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OTIS - Our Journey to Passwordless: Secure Authn & Frictionless User Experience.pptx
1.
© 2022 OTIS
ELEVATOR COMPANY. Our Journey to Passwordless: Secure Authentication & Frictionless User Experience Darrell Hawkins Cybersecurity Chief Technology Officer
2.
© 2022 OTIS
ELEVATOR COMPANY. © 2022 OTIS ELEVATOR COMPANY.
3.
© 2022 OTIS
ELEVATOR COMPANY. Today’s Agenda… • Key initiatives • Our migration to passwordless MFA • Learnings & Tips • Results © 2022 OTIS ELEVATOR COMPANY.
4.
© 2022 OTIS
ELEVATOR COMPANY. Key Initiatives • Digital Transformation • Seamless Onboarding • “Access for All” • Forward Compatibility © 2022 OTIS ELEVATOR COMPANY.
5.
© 2022 OTIS
ELEVATOR COMPANY. OTIS PROPRIETARY AND CONFIDENTIAL. 5 The Challenges Drove The Journey A. Indirect worker onboarding required physically being in a local office B. Direct workers could only get into the HR tools with a local login which was frequently forgotten C. Security push to replace the logon on laptops/workstations with Passwordless authentication
6.
© 2022 OTIS
ELEVATOR COMPANY. A: The Onboarding challenge Infrastructure was stood up for basic Passwordless Authentication Pandemic greatly increased the volume of people needing access before VPN was established The HelpDesk needed to generate the magic link for the new-hire so they could VPN into the Network The tool didn’t yet have a role to generate one, so we integrated our IGA solution with the Passwordless solution using the API provided This enables us to provision that admin level to the HelpDesk and the direct supervisor Onboarding & connection went from 3 days to 30 minutes
7.
© 2022 OTIS
ELEVATOR COMPANY. B: Direct worker challenge HR Platform could only talk to 1 Identity Provider. We had 4 Azure tenants to feed into it Using our IGA and IDP solutions to round out the architecture we merged the information and tied it to our Passwordless solution Each country had different “Why’s” to encourage registration and usage Partnered with the Business and HR to provide successful support with a small team Provided access for all to the HR platform and the desktop using their phone to authenticate. No password needed Created synthetic identities for those without e-mail addresses
8.
© 2022 OTIS
ELEVATOR COMPANY. C: Security Roadmap Transition to new internal Certificate Authority 4-6 months Once certificates are pushed to all machines the MFA integration begins Passwordless Authentication to workstations complete Continue integration of applications to SSO so complete passwordless is achieved
9.
© 2022 OTIS
ELEVATOR COMPANY. Overcoming Initial Resistance © 2022OTIS ELEVATOR COMPANY. “I do not want to have yet another authentication mechanism that I have to manage/use” “I love that I can log in from my work or personal device without having to remember a password. I only need my face or my thumb print, it’s so easy!” - Sr. Director HR Operations “I do not always have cell access / I do not want to use my phone” Answer: FIDO2 keys come in many different forms, some do not require a cell phone. Offline access is also available - Identity Team “This sounds like there is going to be a big, time- consuming thing. I have a day job!” “I’m so embarrassed that I waited so long to register, it was quicker than brushing my teeth.” - Branch Manager “I do not like my personal data and biometrics floating out there” Answer: The only information about you stays on the secure enclave of your phone - Identity Team
10.
© 2022 OTIS
ELEVATOR COMPANY. Addressing Cultural Barriers and other issues © 2022 OTIS ELEVATOR COMPANY.
11.
© 2022 OTIS
ELEVATOR COMPANY. © 2022 OTIS ELEVATOR COMPANY. Transformed onboarding & password reset process Streamlined how employees interact with services Thoroughly addressed geo and cultural requirements Next level security assurance combined with excellent UX Benefits
12.
© 2022 OTIS
ELEVATOR COMPANY. Results Rapid Onboarding Passwordless Access Uncompromising Security Strategy © 2022 OTIS ELEVATOR COMPANY.
13.
© 2022 OTIS
ELEVATOR COMPANY. 13
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