7. So, who are these
N.E.R.D. and C.A.T.
and
why are they so special?
8. N.E.R.D. are the four elements that
make client happy and they are:
9. • Understand client’s NEED
• Reduce ERROR by consultant
• Provide RELEVENT level of details
• Contribute DESIRE customer experience
References:
• PSMJ BootCamp manual, Managing Quality & Risk Chapter
• Whose Definition of Quality?
• Most Common Quality Problems Cited by Unhappy Clients
• Quality Expectation Alignment
10. C.A.T. are the three elements that
every successful project requires and
they are:
11. • Understand team member’s CAPABILITY
• Ensure AVALIABILITY of team members
• Maintain TEAM ORIENTED environment
References:
• PSMJ BootCamp manual, Leading the Project Team Chapter
• Ensure Key Staffs Are Available at Critical Points
• EffectiveTeams
12. In order to save the
World of Projects ,
project team needs to maintain both
N.E.R.D. and C.A.T.’s elements
to ensure
client and project team’s happiness.