Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
housing
1. Great practices to build great
relationships
Logan McDonnell
Marin County Project Director
Editor's Notes
*Can’t promise
they won’t have guests
They won’t argue w/ tenants
They won’t be disruptive
They won’t destroy the unit
You CAN promise
That you’ll check in & do random “pop ups”
That you’ll coach and mentor the TM
That you’ll be available whenever the PM needs you
That you’ll be looking out for the PMs best interest
Are you cold calling or setting up a time to see a unit? Bringing snacks, inviting out to coffee, stopping by, etc
Subsidy, section-8, client, homeless, case manager,
Attacking the reservations – Bed bugs? Heavy foot traffic? House guests? What role will the case manager play? Lease violations? How do you manage potential conflicts? Evictions?
What you CANT promise
*They wont have guests over
*They wont argue w/ tenants
*They wont be disruptive
*They wont destroy the unity
You CAN promise
*You’ll do check-ins/pop ups
*You’ll coach/mentor the TM
*You’ll always be available to the PM & transparent
*You’ll look out for the PM’s best interest
Persuasion -
“Soft no’s vs Hard no’s” (knowing when to pull back or go harder), using people’s names, asking good question’s, acknowledging point’s of view and concerns, active listening, knowing your audience, omitting the use of “qualifying” or “tentative” mousy language. Paint a picture – what would it be like if they worked with you? Positive body language, form a connection
What if they don’t have any openings? – plant the seed
