Achieve higher employee engagement through Social Media engagement and NLP mindset coaching.

1. digital communication
consultants

2. Presenting
LucVan HochtWilliam Hamson-Wong

3. 1. Proven strategies
2. Powerful mindset changing
techniques
3. Social media team engagement

4. Recruitment, selection, on-boarding
Retention and engagement
Develop
Transition
employee
lifecycle

6. All about the money?

7. Case: Notus Co., Ltd.

8. Case: Notus Co., Ltd.
1,300 employees
24% employee turnover :
312 people to be newly recruited
1,560 new candidates to see
… annually
Thailand Statistical data resources:Thailand Employment Turnover White Paper,
Boondarig Ronra and Assoc. Prof. Manat Chaisawat, Towers Watson , K. SompornThapanachai,
and HG employment data statistics.

9. A costly matter
Employee average monthly salary: 26,000
New recruitment Costs:
40,560,000.00 THB / year
Thailand Statistical data resources:Thailand Employment Turnover White Paper,
Boondarig Ronra and Assoc. Prof. Manat Chaisawat, Towers Watson , K. SompornThapanachai,
and HG employment data statistics.

10. 20% optimization
reduce new hires from 24% to 19%
8,112,000.00THB
annual budget savings

11. 20% optimization How?

12. Change management
Proven Strategies + NLP + Social Media

13. The build strategy
COACH Mindset Workshops q
FIND KEY PEOPLE The team heroes w
ENGAGE Chat and share secured groups e

14. NLP:Peak Performance and
Motivation

15. Peak Performance and Motivation

16. Social Media:
Continuous
group engagement
and Team motivation
Powered by
“FirstFirstFirstFirst HHHHeroeseroeseroeseroes
Example: KPMG care teamExample: KPMG care teamExample: KPMG care teamExample: KPMG care team

17. Social Behavior
Employees leave:
o job
o company
o boss

18. Social Behavior
Employees have strong engagement with:
mission
community tribe
leader

19. Examples
Social Sharing

20. Examples
Social Sharing

22. KPI and Measurements
Empathy and communication techniques assessment
Employee engagement and job satisfaction
Employee retention statistics
Customer service satisfaction
Customer service feedback
New sales results
Up-sales results

23. The build strategy
COACH Mindset Workshops q
FIND KEY PEOPLE The team heroes w
ENGAGE Chat and share
secured groups e

24. Thank You!
luc@divinedcc.com
www.divinedcc.com