Looking to expand your e-commerce business internationally? In this xSellco webinar, Pivot International co-founder James Storie-Pugh joins Lyndsay McGregor to discuss why online sellers should consider Newegg Global and best practices for stellar international support.

1. How to connect
to 30 million
Newegg customers
in 50 countries

2. L Y N D S A Y . M C G R E G O R @ X S E L L C O . C O M
LY N D S AY M C G R EG O R J A M E S S T O R I E - P U G H
J A M E S @ P I V O T . I N T E R N A T I O N A L
WELCOME!
H O W T O C O N N E C T T O 3 0 M I L L I O N N E W E G G C U S T O M E R S I N 5 0 C O U N T R I E S

3. NEWEGG
Since 2001, Newegg has been the
primary destination for tech-savvy
customers who want the best value for
their dollar.
We keep a laser focus on customer
satisfaction and our efforts have paid off
with a loyal community, annual awards
and world-wide customer demand.
Today, as a recognized leader in e-
commerce, we are poised to reach even
greater heights.

4. Male: 76%
Average Age: 36
Marital Status: 55% Married
Education: 54% Graduated 4-year Degree
Income: 50% Earn More Than $75K
Assets: 48% Have $100K or More
THENEWEGGCUSTOMER
All data from Forrester survey 2016
79% Are
Technology
Optimists
Devices: 75% have a desktop, 84% have a laptop,
85% have a smartphone, 52% have a smart TV
76%
36
55%
54%
50%
48%

5. BESTPRODUCTSELECTION
Marketplace1-Stop Shop
To ensure the most completeassortment
of merchandise and maintain our high
level of customer service, we hand-pick
quality merchants and brands partners
We offer completeassortment of
computers, electronics and all tech-
related consumer products for one-
stop shopping convenience.
Connections
We have longstanding
relationships with many of the
best brands in the world.

6. DEVELOPINGNEWCATEGORIES
Smart HomeGaming &VR Makers
Video games, e-Sports, VR and AR are
all predicted to grow to billion-dollar
markets in the next few years. Faster
growth than smartphones!
Lights, security and appliances: it
seems everythingin the home is
becoming connected. Newegg is the
place to make homes smart.
The perfect complementto our
computer DIYers, Makers are
building innovative new tech
products around the world.

7. BESTSHIPPINGSERVICES
Fast&Economical International
Newegg reaches 91% of North America in
2 days with ground shipping. 99% of our
orders are fulfilled on the same day.
Customers can choose from 8 different
shipping methods for the ultimatein
convenience.
Our logistics services, such as
Shippead by Newegg and Newegg
Logistics, allow merchants around
the world to use our expertise to
enter new markets.

8. INNOVATIVE MARKETING
INTHENEWS
SOCIAL MEDIA
EVENTS
Newegg doesn’t spend a lot of money on traditional
advertising. We leveragesocial media, PR, events and vendor
tie-ups to extend the Newegg brand.
Newegg has more than 2.7 million fans on social media.
We talk tech, highlight customer builds and solve
customer issues.
As an industry leader, Newegg is highly sought-after for
comments on industry trends and innovations. See us in Forbes,
Wired and USA Today.
Our events not only leveragePR and Social Media, but
also create brand ambassadors who spread the word
about Newegg.

9. MASSIVE COMMUNITY
Building a loyal communityisn’t easy. Newegg
does it by listeningto customer needs and
responding quickly. We have mastered online
commerceand become part of the larger tech
community.
Reviews:
3.3 Million
Monthly
Unique Visitors:
17 Million
Email
Subscribers:
14 Million
Customers:
33 Million

10. EXPLOSIVEGROWTH
NewInvestmentSolidfoundation NewMarkets
Newegg is 16 years old and stable. We
have the right people and the right
infrastructure. Everythingis in place
and ready to scale.
Liaison Technology and Newegg share a
rich tech heritage and vision for the
future. Liaison’s support unlocks
opportunities around the globe.
Tech is more prevalent than ever. We
sell in more countries, and tech is
moving into new categories where
Newegg will thrive.

11. Along with low commission fees, we’ve got the tools, expertise, and unique customer base to transform
your business. Explore what makes our channel different, and learn how to scale globally. Our goal is to
empower you to command your total selling experience.
Marketplace made easy
• Dedicated Account Support
• Online Selling Tools
• Bulk Listing & Reporting Tools
• Standard Integration
• Premium Integration
• Fulfillment Services
Marketplace Features
• Business Platform Listings
• Global Listings
• Merchandising & Marketing Value-Add Services
• Shipped by Newegg (SBN)
• Premium Seller Store
• Fraud Protection
“ In our field, Newegg is one of the best platforms to sell through, so it kind of goes
without saying we needed to have our products listed. I had not heard of Newegg
Marketplacewhen we first started and frankly I would not have wasted so much time
pursuing the wrong contracts and people if I would have known how easy it is to get
in and succeed.”
be quiet!, Germany
explore more | newegg.com/sellers | newegg.global | newegg.com/sbn

12. Who We’re Looking for
• Industry-leadingonline retailers
• Traditional brick and mortar retailers
• Seasonal sellers
• Quality manufacturers and distributors with customer support capabilities
• Overseas businesses looking to introduce their products to new markets
• Apparel & Accessories
• Arts & Crafts
• Automotive & Industrial
• Baby
• Beauty
• Computer Hardware
• Consumer Electronics
• Drones
• Gaming & Peripherals
• Health & Wellness
• Home Automation
• Home Improvement, Industrial
• Home Living
• Jewelry
• Luggage & Bags
• Outdoor & Garden
• Pets
• Sporting Goods
• Toys, Games & Hobbies
• Virtual Reality
• Watches
explore more | newegg.com/sellers | newegg.global | newegg.com/sbn
Available Industries

