Dementia: Quality of Care 2016

1. Communication skills for compassionate communities
and therapeutic relationships.
A person-centred validation process
iCARER™

2. Crucial moment for James and Millie.
📽 Film: Millie and James (pre-iCARER)
Crucial moments in communication happen when the
well-being of everyone is under threat.
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3. 4 Principle Messages underpinning iCARER therapeutic interaction
1.The person can’t help what is happening to them. They are going through a
trauma and are desperately trying to make sense of it all (Miesen, 2004).
2.It is the sense of being understood that is therapeutic; not the content of what
is understood (Carl Rogers, 1995).
3.Individuals experiencing dementia have a unique language. The
responsibility for learning this language is with the person without dementia
(Pitkin, 2016).
4.A person with dementia needs familiarity to feel in control and stay included.
What they need most is empathy.
iCARER - 4 Principle Messages

4. i - the empathetic helper, me, you, professional helpers, family carers,
supermarket checkout person, post office clerk, paramedics, local cafe.
Centre, Associate, Repeat, Explore, Restore
A person-centred validation process
Compassionate communities and therapeutic relationships
iCARER™
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5. James and Millie - A relationship restored.
📽 Film: Millie and James (post-iCARER)
Creating compassionate communities and caring
organisations by the way we communicate.
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6. The iCARER programme facilitates the creation of
compassionate communities and caring organisations by
the way we communicate.
iCARER™
A 3-day coaching programme: Validating Me:Skills for
Therapeutic Interaction (practitioners)
London and West Midlands.
iCARER Programme 60-70min.
iCARER Champion Workshops; and deliver the iCARER
60-70min programme within your organisation.
www.dementiasense.org
Book by calling julia@dementiasense.org