1. Name Luigi Aragno Nationality Italy
Web Link http://www.linkedin.com/in/aragno Birthday June 29, 1963
Current Position Regional Director, Quality and Inspection Services Mobile No. +86 - 13916714993
Current Company TUV Rheinland (Shanghai) Co., Ltd. E-Mail luigi@aragno.it
Address Shanghai TUV Rheinland Building, No.177, Lane 777,
West Guangzhong Road, Zhabei District,
Shanghai, 200072, P.R.China
Languages - Italian (Mother Language)
- English (Advanced Written/Spoken)
- French (Medium Written/Spoken)
- Chinese (Basic Spoken)
- Spanish (Poor Spoken)
Professional Training
University, polytechnic, ... Qualification(s) obtained
Name Place Subject Title Year
College Institute
S. Teresa D’Avila
Torino (Italy) Commerce and
Management
Perito Aziendale e
Corrisp. Lingue Estere
1978 - 1983
Jeff Monk Training Taipei (Taiwan) ISO 9000 Auditor/Lead
Auditor Course
ISO 9001 Auditor 2000
HART - Security Maritime
Services
Shenzhen (China) C-TPAT 3
rd
Party
Validation Course
C-TPAT 3
rd
party validator 2007
BRC - British Retail
Consortium
Shenzhen (China) BRC Consumer Products
Auditor/Lead Auditor
Course
BRC Lead Auditor
for Retail certification
2007

2. Professional Experience
Period 09/2013 ~ NOW
Company TUV Rheinland (Shanghai) Co., Ltd.
Location Shanghai, P.R.China
No. of Employees >500
Position Key Account Manager Dept: Retail - Greater China Inspection Services
Description General
• Local responsibility for major Key Accounts (French and Italian retailers).
• Develop specific local account strategy (incl. forecast, target settings) and action plan for
increasing sales in collaboration with the GKAM.
• Develop and expand account relationship.
• Technical guidance of local Key Account Team.
• Supervision of processes regarding the respective key account.
• Record and document Key Account related information (e.g. highlights & lowlights, Key
Account’s buyers, revenue, order incoming/sales by month/quarter/year, project status) .
• Conduct research of Customer‘s satisfaction (e.g. client survey) in close collaboration with the
Global Offcies.
• Responsibility on optimization of services and processes taking customer‘s requirements into
consideration (incl. cross-selling activities).
• Ensure documentation and follow up of the implementation of Key Account business
processes such as project flow, sample arrangement.
Technical Support to Inspection Services
• Preparation of Inspection/audit checklists based on customer’s requirements
• Preparation of inspection reports and inspection requirements (in case no customer’s
requirements are provided)
• Research and consulting for solutions to corrective actions and corrections to be implemented
by the factories and manufacturers based on the deviations found during audits/inspections
(when requested by the clients for 2nd party audits)
• ISO 9000 3rd party audits.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Social
Standards (SA8000, OSHAS, BSCI) and Quality Standards (in accordance to ISO 9000) based
on checklists I developped.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Security
Standards (HART, C TPAT)
• Evaluation and audits of risk analisys systems implemented by manufacturers and suppliers of
large retail orgaizations (BRC)
• Qualification Matrix preparation, review and maintenance
• Target Setting: decision on what targets need to be reached in consultation with supervisor
• Approval of the Procedures and Instructions for the QS.
• Internal audits of all locations for compliance with ISO 17020
Quality System and Tools
• Development of QC/QA tools
• Development and preparation of Procedures and Instructions for the QS.
• Approval of the Procedures and Instructions for the QS prepared by the Project Managers
• Review and distribution of the Procedures and Instructions for the QS.
• Preparation of detailed checklists and procedures for the execution of 2nd party audits
(SA8000, BSCI, OSHAS, ISO 9000, etc.) for large retail chains
Product Development
• Development of new and the improvement of existing services based on customer and internal
needs
• Development and Preparation of new services and certification schemes for 2nd party audits

3. Period 03/2013 ~ NOW
Company smARtMAKER - by 23 TRADING LIMITED
Website http://smartmaker.com/en/
Location Hong Kong Island, Hong Kong
No. of Employees 10-20
Position COO / Partner Field Electronic Components & Arduino Systems
Description Working in cooperation with the CEO in leading the company operations.
