Melinda spent significant time each week managing accounts receivable and contacting patients with past due bills at her dental practice, which she disliked. After implementing CareCap, an innovative payment management system, Melinda no longer had to spend time on past due accounts or collections, saving her around 10 hours per week. This allowed Melinda to focus more on serving patients and enjoying her job. CareCap helped reduce tedious accounting tasks so Melinda could spend more time on important tasks.

1. CASE STUDy
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Melinda is the office manager at a dental practice in Kirkland, Washington. Every week, she spent a
significant amount of time managing accounts receivable—preparing, sending and coordinating bills with
patients. One of Melinda’s most unpleasant tasks was to contact patients whose accounts were past due.
The hardest part of all was calling patients who weren’t able to pay their bill. Wonderful with patients,
Melinda cringed each time she had to act as the “collections agent.”
“We now have a means for patients
to pay for needed care and our
patients with past-due accounts
have an alternative to being sent to
collections. Our personal favorite is
that we no longer have to bill or call
when a patient payment is past due.”
— Melinda DeMario and Annie McCurry
Kirkland Dentistry
Managing accounts receivable is tedious, time-consuming
and often frustrating. She would much rather spend that time
securing pre-authorizations from insurance carriers, calling
patients, scheduling new appointments, and completing all of
the other tasks that end up on her front office desk.
Realizing Melinda’s challenges, the practice chose CareCap, an
innovative payment management system for doctor-provided
financing. With this system, Melinda no longer had to spend
time dealing with past-due accounts. Not only does she save
about 10 hours each week, but also appreciates more time
for her to better serve her patients. She credits CareCap for
making her job more enjoyable.
If you want to learn how to reduce time-consuming accounting
tasks—at no cost to your practice—call us for a short demo. Like
Melinda, you can save hours a week and focus your time on the
more important and enjoyable tasks. Visit www.CareCap.com to
watch Melinda’s video.