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MAC 512 Customer Touch Point
Yu (Isabel) Qin
Meng (Lavender) Wu
Xi (Ryan) Luo
Mengxuan (Jimmy) Lei
4/28/2015
How to increase the sale of digital and hard-cover
World Book, website traffic, and change the brand
image and improve the brand awareness?
Agenda
ANALYSIS01
02
03
SURVEY & KEY FINDINGS
MEDIA STRATEGY
Business Overview
Trend for encyclopedia
Price
● Hard-cover $599($359 for special day)
● World Book online $49.95 per year online
subscription
● World Book Student/ Discover / Advanced /
Kids $29.99 per year online subscription
Signature Product
● World Book hard-cover
● World Book online
● World Book kids/Students
Current Target Customer
● K-12 children
● Their parents
Product
Trend
Target
Price
World Book
$
World Book SWOT Analysis
Weakness
• Limited brand awareness to
individuals
• Only one subscription option
Threat
• People expect free online references
• Encyclopedia become unpopular
Strength
• Accurate and authoritative knowledge
• Know children’s learning behavior
Opportunity
• More children have their own tablets
• Parents spend more time on their
children’s education together
“subscription for book like encyclopedia, that’s so old fashion.”
---- Laurie from Meetup.com
Competitive Analysis
Major Competitors
• Britannica Encyclopedia
• Wikipedia
• Rainbow Reading
• Brain Pop
Britannica Encyclopedia
• Math test for kids from K-8
• Kids can upload their own videos
• Price: $1.35/week ($5.4/month)
Reading Rainbow
● User-friendly interface
Celebrity effect
Price: $9.99/month ($29.99 for 6 months)
BrainPop
● Cartoon character answers kid’s questions
● Tour video guides kids how to use it
● User-friendly interface
● Price: 10.95/month ( for family)
Current Status
Consumer Analysis
Objective
STEP 1
STEP 2
Findings
• Find overlap between customer
behavior and World Book’s features
One-on-one interview
• 40 parents whose kids aged 6-15
• Oak Park Public Library
Online questionnaire
• 40 kids
• Visual, auditory, or kinaesthetic learner
• Value, attitude, behavior
• Marketing strategy
One-On-One Interview (parents)
Interviewee # 1:
Indian mom of 7-year-old boy and 5-year-old girl
● knowledge = investment
● recommend by social groups
● WB : stunning photographs
● “Reading Rainbow”
One-On-One Interview (parents)
● electronical devices
● “Brian Pop” app
● busy
● subscribe monthly
Interviewee # 2:
Mom of 5-year-old boy
Consumer Analysis---Parents
Marketing to Parents
● Customized experiences
● Cherish the memories
● Part of their community
$49.95/Y
$ 3.99/M
Yearly and Monthly
For the World Book
subscription, we believe it
will attract more consumers
if it can charge monthly not
only yearly.
Price Strategy
Online Questionnaire
BrainBoxx http://www.brainboxx.co.uk/a3_aspects/pages/vak_quest.htm
Survey Result
40 kids aged 5---16
• 62% children are kinesthetic learners
• 54% children are visual learners
• 23% children are auditory learners
(some children chose more than one type)
Survey Result
Characteristics of Learning Style
Visual
● Observe
● Imitate older kids
● Like to engage in
● Notice details
Kinesthetic
● In motion
● Distract
● Influenced by environments
● Enjoys activities
● Outgoing
K
Survey Result
Consumer Analysis---Kids
Marketing to Kids
● Fun & positive exposure
● Repetition of exposure
● Interaction
● Popular in kids communities
World Book’s Features
● Image, video, and map browse
● A new, intuitive interface
● A customizable background
● Image-based navigation
● Quick and easy access from a tablet or iPad osity
A fresh, modern look:
World Book’s Attributes
● Nearly 100 activities
● Dozens of games
● Science projects and experiments osity
Hands-on fun:
World Book’s Attributes
● Stunning splash photographs.
● A clean, organized layout
● A translation feature
● More research tools
● Predictive search
A sleek article design:
World Book’s Marketing Strategy
01
Goal
● Improve the brand
awareness and
increase website
traffic
02
Value
Proposition
03
Unique Selling
Proposition
● Design for K-12
● Education oriented
● Fun to learn
● Modern look
● Good article design
● Let kids know what and
how they want to do
● A book that inspire kids
to explore the world
Inspire Your World
World Book’s Marketing Strategy
Media Strategy
Blog
Youtube Video
Event Marketing
Social Media
Goal----
sell our idea:
Inspire
Your
World
BLOG
Follow Experts ----- If experts say WB can inspire your children, it can !!
