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0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
LogMeIn Central
Eases Control and
Customer Support for
Autom...
Automated retail
vendor improves
customer support
and control
thanks to
LogMeIn Central
“Managing over 1,500 kiosks
was be...
2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Challenge
Connectivity
With each machine
stand-alone and...
3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
The Solution
ZoomSystems deploys LogMeIn across all of their...
4© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY
4Global
regions
supported
Results
1,500kiosks supported and
...
Results:
Consistency,
quality and an
improved
customer
experience
Seamless
Global Support:
US, Canada,
Europe &
Japan
Auto...
FOR MORE INFORMATION VISIT:
WWW.LOGMEIN.COM
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[CASE STUDY] LOGMEIN CENTRAL EASES CONTROL AND CUSTOMER SUPPORT FOR AUTOMATED RETAIL VENDOR

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“Managing over 1,500 kiosks was becoming unwieldy and overwhelming. We needed a tool to provide visibility, troubleshoot customer issues, and provide security and control. Streamlining our processes was our driver for LogMeIn; I can’t imagine life without it.” -- Christopher Chambers, Network Operations Manager, ZoomSystems

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[CASE STUDY] LOGMEIN CENTRAL EASES CONTROL AND CUSTOMER SUPPORT FOR AUTOMATED RETAIL VENDOR

  1. 1. 0© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY LogMeIn Central Eases Control and Customer Support for Automated Retail Vendor
  2. 2. Automated retail vendor improves customer support and control thanks to LogMeIn Central “Managing over 1,500 kiosks was becoming unwieldy and overwhelming. We needed a tool to provide visibility, troubleshoot customer issues, and provide security and control. Streamlining our processes was our driver for LogMeIn, I can’t imagine life without it.” Christopher Chambers Network Operations Manager ZoomSystems “
  3. 3. 2© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Challenge Connectivity With each machine stand-alone and not connected to a central server that controls the system and software Customer Support Visibility to troubleshoot issues and aid in the purchase process Control Automating updates, performing routine maintenance, and controlling user access
  4. 4. 3© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY The Solution ZoomSystems deploys LogMeIn across all of their kiosks Reliable support With for deep customer visibility Instant Access With consistent connectivity and support Control Automatic updates, maintenance and user controls Advanced Central features including: • One2Many (Automated Task Management) to push updates • User Management to limit access and control • Windows Updates and Anti-Virus Management to aid in PCI compliance • Reporting to verify and install software and hardware.
  5. 5. 4© 2015, LogMeIn, Inc. | CONFIDENTIAL – FOR INTERNAL USE ONLY 4Global regions supported Results 1,500kiosks supported and controlled with ease Improved customer experience and support for key customers
  6. 6. Results: Consistency, quality and an improved customer experience Seamless Global Support: US, Canada, Europe & Japan Automated Management Fewer onsite visits Security & Control
  7. 7. FOR MORE INFORMATION VISIT: WWW.LOGMEIN.COM

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