The COO main responsibilities are:
• Directs internal operations to achieve budgeted results and other financial criteria, and to
preserve the capital funds invested in the enterprise.
• Develops, establishes and directs the execution of operating policies consistent with the
company’s broad policies and objectives and insures their adequate execution. Appraises
and evaluates the results of overall operations regularly and systematically, and reports
these results to the CEO
• Directs the development and installation of procedures and controls, to promote
communication and adequate information flow, and thereby solidify management control
and direction of the enterprise.
• Working in partnership with the management team and board of directors in the
development and preparation of short-term and long-range strategic business plans and
budgets based upon broad organization goals and objectives and implement new
processes and approaches to achieve them.
• Lead the performance management process that measures and evaluates progress
against goals.
• Oversee all administrative functions, ensuring smooth daily operations.
• Develops and maintains a sound plan of organization. Establishes policies to insure
adequate management development and to provide for capable management succession
for those functions/business units falling under his/her responsibility
• Oversee risk management and legal activities: client contracts, partnership
agreements, leases, and other legal documents.
• Directs the development and establishment of adequate and equitable personnel policies
throughout the organization, including compensation policies and employee benefit plans.
Insures that the interests and welfare of employees as individuals are preserved and
protected
• Joint review and approval in partnership with the management team and board of
directors of financial and business planning activities, including:
- Financial plans
- Business policies and accounting practices
- Review and analyze financial reports
- Organizational budgeting processes
• Manage and oversee the human resource function, including:
- Recruitment, hiring and compensation
- Benefits administration and oversight
- Professional training and development, including new employee orientation
- Retention strategies

4. Period 01/2010 ~ 09/2013
Company TUV Rheinland (Shanghai) Co., Ltd.
Location Shanghai, P.R.China
No. of Employees >500
Position Technical Manager for GC Area Dept: Retail - Greater China Inspection Services
Description General
• Technical Director for the Greater China region (P.R.China, Hong Kong, Taiwan) and Regional
Director of competence center for Asia, with a team of Managers, Project Managers, Quality
Engineers and Auditors under my management (more than 200 people).
• Regular meetings for exchanging experience with personnel from all Asia offices to improve
our service
• Being able to implement corrective action(s) on the deviation(s) found by the manager,
supervisor and/or PM on their daily performance.
• Handling of work according to the quality assurance guidelines and the instructions of the
Asian upper management
• Technical Review of Inspection and audit Reports prepared by the QC engineers and auditors,
and make final judgment on the result based on the inspector’s/auditor’s findings and
customer’s requirements
• Preparation of Inspection/audit checklists based on customer’s requirements
• Preparation of inspection reports and inspection requirements (in case no customer’s
requirements are provided)
• Support and deputize the GM when needed to fulfill their responsibilities
• Research and consulting for solutions to corrective actions and corrections to be implemented
by the factories and manufacturers based on the deviations found during audits/inspections
(when requested by the clients for 2nd party audits)
• ISO 9000 3rd party audits.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Social
Standards (SA8000, OSHAS, BSCI) and Quality Standards (in accordance to ISO 9000) based
on checklists I developped.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Security
Standards (HART, C TPAT)
• Evaluation and audits of risk analisys systems implemented by manufacturers and suppliers of
large retail orgaizations (BRC)
• Submission to the certification bodies of the reports of auditors/inspectors and the relevant
documentation after my technical review
• Factory Inspection for safety certification (GS mark, TUVdotCOM, other safety/quality mark)
• Qualification Matrix preparation, review and maintenance
• Definition and preparation of minimum requirements for the inspectors/auditors qualifications
• Collection, review, evaluation and approval of inspectors/auditors qualification.
