Customer success story: Massachusetts-based design and manufacturing lab keeps global customers supported thanks to LogMeIn Pro.

1. 0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
LogMeIn Pro
Pro keeps customers
supported all across the world
for Broomfield Labs

2. Massachusetts-
based design and
manufacturing lab
keeps global
customers
supported thanks
to
LogMeIn Pro
LogMeIn Pro translates into
lower travel costs and a more
productive use of our time.
Pro is remarkably reliable and
easy to use. We’ve truly
benefited from using it.
Tim Marston
Electrical Design and Service
Broomfield Laboratories
“

3. 2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Challenge
Dispersed
Customers
Across 6 continents for
a broad range of
industrial applications
Trouble-
shooting
How to solve
issues quickly
Cost-
management
Lengthy and costly
onsite visits

4. 3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
• Pro is used for customer
support with their clients
located all over the world
• Increased ability to
support non-English
speaking customers
Instant Customer Support
• Remote Control and File
Transfer are used to
update machinery
software automatically
and troubleshoot issues
quickly
Automated Updates
• Pro enables employees to
work from home for
medical or weather-
related reasons
Employee Flexibility
The Solution

5. Results:
A Customer-
Centric, Flexible
Workplace
Faster
Support
Instant Access
For
Employees
Increased
Customer
Satisfaction
Streamlined
Updates for
Customers

6. 5© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
Results:
5 years
Enabling customer
support for Broomfield
Laboratories
6Continents
effectively
supported
0Onsite visits required
for simple updates

7. FOR MORE INFORMATION VISIT:
WWW.LOGMEIN.COM