1. Lisa Y. Flanagan
119 Patricia Drive • West Seneca, New York 14224
716-675-1840 • lisa52200@gmail.com
OBJECTIVE: I am seeking a position which can benefit from my education and experience.
EDUCATION
• Certificate, Computerized Medical Office . A.A.S. Paralegal Studies, 1994
Transcription, 12/2010 Erie Community College • Buffalo, New
Erie Community College • Amherst, NY
• Certificate, RealTime Court Reporting, 2007
Erie Community College • Buffalo, New York
• Completed Medical classes: Computerized Medical Transcription, Head and Neck Anatomy &
Physiology, Anatomy and Physiology, Pharmacology, Nutrition, Medical Terminology 1 and 2,
Psychology, Sociology.
ADMINISTRATIVE SKILLS
• Office Equipment Operation
• Notary Public
• Continuous Professional Development: Vista, DataTel, Microsoft 2007, Computer Technology
• Technical Skills: Typing 80 wpm, Gregg Shorthand 120+ wpm; RealTime Stenography Re-
porting 100+ wpm
EXPERIENCE
BonTon, Retail, Shoe, Home and Men’s Department, 827-4020, 10/2012-1/2013 (Seasonal)
McKinley Mall, 3701 McKinley Parkway, Blasdell, NY 14219, part-time
• Created an environment of good customer service through ensuring customer transactions
were processed accurately and efficiently.
• Opened, closed and balanced register.
• Greeted and assisted customers at assigned station.
• Worked well as part of a team and interacted effectively with others.
Erie Community College, South, Dr. Marvin J. Herman, Department Head, 851-1758
Dental Laboratory Technology Department, Department Secretary
4021 Southwestern Blvd., Orchard Park, New York 1412, part-time, 2/2008-2/2012
• Performed administrative duties for two department heads and six faculty members.
• Typed exams, letters, memos and other various types of department correspondence.
• Recorded and transcribe minutes from Unit Department meetings using Realtime Sentura
machine or Gregg-shorthand.
• Maintained inventory of office supplies and submitted requisitions using DataTel to ensure
smooth office and laboratory operations.
• Answered phones and represented ECC and department in a professional manner.
• Proctored exams for professors.
• Provided prospective students with information and assistance when applying to the Dental
Laboratory Technology program.
• Guided students with computer use, tutoring, and registration for classes.

2. (continued)
Lisa Y. Flanagan
Page 2
Erie Community College, North, Dr. Joseph Sowinski, Department Head, 851-1336
Dental Hygiene Department, Department Secretary
6205 Main Street, Williamsville, New York 14221, full-time, 6/2005-2/2008
• Performed administrative duties for two Departments Heads and twenty faculty members.
• Typed exams, letters, memos and other various types of department correspondence.
• Recorded and transcribed minutes from Unit Department meetings using
Gregg-shorthand.
• Maintained inventory of office supplies and submitted requisitions using DataTel.
• Answered phones and represented ECC in a professional manner.
• Proctored exams for professors.
• Provided prospective students with information and assistance when applying to the
Dental Hygiene program.
• Guided students with computer use, tutoring, and registration for classes.
Buffalo Teachers Federation, Lupe Sauer, Office Manager, 881-5400
Secretary for Union President, Philip Rumore
271 Porter Avenue, Buffalo NY 14201, full-time, 1/1988-6/2005
• Philip Rumore, President; Lupe Sauer, Office Manager
• Worked on daily operations including grievances and arbitrations.
• Ensure smooth operations through implementation of organized procedures.
• Maintained Philip Rumore’s calendar, scheduled meetings, and made travel arrangements;
• Coordinated press conferences attended by television, radio and print media.
• Worked with media contacts highlighting activities, programs and events sponsored
by BTF.
ORGANIZATIONS
• Parent Representative, CSE,CPSE, West Seneca School District
• Worked BPS and Heritage Center; I received awards for charitable donations.
• Dental Laboratory Technology, Dept. Representative, Character Council of WNY
RECOMMENDATIONS
Philip Rumore, President, Buffalo Teachers Federation, Buffalo, NY (716) 864-6970
Jeffrey Harrington, Attorney, West Seneca, NY, (716) 675-6715
Kathy Nigro, NYS Group Home Director, East Aurora, NY (716) 655-0528