-off documentwithRecommendationsforthe multiple Implementation
phases(Pre-Pilot,PilotandMass Roll-out).

3. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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PreviousMajor Assignments:
1) PDA and CCMPA Integration intoSales Platform (Panda Camp (AMPA)) (August2014 – December2015)
Domain: Retail Banking
Application:SalesPlatform
Project Type:Large Scale ProjectinWater Fall Model
Environment:Combinationof bothWindowsandwebbasedscreensin.NetFrame workonthe Frontend
supportedby webservicesasa middle ware and DB2 Host Componentwhichstoresall proprietarydatawithmore
than teninterfaces.
BriefDescriptionof the Project : Purpose of thisprojectisto build a webbasedMulti- ProductApplication(MPA),for
currentusersof rich applicationSalesPlatform(SaP)OPDA thatreplacesand enhancesthe SaPOPDA fulfillmentflow
and relatedservice processesandwillcontinuetomaintaincurrentstate scoringforCreditat AccountOpeningforcredit
cards
Rolesand Responsibilities:
 Thisprojectwas developedbytwodifferentdevelopment,BSA’sandBusiness(In-houseandVendor).Bothteam
approachesare differentinprocess. AsperQA perspective we have developedsetof standardstoensure high
qualityimplementationsandCo-ordinationwithUATtesting.
 ReviewedandSignoff RequirementsDocument(RD)
 Developedandensure reviewandsign-off of
 Master TestPlan
 TestCoverage Report
 Functional/SystemTestExecution&Sign-Off artefact
 Performance TestExecution&Sign-Off(applicable onlyif there isnoQA Performance Lead)
 Reviewed,as informedparty,the IntegrationTestExecution&Sign-off artefact
 Ensuredrequirements(if applicable) &testcasesare loggedintoHPQC (withthe exceptionof Unittesting)
 Ensureddefectsare loggedintoHPQC
 Ensuredentry/exitcriteriaforeachtestphase are fulfilled
 Providedmetricsduringtestplanningandfortestcase creation& execution
 Setup& oversee defecttriage (frequencydependsonprojectneeds)
 Ensuredtestingprocessisfollowed(includingtool usage)
 ReviewedandSign-offthe UATExecution&Sign-off artefact
 Providedsupport tothe businessresourcesduringUAT
 Providedsupport tothe businessresourcesduringPostImplementationVerification
 InvolvedinTestStrategy,Estimation,testdevelopmentandexecutionactivities,UATsupport.
 Reviewedhigh-level testscenariosforEndto End andUAT
 Prepare Endto End testcases,reviewfunctionaltestcasesandco-ordinate TestdataforE2E testing
 Coordinatedwithall the QA teamsparticipatinginE2E and share the testexecutionresults.
 Managed defectswithinHPQCsalesplatformdatabase andfollow-uponidentifiedproblems
 Attendthe defecttriage meetingduringE2Ephase.
 ReviewandSignoff onE2E testapproach and executionsignoff.
 Reviewthe testingartefactsforoverallproject.

4. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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2) P&CBFATCA Program Common ClientData Collection(CCDCII) (October2013 – July 2014)
BriefDescriptionof the Project:
The purpose of the CCDCII strategyisto create a single portal forall productstobe openedviaSalesPlatform(SaP) as
thiswouldallowsegregationof clientlevel detailsfrombeingcapturedonpaperor inproductapplications.Capturingall
clientandaccount data throughone commonportal facilitatesthe validationof clientinformationincludedwithinthe
ClientandAccountOpenRoadmapsandalertsstaff to collectthe appropriate informationimmediately.Thiswill ensure
data integrityforfuture reportingandenablesanyfuture compliance changesinone applicationvs.acrossseveral
productapplicationssavingtime andmoney.
Rolesand responsibilities:
1) InvolvedstartingfromRequirementgathering,Estimation, testdevelopmentandexecutionactivities,Reporting
and publishedSign-offsdocument.
2) Workedas “End to End” QA leadwith14 interface teamforvalidatingthe dataflow.
3) ImplementedOATStechniquesforoptimizingthe testdevelopmentandtestexecutioninordertomaximizethe
coverage withlesseffort.
Processand Standards:
4) ImplementedBPTTestdesignapproachacrossthe portfolio. Thisincludesfirstanalyzing the current test cases,
identifyingthe folderstructuresforBPT,publishedguidelinesdocuments,developed,reviewed and maintained
the BPT test cases. In HPQC.
5) Established QA Lead checklist document which has common for all the projects starting from Kick-off,
estimation, and test development activities – FBD, TDT design, and upload test cases into BPT formation,
creating and associating components to BPT, test execution and closure. This is the “Standard Operating
Procedure Document” which is helpful for all the new QA leads who’s joining the group.
3) SalesPlatform Migration to Web – Agile Project(2012 January to September2013):
BriefDescriptionof the Project: SalesPlatform Clientprofile migrationfrom Rich screento Webpages.
Rolesand Responsibilities:
 Leadedthe teamand Engagedinproject planning, identifiedtestautomation opportunities, promotesitsusage
and calculatedROIonthe endof the year.
 Analyzedrequirements,developedtestplanstrategies,createdandexecutedtestcases,trackeddefectsin
HPQC and reportresults.
 Planned,designedandenhancedautomationframeworkandutilitiesusingQTPtool andapplied automation
frameworkandtoolsinorderto meetthe businessneedswithrespecttofunctionality,performance and
scalability.
 Participatedinteamscrumand sprintdevelopmentcycles

5. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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4) AML PDA/BDA Enhancements & CR’s (August2010 to December2011)
BriefDescriptionof the Project:
The PDA/BDA AML Enhancementsproject isbuildingonthe existingOPDA/OBDA solutionandsubsequentSales
PlatformReleases.These changeswillaffectanumberof userinterfaceswithrespecttoopening/maintenance of a
Personal orBusiness DepositAccount.
Rolesand Responsibilities:
 Developed MasterTestPlan(withinputfromSMEs)
 Coordinated“shakedown”test(aspartof assemblytestphase) inSDFandIST
 CreatedanddocumentedTestCasesin HPQC
 AssessanddocumentedTestDatarequirements
 Define andcreatedTestclient/datawithinthe SDFandIST environments.
 IntroducedanddevelopedFishbone Diagramapproachfortestcase designusingMindMap.
 InvolvedSystem testcase execution
 Documentandreportedall defects discoveredduringSystemTestusingHPQC(integratedwithMKSIntegrity
Manager)
 Validatedcompletionof Assembly Test
 Managed the flowandassignmentof defects (PTRs)
 Trackedand reportedtestenvironmentOutages
 GatheredandReportedTestMetrics
 Providedphysical lab TestenvironmentrequirementstoConfigurationManagementTeam
 Triageddailydefects (PTR) Meetingsduringthe testexecutionphase
 ProvidedtrainingandsupportforSalesPlatformTest ProcessandToolsasrequired.
 Developed Testdocumentation(TestDecisionTree methodologyandtestcase development)
 UsedQualityCentre,Identifiedtestautomationopportunities
 Providedsupporttothe BusinessQA teamforUser Acceptance Test(UAT) withthe assistance of the SMEs
 Produced“Functional/SystemTestExecution&Signoff”artefact.
 PlannedRegressiontestSaP andcomplete SAItesting(OAT)
Workedas testing analyst for Royal Bank of Canada (RBC) Via IGATE CAPGEMINIfromNovember2008 to July 2010
Briefdescriptionof the project:
RBC Expressprovidesweb-basedcashmanagementproductsforthe Business/Commercial,Corporate and Non-Bank
Financial Institution(NBFI) marketsegments.Inmaintenance Project,involvedintestcasesdesignforEndtoEnd test
caseson prioritybasisforBank Admin,ClientAdmin,andall servicesavailable inRBCExpressApplicationandperform
functional andregressiontestingtoensure properfunctioningof the application.
Rolesand Responsibilities:
 Anchoringthe RBC ExpressMaintenance Team
 DevelopingTestCasesandensure completionof testcase reviewsasperschedule.
 Manage TestCase Resultsandbug database inMQC, ensuringthatall projectbug fixesare retested.
 Responsible forKnowledge TransferSessionstoOffshore resources.

6. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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Workedas senior software test engineerforRoyal Bank of Canada (RBC) Via IGATE CAPGEMINIfromFebruary 2007 to
October 2008
Rolesand Responsibilities:
 DevelopingTestCasesandensure completionof testcase reviewsasperschedule.
 InvolvesinSmoke,FunctionalandRegressiontesting.
 Manage TestCase Resultsandbug database inMQC, ensuringthatall projectbug fixesare retested.
Workedas software test engineerforStandard Chartered Bank (Scope International) ViaProtean from April 2005 to
January 2007
Major Assignmentsat Standard CharteredBank:
1)
Domain: Banking
ProjectName : Multi BusinessProcessingTopTechnologyUpgrade
ProjectType : Development/Testing
Environnent : UNIX,ContentManager 8.2, Web ApplicationServer
Role : Software TestingEngineer
Responsible for:
 In Chennai Upgrade – involvedinBuildingWAS1,WAS2and WAS3 Serveras perApplicationInstallationGuide.
 Verifyintegrationbetweenapplicationsandinfrastructure components –technical andfunctional
tests
 In KL Upgrade – ContentManagerData migrationfrom version7.1to 8.2 and CheckACL and Workbaskets
linking.
Brief description of the project:
Multi BusinessProcessingTop Technology Upgrade – The Multi BusinessProcessing(MBP) frameworkisintendedto
provide anewsetof applicationstogetherwiththeirrequiredsupportinfrastructure toenable consolidationof back
office processing.While the MBPapplicationsuite will be highlyfocusedonthe businessrequirementsof the back
office,componentsof the supportinginfrastructure shouldbe sufficientlygenerictoenable projectsotherthanMBP,
e.g.E-commerce initiatives,touse theirservices.ThisprojectistoUpgrade ContentManager(CM) serverfromversion
7.1 to 8.2,Data migratedfromCM 7.1 to CM8.2 server,Testedthe functional behaviorof the aware capture application,
to ensure thatthe applicationbehave similarlyafterthe upgrade.
2)
Domain : Finance
Application : NCS (NetWorkCustodyandClearingSystem)
Environnent : PowerBuilder,Sybase,UNIX,CICS, Ctrl-M,SASPanel
Role : Software TestingEngineer
Brief description of the application:

7. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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NCS - NCS (Network Custody and Clearing System) is an application designed to handle the custody and clearing of
securities and to provide various custodial services to the clients of Standard Chartered Bank, Singapore, Japan, Korea
and Hong Kong.
Responsible for:
 InvolvedinPreparationof TestPlan.
 Preparationof TestConditionsandCases.
 Executionof TestConditionsandCases.
 Analysisof TestResults.
 Executingthe EODProcessthru Ctrl-M.
 PreparationandVerificationof the SWIFTIncomingandOutgoingMessagesMT544 to MT548 MT535, MT536
and MT537 messagesgeneratedforTrade Settlement.
 Manage TestCase Resultsandbug database inTest Director8.0, ensuring thatall projectbugfixesare retested.
Workedas software test engineerfromOctober 2002 to March 2005:
Involvedindevelopingstoredprocedures,updatingVBandCrystal reportsforEnterprise resource planning
methodologyformanufacturingIndustriesandHospital ManagementSystem.
Manufacturing Industries:
HandingEnd to End Software developmentlifecycle startingfromRequirementGathering,Database design,developed
applicationusingVB6.0,SQL Serverand Crystal Reports,testing,implementationandmaintenance support.
DomainExpertise inERPfor“ProductionPlanningControl”,“Material ManagementSystem”,“ManufacturingSystem”
and HumanResource ManagementSystem
Hospital ManagementSystem:
Briefdescriptionof the project:
Thisapplicationautomatedthe entirehospitalprocesslikeIn-Patient&Out-PatientAdministration,Lab& OtherClinical
Investigations,Pharmacy(IncludingIPandOP),General InventoryandPurchasing,PayrollandHR administration,
Financial AccountingandBillingHousekeeping.
Formal Education
 Master of Computer Applications from “University of Madras” in October 2003.
 Bachelor of Computer Science from “Bharathidasan University” in July 2000.
Employment History, Awards, Immigration Status
• EmploymentHistory:
o WorkinginRoyal Bank of Canada - TorontoViaIGATE Capgemini fromAugust2010 to Till Date
o WorkedinRoyal Bank of CanadaViaIGATE Capgemini inIndiafromFebruary2007 to July2010
o WorkedinStandard CharteredBank(Scope International)viaProteaninIndiafromApril 2005 to July
2007.
o Workedin MQS SysteminIndiafromOctober2002 to March 2007.

8. MURUGARAJ SHANMUGAVELU Cell:647.763.6545 | email: s.murugaraj@hotmail.com
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• Award:Received R&R,Paton the Back award and Arbie awardsforoutstandingperformancehandlingmajor
projectsinRetail BankingfromRBC.
• Certification: EstimationandQuantitative project
• Artefacts Published:QA LeadChecklistDocumentincludingStandardOperatingProcedures,BPTStrategy
Guidelines Document, TestingNamingConventionDocument,FBDandTDT GuidelinesDocument,Estimation
techniques.
• Immigration status: CanadianPermanentResident(PR) card