13. International Sellers
Sell to the largest consumer markets in the world. Our InternationalSeller Program brings together thousands of businesses and millions of
products through an award-winning global platform to meet the needs of consumers from around the globe. We have a proven track record
in helping international sellers succeed by providing:
• Fast integration
• Fulfillmentservice
• Customer service
• Product merchandising
• Brand marketing
• Expert advice from a dedicatedteam of global account managers
Eliminatethe barriers of entry common to traditional trade to the U.S. and Cross-Border. You’ll minimizecosts and reduce risks typically
associated with Cross-Border selling. We’ll show you the shortcut to scaling your business globally.
explore more | newegg.com/sellers | newegg.global | newegg.com/sbn

14. Marketplace by
Platform
Newegg offers you access
to segmentedplatforms
and programs so you can
showcase your product
assortment to the right customers.
(B2B, USA)(B2C, Global) (B2C, Canada)
explore more | newegg.com/sellers | newegg.global | newegg.com/sbn
www.tthigo.com (B2C, China)

15. Great forsellersGreat forcustomers
Now, more people than ever will be able to buy
the products they need from our portfolio of 21
million products
Newegg is opening its doors to customers in
key parts of Asia Pacific, Europe, Latin
America and the Middle East: A truly global
expansion.
We will help sellers from across the
globe reach and sell to our massive
customer base
NowShippingto
50Countries

16. Sell Globally
Global listings are available to all marketplace sellers. Gain immediate access to customer base in multiple regions of choice through a single seller account. You can set
your qualifying product catalog to any specific regions you would like to service. Newegg’s rapid global expansion offers sellers an opportunity to sell to 50 countries.
Customizable international settings– set your qualifying product catalog to any specific region you would like to service.
Automated CustomsDuty and Tax calculation– Newegg calculates and charges customers during checkout, remits full amount back to seller
US Tax exemption – as a marketplace seller, Newegg is merchant of record which exempts you from having to charge and report sales tax
explore more | newegg.com/sellers | newegg.global | newegg.com/sbn

17. CanadaGrowth
2011 2012 2013 2014 2015 2016
GMV
Newegg.calaunched October, 2009
First warehouse opened in 2010
35% YOY growth for Newegg Canada in 2016
Marketplaceopened doors to sellers January 2014
Marketplacewith over 100% YOY growth in each of last 3 years

18. Why Canada?
35.1 million
$32.8 billion CAD $71,952 CAD
$43,146 CAD
80% lives within
100 miles
from US border 46% living in
metropolitan areas
Over 60%
buying globally
Lack of product selection
Competitive pricing

19. e-Commerce in China
is exploding
The largest e-commerce
market globally
Western companies must understand key success
factors to assert effectivego-to market strategy
and positioning in China
MOBILE IS A MUST
SOCIAL MEDIA IS CRITICAL
TO MARKETING
FRAGMENTED DIGITAL
MEDIA LANDSCAPE
VAST REACH

20. ttHigo,ttHG.com, was founded on a promise to our customers to deliver authentic branded products from around the world at
competitivepricing and first-to-marketavailability.
ttHigo app and website provides a localized shopping experience while offeringquality customer service and satisfaction
guarantee that is synonymous with the Newegg brand.
Targeting affluent Chinese customers with a taste for western brands and an affinity for a smart and digital lifestyle, ttHigo is the
latest trend in premium cross-border e-commerce!
Join the tt revolution today!
TTHG.COM

21. ttHigo,ttHG.com, is a premium shopping destination, with global
sourcing power to access millions of products ranging from all
categories includingsmart home, health and wellness, beauty and
fashion, and the latest and greatest tech and digital lifestyleproducts.
Targeting elite consumers in China, ttHigo delivers the security and
comfort of a localized shopping platform, while providing access to
authentic, branded products delivered through reliable, world-class
cross-border fulfillment.
ttHigo offers premium product selection and quality customer service to
deliver an unparalleledcross-border shopping experience for Chinese
online shoppers.
Shop Globally, Beyond Borders & Imagination
• 30 days satisfaction guarantee
• Access to authentic, branded products from around the world
• First to market availability on selective products
• Discover innovativeproducts unique to ttHigo
• Easy checkout, secure payment and local customer service

22. Mobile commerce is a must, online user base is vast
▪ China now has 731 million internet users, 95% with access to mobile device
▪ 53.2% of Chinese population is online
Not high compared to western countries, but for a population of 1.4 billion, it is more than 10 times that of
UK internet users (60 million), 3 times that of US
▪ 469 million mobile wallet users
▪ WeChat and social app dominance, 800 million active users, daily (WeChat alone)

23. TTHG.COM
PROGRAM OVERVIEW
Full Service Program Fee
Low commission per transaction 15%
Free Security Deposit
Free Monthly Service Fee
Free Payment Processing Fee
Free Marketing Fee
Free Local Return Service
Free Local Customer Service
• We qualify sellers based on knowing or learning about your business
plans and together gauging true business potential
• Once your application is approved, integrationonto our China
shopping App and responsive site takes only one single seller
account setup
• Existing sellers, you simply need to update your shipping information
and proceed to item price update and activation under your existing
seller account
• Newegg manages customer service and handles all returns on your
behalf, in Chinese

24. Universal expectations
Speedy, polite, positive resolutions
Personalized experience
Empathy

25. How xSellco localizes
your support
Speak every language with
auto-translate
Localize key details, like sizes,
currency, dates and times, etc.
Avoid spelling errors with snippets

26. THANK YOU!