1. For more information:
Please visit www.ardentlearning.com
or send an email to info@ardentlearning.com
The Ardent Way
Ardent combines learning theory with real world practical experience to provide
effective training programs for the Automotive industry. Our team of automotive
consulting and learning specialists has helped solve a wide variety of business
challenges and has delivered quantifiable results improving customer satisfaction,
increasing sales and effectively launching both new automotive products and
internal programs.
We create products and solutions that help employees across the entire Automotive
value chain perform better, faster, and smarter. Our clients include vehicle
manufacturers, aftermarket suppliers, dealer groups and individual dealerships.
A Rich History in Automotive Training
For over twenty years, Automotive has
been our focus. Provided here is a short
list of Ardent achievements:
 Carlisle Service Manager Survey Best in
Class Automotive non-technical training
for 2012
 Selected by Training Industry, Inc. as one
of only 15 training companies worldwide
for its annual list of Emerging Leaders in
Training Outsourcing
 Numerous Brandon Hall Awards
 ISO 9001:2008 certification
 International Society for Performance
Improvement Award of Excellence
for Outstanding Human Performance
Intervention
Ardent Automotive Solutions
1993
Volvo University: first automotive
training university
1999
Mazda In-Touch nationwide
dealer workshops focused on
climate change
2004
Ardent and Ford form partnership
for FCSD Curriculum
1997
Interactive learning
displays for Volvo S80
launch in Sweden
2002
Volvo XC90 Launch Road Show
at 275 facilities across US
2006
Ardent and Hyundai form
partnership to develop
non-technical service training
2008
Automotive industry-
first for Volvo XC60
virtual product launch
2011
Volvo S60 Product
Presentation iPad app
2013
Ardent and Nissan form partnership to
deliver in-dealership service training
2015
Service Advisor Technical Guide
for Honda and Acura
1990 2020

2. For more information:
Please visit www.ardentlearning.com
or send an email to info@ardentlearning.com
Delivery Methods
How learning is delivered directly impacts
performance, results and retention. Ardent
utilizes a blended learning approach and
works with our clients and their employees
to choose the most effective approach
based on individual requirements. We
develop and deliver everything from
classroom-based instructor led training
to 100% online E-learning. Ardent is on
the leading edge of integrating learning
design with technology and our current
work includes training products using the
latest technologies. To see up to the minute
examples, visit the products and solutions
section on our website.
Instructor Led Training
Our ILTs are designed to make activities
interesting, promote knowledge and
transfer skills.
Websites & Portals
From information resource portals to
community-driven blogs, we build sites that
keep people informed and connected.
Apps
Mobile, tablet, iOS, Android™, web-based
or native, our apps are designed to inform
and improve no matter the platform.
E-Learning
Our cost effective E-learning courses provide
the highest return on investment for your
training dollars.
Videos
From live-action behavior-modeling
scenarios to motion graphics animation, our
video capabilities are expansive.

3. For more information:
Please visit www.ardentlearning.com
or send an email to info@ardentlearning.com
Case Studies
Distributing product knowledge is an ongoing challenge in the
Automotive industry. For a major European OEM, we developed an interactive knowledge
and information portal. The web-based resource gives the initial foundation of product
knowledge every Service and Sales Associate needs in order to maintain exemplary customer
service, and then it continues the education with regular updates and the ability for interactive
questions, which increases customer satisfaction and aids Associates to increase revenue
and performance.
Generating greater profit in Fixed Operations is critical
to the survival of many dealerships. Ardent creates and delivers workshops that range from
in-store half day sessions to regional week long events and helps:
 Retain current service customers by improving customer service skills
 Regain lost customers with marketing programs
Our assessment approach started by aligning business needs with tangible measures in the
form of KPIs and providing Fixed Operations Managers with supporting tools, processes,
and training.
Launching a new product or internal program can be
challenging – resources are stretched thin and timing is critical. Ardent created a cost effective
interactive virtual launch program allowing personnel to get to know the new car inside and out.
With high-end video production, rock music, and a gaming component, this upbeat and unique
multi-media training was a huge success.
 96% of the participants rated the overall experience as Excellent or Good
 Four times as many people were trained for less than one-third of the cost of a live event
 Virtual launch participants revisited the site three to four times after their initial participation—
demonstrating repeat interest in the training and learning concepts
We are proud to have worked with these outstanding organizations