1. CV For Linda Horne, F.Inst.D, FAICD
Internationally qualified strategic company director with six sigma black-belt seeking new challenge with
large scale corporation in RSA: Exceptional Product & Service (Corporate engineering) business
optimization and ROI cycle management; +27 years global multi-industry experience, last eight years in
corporate & investment banking industry with global organization.
1. Key focus areas
Enterprise strategy alignment and outcome visualization, Market insights and forecasting, Customer
impact aligned business modelling, Global value chain process design/optimization, Bottom-line leakage
resolution, Benefits return for Operational and IT initiatives.
2. Personal Details
Telephone: 011 721 5722 or +27 82 0722 665
e-mail: Linda Horne@standardbank.co.za
Address: 26 Long Tom Street, Boatlake Village, Benoni 1501, Gauteng, RSA
Nationality: South African
Drivers Licence: code 8
3. Education
Business (not all studies shown):
Certified Six sigma Black Belt Juran Institute South Africa 2012
Standard Bank Leadership Programme Standard Bank, South Africa 2008
Fellow Member of South African Institute of directors Institute of directors in Southern Africa 2007
Graduate and Fellow Member of AICD
• Diploma For Advanced Strategic Directorship
• Diploma For Company Directorship
Australian Institute Of Company
Directors
2005
Six sigma green belt, six sigma in practice, introducing
six sigma
Standards Australia International (SAI
Global), Australia
2005
Strategy tools: Provision Expert user
Diploma for Quality Management (partial):
• Managing Innovation & continuous improvement
• Statistical quality management
• Planning for quality
• Project management
Standards Australia International (SAI
Global), Australia
2005
Certified Prince2 Practitioner, Foundation Tanner James Australia 2005
Certified For Production and Inventory Management
(CPIM)
American Production and Inventory
Society, South Africa
1992
Certified Capacity and Priority Control Practitioner University of Witwatersrand, RSA 1991
Finance for Non-Financial Managers, levels I and II Ciba-Geigy, South Africa 1985
Association Recognitions
Association of Professional Engineers, Scientists and Managers of Australia
Information Technology Professionals Association of Australia
American Production and Inventory Society; RSA
Computer Society of SA
Technologies (not all studies shown)
Certified SAP consultant: SAP, Australia: completed 1999 1999
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2. CV For Linda Horne, F.Inst.D, FAICD
Level Programs delivered at K6 Programme director &
Project manager:
• Project management,
• Logistics performance measurement,
• Accelerated SAP (ASAP),
• R/3 Basis technology operations,
• Process manufacturing (PP-PI)
Diploma Electronic Commerce Consultant:
Global Value chains: B2B, B2EB, B2C
SSA/Harbinger, South Africa 1994
Certified BPCS consultant
• BASIS (project management);
• Distribution Logistics (with merit);
• Finance;
• Process & Batch Manufacturing (incl. costing &
inventory management);
• CRM & Sales analytics
System Software Associates (SSA),
South Africa
1994
Certified IBM Multiple platforms:
Project management, Analysis and Programming,
Architecture, Platform management
IBM South Africa 1983
-
1989
Diploma of Computing:
Cobol programming, IBM S/34 operations, Business
Appreciation
Globe National College South Africa 1981
4. Employment History Summary
4.1 Standard Bank: Financial Corporation Nov 07 –
Curr
1. SBSA Corporate Investment Banking: Transactional Products & Services Division
Role/s: Head Business Programs and Corporate Engineering Lead: Transactional Products and
Channels, Compliance & Interbank (May 09 – Curr)
Duties: Strategy alignment, business optimization, revenue leakage resolution; development of product &
Service business initiatives, budgets and business cases, Business re-engineering, Benefits return, leader
to programme managers, project managers and business analysts responsible for operational and IT
projects within multiple core business areas: Products & services, Compliance & interbank, Channel.
Additional duties:
• 2014 – Curr: Principal CIB KYC Business Prioritization, Exposure & Risk management of +R 11,500
BL annual revenue
• 2013 - Curr : Originator Global Golden Market (GGM) analytics & strategy development
• 2008 – 2011: Concept to operational delivery management of RTB (Run-the-Bank) initiatives: Architect
& implementation of full cycle change request and delivery tracking solution.
