For 2015 the CHI student design competition asked students to design a solution to improve people's lives through the integration of technology. Our team decided that the Catholic nuns of the city of Quebec were an appropriate choice because of their historical significance to the city and they are an aging demographic with very limited exposure to technology. This will help them return to the forefront of society by more efficiently connecting with people and better serving them.

1. Computer Human Interaction
CHI 2015 Crossing Seoul • Korea : ©Tempo

2. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 2
TEAM PROJECT
Vanessa BOIS
Roxanne GRANGER
Fannie MARLEAU
Genneviève BOUFFARD
Lydie VIEIRA DOS SANTOS

3. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 3
| CHI 2015 mission + constraints
Appropriating Technologies
for New Cultures
+
identifying a design problem that should be
clearly anchored in the Quebec reality.

4. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 4
| Design approach
Data compilationData collection
Ethnographic
approach
Design
problem
Design
opportunity
SolutionDifferent
methods
ObservationTarget Design

5. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 5
FIRST STEP
Target
Observation

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| Our target
Catholic nuns

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| Religious history in Quebec
1960
60 000
religious members
Today
14 000
religious members
>

8. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 8
| Design problem
...margin on technology

9. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 9
SECOND STEP
Target Data collection
Observation

10. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 10
| Three communities observed
Oblates de Béthanie Jésus-Marie Saint-Coeur de Marie

11. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 11
| Ethnographic approach
Church of the Oblates de Béthanie Hospital of Jésus-Marie Office of Saint-Coeur de Marie

12. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 12
THIRD STEP
Data collection
Observation Data compilation

13. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 13
| Four design methods used
Participant observation Cards sorting Interviews &
Questionnaires
Fives Whys Factors
(KUMAR 2013)

14. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 14
FOURTH STEP
Data compilation
Data collection Design

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| Brainstorming, Cultural models, Personas

16. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 16
| Affinity Diagram (AEIOU*)
*AEIOU (Activities Environment Interactions Objects Users), a model developped by R. Robinson, I. Prokopoff, J.Cain
and J.Pokorny, is an heuristic method to help interpret observations gathered by ethnographic practice in industry.

17. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 17
| Word cloud
Family Sisters
Community God
Mutual aid
Peace
Heath
Politic
Technology
Culture
Ecology
Music Religion
Poverty
Social
Money
Nature

18. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 18
| Personas
Active nuns Ill nuns

19. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 19
| Understanding to design for a real need
It was important to find a design opportunity
aligned with the values of nuns.
Stay close to the people Community is like a family Help each other

20. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 20
| Design opportunity
1. God
2. Human contact
3. Spiritual reading
5. Board games
6. Technology
4. Music
Piano
(Jésus-Marie)
Accordion
(Saint-Coeur de Marie)
Organ
(Oblates de Béthanie)
Music is an important element
in the three communities.

21. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 21
| Design opportunity
qÉãé ç
Strengthen the family spirit and moral support
between ill nuns and active nuns through music.
Music
Active
nuns
Ill
nuns

22. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 22
| Important facts noticed on ill nuns
We determined
four profiles.
Profil 1
Some can listen, move and talk.
Profil 3
Some can only listen and talk.
Profil 2
Some can only listen and move.
Profil 4
Some can only listen.

23. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 23
FOURTH STEP
Design
Data compilation

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| ©Tempo’s app

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| ©Tempo’s app
Easy to use: three modes can adapt to different profiles (> p.22).
Motion detector, Vocal recognition and Playlist

26. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 26
| ©Tempo’s app
Sensors
on devices
detect sounds
and movements

27. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 27
| ©Tempo’smodule
Bad posture Good posture
Adjustable
Free hand
Mobile

28. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 28
| ©Tempo’s interaction
In this situation, the
active nun activates
vocal recognition option
for this ill nun who can
only hear and talk.
When the ill and active
nuns make sounds,
Tempo©
detects them
then, plays harmonious
and peaceful music.
* ‘‘Gisèle, if we communicate, we receive love.’’
*

29. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 29
| Heart of our concept
Every human being is precious and no one should be excluded from
society. Whether we are young, old, healthy, ill, disabled, etc., it is
important to consider his neighbor. With ©Tempo, we aim to establish
communication, strengthen relationships, reduce awkwardness
between healthy and ill people. In addition, it is a great entertainement.
The power of music has not finished surprising us!

30. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 30
Icons by
Carin Marzaro
Dzermi Good
Iconsmind.com
Julien Deveaux
Rémy Médard
Richard Cordero
Stephen Plaster
Tobias Klepp
www.thenounproject.com
Design methods references
KUMAR, V. (2013). 101 Design Methods: A Structured Approach for Driving
Innovation in Your Organization. Hoboken (NJ), Wiley, 326 p.
HAYES, G. IDEO METHOD CARDS. [PDF], web document accessed at
http://www.gillianhayes.com/Inf231F12/wp-content/uploads/2012/10/IDEOMethodCards.pdf
MARTIN, B. & HANINGTON, B. (2012). Universal Methods of Design. Beverly (MA),
Rockport, 208 p.
ROBERGE, J. (2014). Activité Environnement Objet Utilisateur Temps (AEOUT).
Ergonomie de l’interface, Maîtrise en design d’interaction, Université Laval, 35 p.
For more information: http://help.ethnohub.com/guide/aeiou-framework

31. © 2016. L. Vieira Dos Santos | MDI | School of design, Laval U. | 31© 2016. L. Vieira Dos Santos | 31
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Lydie Vieira Dos Santos
UX/UI designer
lydie.vieira.dossantos@gmail.com