• Target Setting: decision on what targets need to be reached in consultation with supervisor
• Planning: decision on how the targets are to be reached
• Organization / Implementation: execute the plan by including among others
- deciding on staffing and their responsibilities
- ensuring staff motivation and supporting staff in the execution of the plan
- deciding on pricing
- handing of customer complaints and taking care of escalation management
• Controlling / Monitoring: checking of the progress against the plan / set targets and modify
action plan if needed.
• Approval of the Procedures and Instructions for the QS.
• Internal audits of all locations for compliance with ISO 17020
Quality System and Tools
• Development of QC/QA tools
• Development and preparation of Procedures and Instructions for the QS.
• Approval of the Procedures and Instructions for the QS prepared by the Project Managers
• Review and distribution of the Procedures and Instructions for the QS.
• Preparation of detailed checklists and procedures for the execution of 2nd party audits
(SA8000, BSCI, OSHAS, ISO 9000, etc.) for large retail chains
Product Development
• Development of new and the improvement of existing services based on customer and internal
needs
• Development and Preparation of new services and certification schemes for 2nd party audits
Technical Supervision
• Technical Supervision of Inspection Service Personnel
• Development and execution where possible of training for staff according to needs
• Implement procedures and control mechanism to avoid customer complaints
• Technical Contract Check (TM + ICM)
• Solve technical problems on time

5. Period 7/2006 ~ 12/2009
Company TUV Rheinland (Shanghai) Co., Ltd.
Location Shanghai, P.R.China
No. of Employees >500
Position Manager for Greater China
(PRC,HK,TW)
Dept: QC/QA
Description TÜV Rheinland is German Certification company. The TÜV Rheinland is a leading provider of
technical services worldwide.
The following were my responsibilities
General
• Manager for P.R. China and support for Asia, with a team of Quality Engineers, Auditors and
Project Managers under my management (35 people).
• Exchanging experience with other QC personnel and System Certification dept. to improve our
service
• Being able to implement corrective action(s) on the deviation(s) found by the supervisor and/or
PM on their daily performance.
• Handling of work according to the quality assurance guidelines and the instructions of the
upper management
• Technical Review of Inspection and audit Reports prepared by the QC engineers and auditors,
and make final judgment on the result based on the inspector’s/auditor’s findings and
customer’s requirements
• Preparation of Inspection/audit checklists based on customer’s requirements
• Preparation of inspection/audit reports and inspection/audit requirements (in case no
customer’s requirements are provided)
• Support and deputize the Department Director when needed to fulfill their responsibilities
• Research and consulting for solutions to corrective actions and corrections to be implemented
by the factories and manufacturers based on the deviations found during audits/inspections
(when requested by the clients for 2nd party audits)
• ISO 9000 3rd party audits.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Social
Standards (SA8000, OSHAS, BSCI) and Quality Standards (in accordance to ISO 9000) based
on checklists I developped.
• 2nd party Audits conducted at manufacturing sites to verify their conformity with Security
Standards (HART, C TPAT)
• Evaluation and audits of risk analisys systems implemented by manufacturers and suppliers of
large retail orgaizations (BRC)
• Submission to the certification bodies of the reports of auditors/inspectors and the relevant
documentation
Quality System and Tools
• Development of QC/QA tools
• Development and preparation of Procedures and Instructions for the QS.
• Review and distribution of the Procedures and Instructions for the QS.
• Preparation of detailed checklists and procedures for the execution of 2nd party audits
(SA8000, BSCI, OSHAS, ISO 9000, etc.) for large retail chains
Product Development
• Development of new and the improvement of existing services based on customer and internal
needs
Technical Supervision
• Technical Supervision of Inspection Service Personnel
• Development and execution where possible of training for staff according to needs
• Implement procedures and control mechanism to avoid customer complaints
• Solve technical problems on time

6. Period 8/1994 ~ 6/2006
Company TÜV Rheinland Taiwan Ltd.
Location Taipei, Taiwan
No. of Employees >400
Position Supervisor Dept: Product Control Group
Description TÜV Rheinland is German Certification company. The TÜV Rheinland is a leading provider of
technical services worldwide.
