1. LOLITHA ROWTON
LolithaRowton@gmail.com
312-731-1637
OBJECTIVE: To provide exceptional Information Systems, Technology, Help Desk and Service Desk support and
training with software, applications and hardware including but not limited to desktops, laptops, mobile devices and
other peripherals.
IT Support Chicago, IL
IT Support Services 02/2014 – 02/2015
 Katten Muchin Rosenman LLP: Provided telephone, email, and remote desktop support to local and international
end users. Provided first level troubleshooting and resolution of applications, hardware/software, operating
systems and networking issues in collaboration with Service Now. Involved in special projects on an as needed
basis. Microsoft Office 2010 and Windows 7, Dell hardware environment.
 Heartland School Solutions/Chicago Public Schools: Installations, configurations and training to the Service
Dining Room Managers and service dining room personnel on point of sale register system.
 BMO Harris Bank: Provided field technician support services of Dell laptop imaging and rebuilds, end user data
migrations and end user refresh training of Microsoft office suites 2003 and 2010.
 University of Chicago School of Medicine: End user data migration, imaging and desk side support on Microsoft
office suites 2003, 2007 and 2010 during migration from 2003 to 2007 and 2010. Dell laptop and Macbook build-
outs and reimaging.
Bates Carey Nicolaides LLP Chicago, IL
IT Support Analyst 08/2012 – 01/2014
Provided support services for the Information Systems and Technology Department of a mid-sized law firm. Support
of the IT Support Helpdesk in addition to:
 Provided both remote telephone and desk side end user support; resolving software and hardware technical
issues during software migrations of Microsoft Office Suites, Microsoft Exchange and Interwoven Filesite
 Provided support and training on Microsoft Office applications of 2003, 2007 2010 and Office 365, usage of
tablets, Ipads, laptops, desktops and Apple devices.
 Administered Active Directory users, objects, containers and group policy In Microsoft XP, 2003 and 2007.
 Setup and configure IT/AV equipment as requested for presentations, meetings and events.
 Build out IT equipment with an understanding of virtual and imaging software (VSphere, VMFushion,
VMWorkstation, Ghost).
Ungaretti & Harris LLP Chicago, IL
Network Manager 05/1995 - 09/2011
Maintained all network, telecom and networking functionality. Assisted in the ongoing design, implementation,
usability, and training of various operating systems, hardware and software applications, including but not limited to
Microsoft Office and Windows suites (NT, XP, 2003, 2007, 2010 and Office 365), iManage, Filesite) Cost Recovery
(Equitrac, eCopy, Print Recovery).
 Administered Active Directory users, objects, containers and group policy
 Provided technical procedural documentation for end users as well as create/document best practices,
procedures and processes for the IT Department
 Maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing
hardware and software.
 Administration and internal support of the Firm’s PCs, printers, servers, and related equipment. Tasks include
end user support, hardware and license tracking.
D’Ancona & Pflaum Chicago, IL
Lead Word Processing Operator / Coordinator 08/1989 - 05/1995
Assisted in the implementation of networking the firm with Windows 3.1, WordPerfect 6.0 and Word 6.0. Provided all
software training to support staff (i.e. secretaries, word processors and attorneys).
Alexander & Alexander, Inc. Chicago, IL
Assistant Word Processing Supervisor 04/1986 - 08/1989
Assisted in the setup and administration of the Novell Network System utilizing WordPerfect 5.0, App-Pac Agency
Manager, Telexes and Office Manager. Maintained databases for Accord Applications and Certificates of Insurance.
Winston & Strawn Chicago, IL
Information Systems Operator 08/1985 - 08/1987
Modified extremely heavy revisions of documents on the IBM 5520. Converted documents using OCR to word
processor. Maintained all documents on IBM 5520 via a standardized filing system.
EDUCATIONAL BACKGROUND
South Suburban College ~ Associates Degree, Information Systems and Technology, May 1990
South Suburban College Certificate Certified Nurse Assistant, August 1984