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3. CV For Linda Horne, F.Inst.D, FAICD
Standard Bank: Continued
2. SB Africa Personal & Business Banking (Nov 07-Apr 09)
Role/s: Portfolio manager: PBB Retail & Channels;
Duties: Leader to Programme managers, Project managers and Business analysts responsible for
Operational and IT projects within 5 core retail business areas across 18 African countries: Cards, Client
self-service, Loans, Insurance, Investment & Forex.
Additional duties: Programme Manager on some critical programs
4.2 Value Chain Management Consulting Australia & RSA: Management consultancy Aug 98–Oct
07
Role/s: Business Optimization consultant & Principal project director
Client included: Assa Abloy SA (PTY) Ltd (Manufacturer & distributor of security systems e.g. Yale locks)
Ashanti Gold-Ghana (Gold mining), CRS Australia (Commonwealth rehabilitation services provider), NSW
State Rail Authority (State rail transportation service provider), Telstra Business Solutions: (National
Telecommunications Corporation), Telstra Payphone & Card Services (National Telecommunications
Corp), ACT Emergency Service Bureau (Federal Fire and ambulance services).
4.3 GPR Dehler Pty Ltd, Australia/Asia: Management consulting Sep 97 –
Jul 98
Role/s: Business development executive & Principal project director
Duties: Business development executive responsible for development of technology division initiative and
Principal management consultant to GPR technology
Clients included: PT Kaltim Prima Coal, Asia (Third largest Coal mining operation worldwide), PNG
Banking Corporation, Papua New Guinea (National Banking corporation).
4.4 QData Electronic Commerce, South Africa: part of S.A. Technology corporation Feb – Sep
97
Role/s: Managing director and Principal shareholder
Duties: Managing director responsible for organizational development and leadership for QDEC (incl.
software development, marketing, sales, implementation, training and post-sales support in Southern
Africa.)
Additional Duties: Principal RFP lead, EC Hub designer and electronic commerce client consultant
Clients included: QData Group, Transnet Limited, Clover Dairies Pty Ltd, Eli Lilly Pty Ltd, Fedgen
Insurance, Anglovaal Minerals Corporation, Smollan Holdings.
4.5 Chiron Technologies, RSA: Electronic Commerce Technologies Jun 94- Jan 97
Role/s: CEO and Principal member
Duties: Principal member responsible for organizational development and leadership for Chiron
Technologies (incl. software development, marketing, sales, implementation, training and post-sales
support in Southern Africa.)
Additional Duties: Senior EC client consultant for Manufacturing, Distribution Logistics and Financial
organizations
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4. CV For Linda Horne, F.Inst.D, FAICD
Clients included: Clover Dairies Pty Ltd, Transnet Limited, Eli Lilly Pty Ltd, Nestle Ltd, AngloGold, Island
View Industrial.
4.6 Strataumation, RSA: Strategic ERP Project Management & Consulting Jun 1990-Dec 1994
Role/s: CEO and Principal member
Duties: Organizational development and leadership for Strataumation (incl. software development,
marketing, sales, implementation, training and post-sales support in Southern Africa).
Additional Duties: Senior ERP client consultant for Manufacturing, Distribution Logistics and Financial
organizations
Clients included: Clover Dairies Pty Ltd, Union Carbide Pty Ltd, Adcock Ingram Pharmaceuticals (Pty) Ltd,
Ciba-Geigy SA (Pty) Ltd.
5. Extracts From References
Standard Bank South Africa
Linda is an energetic and dedicated individual focused on delivering value to the business and ensuring
that processes are in place to track and measure the deliverables. She is able to take the initiative and
engage with stakeholders where necessary and is a great asset to the team and TPS in general.
Her ability to focus on the issue and resolve it is testament to her abilities and Linda is not afraid to
tackle a task that is outside her scope of work as evidenced by the work she has done on the Siemens
initiative. Linda was also instrumental in driving the development of the sharepoint site where all
enhancements are recorded which supports the enhancement process that she has developed to ensure
that delivery is taking place. Linda has made a tremendous impact within the TPS SSD business unit. Her
work ethic and attention to detail is exemplary and we thank her for all the hard work during the course of
the year.