0101
BLOG
Corporate with famous educational bloggers to illustrate the World Book’s
characteristics --- readable, suitable and can arise children’s curiosity.
We believe, If experts say WB can inspire your children, parents will
think it can!!!
Help WB get more attention by the parents who devoted their
time on kid’s learning
Blog
The Top 10 Education Experts to Follow on Twitter
Get endorsement from experts
Brand awareness & Trust
Call for action
http://www.takepart.com/article/2012/06/13/top-10-education-
experts-follow-twitter
Youtube Video
0101 02
Youtube Video
Video can visually help to
demonstrate how WB inspire kids
and let them know who they want
to be or what they want to do in the
future!
Theme: Inspire your world
Factors: children, dream, future
EVENT MARKETING
0101 03
● Lecture: give lecture to kids and
parents
● Competition: send hand out, let’s
them study with their parent and
make a little test
● Celebration: celebrate the winning
team and give goodies, then throw
a party with food, parents talk to
each other
EVENT MARKETING
Our goal and influence
EVENT MARKETING
• Reach people have brought WB or subscribe WB online or people who are
interested in this event and fill out the online application form
• Hold similar events twice a year
Free tour of Field’s
museum in the theme
of World Book
Corporate with Museums
QR code is a good way
get people involved
Corporate with Food
Companies
How to tie-ins better
Corporate
Social Media
0101 03
04
0
10
We need more than a “Like”
http://www.convinceandconvert.com/content-marketing/9-best-from-buffer/
Picture can talk
Share it on social media
Take a picture or record a video related to WB
@World Book
World Book, Inspire Your World
Get a chance to win a prize:
● Tickets of museum
● Hard-cover World Book
● One-year subscription online
● Don’t shy away from controversy
● Tweet breaking news
● Join a Hashtag Conversation
● Add some humor
Advices:
Team Profile
Qin Yu
Team Member
Marketing Analytics and
Communication
Meng Wu
Team Member
Marketing Analytics and
Communication
Xi Luo
Team Member
Marketing Analytics and
Communication
Mengxuan Lei
Team Member
Master of Business
Administration
THANKS

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World Book Presentation

  • 1. MAC 512 Customer Touch Point Yu (Isabel) Qin Meng (Lavender) Wu Xi (Ryan) Luo Mengxuan (Jimmy) Lei 4/28/2015
  • 2. How to increase the sale of digital and hard-cover World Book, website traffic, and change the brand image and improve the brand awareness?
  • 3. Agenda ANALYSIS01 02 03 SURVEY & KEY FINDINGS MEDIA STRATEGY
  • 4.
  • 5. Business Overview Trend for encyclopedia Price ● Hard-cover $599($359 for special day) ● World Book online $49.95 per year online subscription ● World Book Student/ Discover / Advanced / Kids $29.99 per year online subscription Signature Product ● World Book hard-cover ● World Book online ● World Book kids/Students Current Target Customer ● K-12 children ● Their parents Product Trend Target Price World Book $
  • 6. World Book SWOT Analysis Weakness • Limited brand awareness to individuals • Only one subscription option Threat • People expect free online references • Encyclopedia become unpopular Strength • Accurate and authoritative knowledge • Know children’s learning behavior Opportunity • More children have their own tablets • Parents spend more time on their children’s education together “subscription for book like encyclopedia, that’s so old fashion.” ---- Laurie from Meetup.com
  • 7. Competitive Analysis Major Competitors • Britannica Encyclopedia • Wikipedia • Rainbow Reading • Brain Pop
  • 8. Britannica Encyclopedia • Math test for kids from K-8 • Kids can upload their own videos • Price: $1.35/week ($5.4/month)
  • 9. Reading Rainbow ● User-friendly interface Celebrity effect Price: $9.99/month ($29.99 for 6 months)
  • 10. BrainPop ● Cartoon character answers kid’s questions ● Tour video guides kids how to use it ● User-friendly interface ● Price: 10.95/month ( for family)
  • 12.