The following were my responsibilities
General
• Supervisor for Taiwan and support for China, with a team of 2 Quality Engineers, 2 Auditors
and supporting office personnel under my lead (6 people).
• Exchanging experience with other QC personnel and System Certification dept. to improve our
service
• Being able to implement corrective action(s) on the deviation(s) found by my subordinates on
their daily performance.
• Handling of work according to the quality assurance guidelines and the instructions of the
department manager
• Technical Review of Inspection and audit Reports prepared by the QC engineers and auditors,
and make final judgment on the result based on the inspector’s/auditor’s findings and
customer’s requirements
• Preparation of Inspection/audit checklists based on customer’s requirements
• Preparation of inspection/audit reports based on client’s requirements
• Research and consulting for solutions to corrective actions and corrections to be implemented
by the factories and manufacturers based on the deviations found during audits/inspections
(when requested by the clients for 2nd party audits)
• ISO 9000 3rd party audits.
• Submission to the certification bodies of the reports of auditors/inspectors and the relevant
documentation
Quality System and Tools
• Development and preparation of Procedures and Instructions for the QS.
• Review and distribution of the Procedures and Instructions for the QS.
• Preparation of detailed checklists and procedures for the execution of 2nd party audits (ISO
9000) for overseas importers.
Product Development
• Development of new and the improvement of existing services based on customer and internal
needs
Technical Supervision
• Supervision of Inspection Service Personnel
• Development and execution where possible of training for staff according to needs
• Implement procedures and control mechanism to avoid customer complaints
• Solve technical problems on time

7. Period 1989 ~ 1990
Company Rekordata S.r.l. (for Registri Buffetti Torino)
Industry Computer Sales and Distribution for retail and office (Hardware and Software)
Locatio Torino - Italy
No. of Employees 15
Position Technical Manager Dept: Technical Assistance & Maintenance
Description Registri Buffetti is a large retailers of stationeries and IT systems for the commercial offices with
over 600 stores all over Italy.
The following were my responsibilities:
• Technical maintenance for computer systems sold by the company. Responsible for North-
West area of Italy (Piedmont, Valle d’Aosta, Liguria)
• Assembling of computer systems based on client’s order
• Installation of IT networks and infrastructures to commercial offices and stored
• Technical maintenance of IT networks and infrastructures installed by the company
• Installation and maintenance of Software systems sold by the company.
• Evaluation of new hardware and software purchased by the company
Period 2/1990 ~ 7/1994
Company Jumbo Computer / Rekordata S.r.l.
Location Denmark / Taipei, Taiwan
No. of Employees 30
Position Technical Manager for Taiwan Dept: Import and Purchasing Dept.
Description Jumbo Computer is a computer system importer based in Denmark that distributes all over
Europe.
The following were my responsibilities
• Sourcing and evaluation of new electronic products
• Development and research of new testing procedures and methods for evaluation of new
products
• Development of audit processes and methods for evaluation of manufacturers’ management
and production processes.
• Audits conducted to new suppliers sites to evaluate their system and manufacturing processes
• Evaluation of new suppliers based on the result of the audits.
• Training of new personnel in inspection and auditing at manufacturing sites
• Handling of work according to the quality assurance guidelines and the instructions of the head
office in Denmark.
• Technical Review of product specifications and comparison with the market needs.
• Market research for trends on new products
• Follow-up of costs and price trends on the market for new and old products purchased by the
company.
• Contacts with new client’s overseas and report to the head office in Denmark
• Sourcing of products based on requests from clients and/or head office
Period 1986 ~ 1988
Company RM Computers Torino
Industry Computer Sales and Distribution for retail and office (Hardware and Software)
Location Torino - Italy
No. of Employees 8
Position Technical Manager Dept: Technical Assistance & Maintenance
Description • Technical maintenance for computer systems sold by the company
• Assembling of computer systems based on client’s order
• Installation of IT networks and infrastructures to commercial offices (Microtecnica, FATA)
• Technical maintenance of IT networks and infrastructures installed by the company
• Installation and maintenance of Software systems sold by the company.
• Evaluation of new hardware and software purchased by the company