Manager Train Planning: Vivienne King - State Rail Authority of New South Wales
Linda's responsibility covers the management of the Train Planning Integration Project, which requires her
to project manage the analysis, design and upgrading of existing and new timetable software applications
to provide an integrated system for Train Planning operations…Linda has demonstrated her excellent
ability of just "getting the job done" under incredible time constraints. We have had more progress in the
time of her contract, than we have had in the last four years. This is something I attribute to Linda's
technical ability. … believe Australia will be gaining an excellent asset in the arena of project management
and IT development.
Advanced Company Directorship Assessor: Australian Institute of Company Directors
An innovative approach. identification and presentation of issues facing SurgeCor was sound and
reinforced with humorous effect. The focus on both ways of resolving the issues and action to implement
improvements was soundly based. The effort was topped off by a solid set of recommendations and their
priorities.
General Manager Commercial: Kirk Mitchell – BP (Kaltim Prima Coal)
In my capacity as General Manager Commercial I had the privilege of working with Linda Horne in her
capacity as a consultant acting as team leader to evaluate needs and make recommendations as to a way
forwards for Human Resource systems for Kaltim Prima Coal. KPC is a very large operation which
employs over 2500 people in an extremely complex remuneration and benefits environment (Indonesia).
…. I found Linda’s work extremely professional in all aspects. We were extremely pleased with the results.
It is also worth noting that the research portion of the team's work uncovered some areas of inefficiency
within our own work processes that exceeded our initial suspicions. We have been able to put controls in
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5. CV For Linda Horne, F.Inst.D, FAICD
place as a result which will save the company considerable money outside of the system solution. I wholly
recommend Linda and her work.
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6. CV For Linda Horne, F.Inst.D, FAICD
Senior Consultant: Michael Wilson – SAI Global
…a good charter including a strong business case has been developed. Detailed information showing the
entire project scope and management was provided. Appropriate use of tools has been used to
demonstrate the principals of Six Sigma in a project ……..
6. Extracts from Personal Achievements
Standard Bank South Africa (Corporate Investment Banking):
• 2013 – Curr: Origination and development of Global Golden Market (GGM) analytics & strategies
• 2014 – Curr: protected + R11,500 BL revenue across +15,500 Corporate & Investment clients via AML
and KYC prioritization, tracking and compliance process assurance (+ R 1.8 BL for TPS)
• 2009-2012 appraised within top 20% performers across whole of CIB
• Redefinition of the inter-bank Back valuation model into Interest Compensation cost and recovery
model enabling transparency of all aspects of financial impacts and revenue recoveries
• co-location of 130+ people into client-centric virtual teams for project synergy
• Resolution of revenue leakages exceeding R10m per month per initiative
• Redefinition and redesign of the multiple (incl.TPS Bank) sector products resulting in global value
propositions, operational processes and re-launch of product suite
• Excellence award nominee (organization top 180 management & executive level staff)
• Client national cash management behavior model design and development for delivery of physical
cash product suite
• Initiator and business lead for the establishment of the corporate’s business-to-business transactional
gateway and delivery of EDIFACT payments project internationally acclaimed by SIEMENS as their
best project for 2010
• Design and build of interactive knowledge portal managing TPS Strategy budget, delivery and
investment drill-down to Product programme and project
• Creator of first full end-to-end view of Standard Bank group’s High-level RSA & In-Country Solutions
Landscape
• Implementation of TPS’ Strategic business investment and benefit realization team focused on
delivering business consulting level problem resolution and programme delivery services
• Designed and lead full cycle Products investment programme 5 year business case and budgeting
• Designed and implemented full cycle RTB (run-the-bank) change request & delivery process and
interactive tracking system along side delivery of multiple major CTB (Change-the-Bank) projects.
Standard Bank Africa (Personal & Business Banking):
• Personally lead and managed the design and delivery of the first African mobile banking solution into 8
African countries along with the in-country service providers implementation of WAP services in
several of the countries
• Personally lead the design and delivery of the Standard Bank’s first African credit and debit card
solutions
• 2008 lead and managed team to design and deliver +130 Africa implementations. Majority of projects
were new (green fields) technologies into the African environment.
