1. LYDIA ROLDAN
5409 Clark Avenue Apt.2
Cleveland, Ohio 44102
(216) 256-3822
lydia_roldan09@yahoo.com
Career Objective: To obtain employment within your company where my education, excellent
communication skills, customer service skills and social service experience can be utilized.
Education: Cleveland State University Cleveland, Ohio
Bachelor of Arts in Psychology Graduation Date: December 2013
Relevant Educational Courses: Child Development Adolescent Psychology
Abnormal Psychology Motivational Psychology
Social Psychology Life Span Development
Work Experience: Social Services Skills
 Scheduling, communicating organization/programmatic change(s)
 Ensuring productivity and client clinical records are up to standards
 Practices models, including Housing First, Motivational Interviewing, Stages of
Change/ Treatment, Critical Time Intervention, and Integrated Care
 Engages formally homeless disabled individuals living at Permanent Supportive
Housing by providing an integrated service delivery model
 Responsible for the implementation of the Permanent Supportive Housing
Program in accordance with HUD guidelines for homeless disabled individuals
Customer Service:
 Provided over 5 years of extensive customer service to promote pleasurable and
repeat business
 Utilized great organizational skills to resolve conflict issue and winning customer
loyalty
 Maintained a clean and organized work environment
Leadership/Management
 Hired, trained, and supervised 10-20 employees in various areas
 Directed and Lead projects (independently and as a group)
 Directed layout designs for the company
 Opened and Closed company
Work History: Frontline Services Cleveland, Ohio 2015 - Present
Table 45 Cleveland, Ohio 2012 - Present
CSU Bookstore Cleveland, Ohio 2010 - 2013
Kmart Cleveland, Ohio 2007 - 2010
Computer Skills: PowerPoint, Microsoft Office, Excel, Open Table, Evolv Medical Records
Reference available upon requested