  • 13. Consumer Analysis Objective STEP 1 STEP 2 Findings • Find overlap between customer behavior and World Book’s features One-on-one interview • 40 parents whose kids aged 6-15 • Oak Park Public Library Online questionnaire • 40 kids • Visual, auditory, or kinaesthetic learner • Value, attitude, behavior • Marketing strategy
  • 14. One-On-One Interview (parents) Interviewee # 1: Indian mom of 7-year-old boy and 5-year-old girl ● knowledge = investment ● recommend by social groups ● WB : stunning photographs ● “Reading Rainbow”
  • 15. One-On-One Interview (parents) ● electronical devices ● “Brian Pop” app ● busy ● subscribe monthly Interviewee # 2: Mom of 5-year-old boy
  • 17. Marketing to Parents ● Customized experiences ● Cherish the memories ● Part of their community
  • 18. $49.95/Y $ 3.99/M Yearly and Monthly For the World Book subscription, we believe it will attract more consumers if it can charge monthly not only yearly. Price Strategy
  • 20. Survey Result 40 kids aged 5---16 • 62% children are kinesthetic learners • 54% children are visual learners • 23% children are auditory learners (some children chose more than one type) Survey Result
  • 21. Characteristics of Learning Style Visual ● Observe ● Imitate older kids ● Like to engage in ● Notice details Kinesthetic ● In motion ● Distract ● Influenced by environments ● Enjoys activities ● Outgoing K Survey Result
  • 23. Marketing to Kids ● Fun & positive exposure ● Repetition of exposure ● Interaction ● Popular in kids communities
  • 24. World Book’s Features ● Image, video, and map browse ● A new, intuitive interface ● A customizable background ● Image-based navigation ● Quick and easy access from a tablet or iPad osity A fresh, modern look:
  • 25. World Book’s Attributes ● Nearly 100 activities ● Dozens of games ● Science projects and experiments osity Hands-on fun:
  • 26. World Book’s Attributes ● Stunning splash photographs. ● A clean, organized layout ● A translation feature ● More research tools ● Predictive search A sleek article design:
  • 27. World Book’s Marketing Strategy 01 Goal ● Improve the brand awareness and increase website traffic 02 Value Proposition 03 Unique Selling Proposition ● Design for K-12 ● Education oriented ● Fun to learn ● Modern look ● Good article design ● Let kids know what and how they want to do ● A book that inspire kids to explore the world
  • 28. Inspire Your World World Book’s Marketing Strategy
  • 29.
  • 30. Media Strategy Blog Youtube Video Event Marketing Social Media Goal---- sell our idea: Inspire Your World
  • 31. BLOG Follow Experts ----- If experts say WB can inspire your children, it can !! 0101
  • 32. BLOG Corporate with famous educational bloggers to illustrate the World Book’s characteristics --- readable, suitable and can arise children’s curiosity. We believe, If experts say WB can inspire your children, parents will think it can!!! Help WB get more attention by the parents who devoted their time on kid’s learning
  • 33. Blog The Top 10 Education Experts to Follow on Twitter Get endorsement from experts Brand awareness & Trust Call for action http://www.takepart.com/article/2012/06/13/top-10-education- experts-follow-twitter
  • 35. Youtube Video Video can visually help to demonstrate how WB inspire kids and let them know who they want to be or what they want to do in the future! Theme: Inspire your world Factors: children, dream, future
  • 37. ● Lecture: give lecture to kids and parents ● Competition: send hand out, let’s them study with their parent and make a little test ● Celebration: celebrate the winning team and give goodies, then throw a party with food, parents talk to each other EVENT MARKETING
  • 38. Our goal and influence EVENT MARKETING • Reach people have brought WB or subscribe WB online or people who are interested in this event and fill out the online application form • Hold similar events twice a year
  • 39. Free tour of Field’s museum in the theme of World Book Corporate with Museums QR code is a good way get people involved
  • 40. Corporate with Food Companies How to tie-ins better Corporate
  • 41.
  • 43. 0 10 We need more than a “Like”
  • 45. Share it on social media Take a picture or record a video related to WB @World Book World Book, Inspire Your World Get a chance to win a prize: ● Tickets of museum ● Hard-cover World Book ● One-year subscription online
  • 46. ● Don’t shy away from controversy ● Tweet breaking news ● Join a Hashtag Conversation ● Add some humor Advices:
  • 47. Team Profile Qin Yu Team Member Marketing Analytics and Communication Meng Wu Team Member Marketing Analytics and Communication Xi Luo Team Member Marketing Analytics and Communication Mengxuan Lei Team Member Master of Business Administration