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7. CV For Linda Horne, F.Inst.D, FAICD
• Team implemented 3 out of the 4 organization’s priority one projects and all priority 2 projects (ZAR2-
billion profit for Standard Bank Africa by 2008). Last priority one project encountered country software
defects preventing planned rollout during last weeks of the year, implemented in January 2009.
• Implemented +117 deliveries with an average of four project managers.
• Implemented +24 organization’s priority one and two project deliveries personally in conjunction with
managing the portfolio
CRS Australia:
• Architect of a single integrated client-centric framework for the delivery of services that has achieved
an exceptional level of buy-in and generated positive expectations that the technology successor will
accurately reflect business needs, practices and priorities.
• Developer of the organization’s business operational, interaction, simulation models with critical
process structures that established the 1st stage of the new strategies for operational process
statistical analysis and quality improvement continuum.
• The review and analysis of the organization is considered to be the most comprehensive review of
CRS business operations ever undertaken. This resulted in the definition of an integrated
organizational and functional structure detailed down to work activities. This was approved by a cross
section of stakeholders from both management and organizational functions. Over 400 risk areas
having little or no descriptive documentation were identified for procedural improvement. Over 30
opportunities for process improvement were identified and prioritized with the business. While several
of these have been already been implemented, the others are currently in progress.
• The worldwide industry analysis of over 300 professional services solution providers was conducted
followed up with a fully audited public RFI. Comparative analyses to SAP R/3 and MYSAP Professional
Services solutions were conducted for potential technological solutions in terms of company
performance & future stability and solution architecture, functional compliance, network and hardware
platform compatibility.
NSW State Rail Authority:
• Estimated +20% project implementation savings based on original baseline estimated at + $3.6 million
due to re-negotiation of supplier agreements, business process changes & effective utilization of
resources. Achievement of Project Charter with all 143 mandatory requirements, 27 mandatory
recommendations
• Reduced dependency on external technology suppliers thereby improving ability to direct goals and
ensure business continuity: Renegotiated and implemented supplier open ended agreements into
customer target aligned contracts with tangible milestone deliverables thereby achieving project
targets and minimizing “wasted” investment on upgrades for low priority or unwanted changes that
resulted in significant upgrading of infrastructure and software. Renegotiated and implemented
supplier delivery process that reduced quality error level on central system from + 120 major errors on
already implemented system to -20 non-impact error on new upgrades.
• Significant reductions in operational rework and manual processing leading to reduce delivery lead
times, business cost, resource and time savings. E.g. +$166,000 per annum was saved in just one
business process. In another the entire operational process was reduced from thirteen weeks to one
week.
• Major cost saving were made due to elimination of segregated systems and extraneous printing
operations that were redesigned into a single production process.
NSW State Rail Authority (Cont.):
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8. CV For Linda Horne, F.Inst.D, FAICD
Improvement in the skills and knowledge level of Timetable production and user base through
implementation of a training center for operational and career management.
Transnet Limited:
E-commerce solution proposal architect and negotiation contact resulted in delivery of short listed in final
proposals and delivered first known interactive simulation of lectronic commerce hub for rail and road
transportation.
PT Kaltim Prima Coal :
• Request for proposal development, vendor negotiation & implementation readiness planning for HR for
three mines.
• Technology solution architecture, design, negotiations and pre-sales cycle management.
• Project completed on time and Charter deliverables achieved.
• Proposal savings achievement of + US $1 million for HR applications.
• Solution fit to requirements and customer satisfaction standards of over 98%.
• Business process improvements identified covered project costs.
Telstra Australia (Business Solutions and Payphone & Card Services):
• Achieved +40% project implementation savings on original baseline of + $7.5 million, due to business
process changes and effective utilization of internal resources.
• Mapping and reconciliation of complex multilevel operational transactions from public interface through
to General Ledger.
• 45% saving on project budget.
• Project completion according to Project Charter and Project schedule early completion of 11 days with
9 days additional work completed.
• Financial and business savings achieved during first five months paid +/- 80% of Analysis project cost.
Chiron Technologies:
First company in Southern Africa to implement Electronic Commerce messaging over National
telecommunications X32 network.
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