The document summarizes a presentation by Robert Yap, CEO of YCH Group, at the ASPRI CEO Roundtable Conference on profiting through human capabilities. The presentation discusses YCH Group's approach to talent management and scalability, sharing their case study and culture of an extended family enterprise. It outlines common challenges of rapid growth and regional expansion, the importance of leadership and strategic roadmaps. YCH Group's proprietary solutions and Asia Pacific network were presented as enabling sustainable growth through innovation and responsiveness to market changes.

1. ASPRI CEO Roundtable Conference
Profiting through Human Capabilities
- Robert Yap, Chairman & CEO, YCH Group
Goodwood Park Hotel, Arundel Room | 28 October 2011

2. Agenda
• Challenges in Talent Management &
Scalability for Growing Companies
• Sharing Session
 YCH Case Study
 RISE Culture
 Extended Family Enterprise
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3. Common Issues
Scalability & Rapid Regionalization
 Achieving growth or expansion in accelerated time
 Maintaining consistency in org. culture
 Institutionalizing knowledge
 Accountability measures
Leadership
 Operations or Market-focused?
 Globalization
 Choice of talents – management styles and versatility
 Change management
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4. A Top-down Strategy
Strategic Roadmap
 Alignment of leadership team
 Communicating the vision
 Culture shaping
 Stakeholder engagement
Government support
 Leverage schemes and assistance for maximum scalability
 SPRING, EDB & IE Singapore
 Pro-business regulations
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5. Making the Quantum Leap
Inspire
• A Common Vision
• Talent Management
Inculcate
• A sense of „mind over matter‟
• Entrepreneurship: Optimism
with Calculated Risks
Imitate
• Mimic the best companies
• Shortcut the learning process
Initiate
• Find a niche in your industry
and be the forerunner
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6. Reducing Growing Pains
Systems & Infrastructure
• Achieve Economies of scale (esp. across countries)
• Standardization & Consistency: Reduce complexities
• Automation: Quick replication of human skills
Strong Culture
• A Values System that can withstand
time and pressure
• Direction to guiding the organization
during major transformation
• Foundation support for Talents to give
their best shot
Succession Planning
• Build Pipeline of talents
• Job rotation for exposure
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7. End-to-End Supply Chain Mgt Award-Winning Heritage
YCH provides Integrated
YCH Group Testimony to Supply Chain
Excellence
Logistics and End-to- 6 Innovation Singapore
End Supply Chain
Management services
YCH Asia Pacific Network Dev‟t Awards Quality Class
Singapore ISO 14001
through a holistic suite Innovation OHSAS 18001
of supply chain North Asia Class ISO 9001
solutions to world-class ISO28000
MNCs. Korea Corporate
Greater China HR Award eSCM Award
Tianjin
World-Class MNC Clients
Suzhou, Kunshan,
Chengdu Shanghai Hangzhou IT Leaders National IT
Xiamen Award Award
Chemicals Taiwan, Hsinhsu
Consumer
/Healthcare
Electronics India Shenzhen, Hong Kong National Asia Logistics
Training Hall of Fame
Thailand, Bangkok Vietnam Philippines,
Award Award
Malaysia, Johor, Manila
KL,Penang TradeFIRST CIO 100
Singapore ASEAN Premium Award
Indonesia,
Supply Chain
Jakarta, Asia
Zero GST
Surabaya, Licence
Asian 3PL of
(Type III)
Medan, Australasia the Year
Cibitung Perth Ernst &
National Young
Sydney
Infocomm Entrepreneur
Award of the Year
Award-winning Proprietary Top Winner of Frost &
Innovative SCM Solutions: IDC Enterprise Sullivan
ASEAN 4
Innovation
Awards Logistics
INTRIBUTION®, Awards
INTRABUTION®, ASEAN Business Awards –
RETROGISTICS® Most Admired Large
Enterprise (Innovation)
Complementary YCH Integrated
Value-creating End-to-End Supply
Innovations & Solutions:
Chain Management
7PL™, ZIM™, ePOD™, Singapore Business Awards
V-Hub™, Y-Merge™ ‘Enterprise of the Year’ 7

8. How it all started …
TT Club House to House Mag Dec 2003 29 Nov 2007 | Business Times Supp Pg 6
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9. The YCH Story of Evolution
1955 1980s - 1990s 1995 – 2005 2005 onwards
YAP CHWEE HOCK
TRANSPORT AND
GENERAL
CONTRACTORS Your Partner in Total Logistics™
Integrated Total Supply Chain
Passenger Supply Chain
Logistics Service Solutions
Transportation Management
Provider
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10. Our RISE philosophy
YCH Heritage
• More than 56 yrs old
• Spirit of Enterprise
• Never-say-die
attitude
• 先 苦 后 甜
“Teach a man to fish
rather than give him
a fish”
- Education: Key to Going
Where You Want To Be™
- Nurturing the Young
- Raising the bar for SCM
professionals
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11. Creating an Extended Family Enterprise
• Importance of bonding
• Sense of ‘family’ and
belonging
• Mantra of “inclusivity”
• Engaging our YCHees
• Preparing for the long
haul
• Business Continuity:
Ownership and
Management can coexist
• Demonstrating
accountability and
fairness based on
meritocracy
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12. Innovating to Survive
Quality & YCH’s
Innovation core
competitive
advantage
… and our
strategic
enabler for
growth and
Our passion for supplychain scalability
excellence fuels the company to
stay ahead of competition and
industry developments
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13. Innovating to Survive
Our Ongoing Journey of Innovation
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14. YCH Signature DistriParks across the region
YCH DistriPark @ Chennai, Sriperumbudur, India
YCH DistriPark @ Yangshan Free Port, Shanghai, China
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15. Our Asia Pacific Network
Growth Engines
of the World
Delhi / Noida / Korea
Gurgaon
CHINA Japan
Ahmedabad
Calcutta
Mumbai
Pune Taiwan
Hyderabad
INDIA
Hong Kong
Bangalore Chennai Thailand Vietnam Philippines
CHINA
Cochin
INDIA
Several gateways to connect the entire
Presence in 13 Key Cities Greater China region
and expanding ASEAN
Indonesia
Malaysia
Strategy
Specialization Being
Singapore “ASSET-RIGHT”
Australia
Emerging Growth Markets Corporate HQ r i s e @ ych
and Developing Countries
New
Zealand
15

16. The Logistics Superhighway™
BT, 9 & 15 Oct 2008
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17. Passion & Spirit of Enterprise
Asia Logistics Hall of Fame World EOY
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18. Keep Running !
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19. Fighting the Big Boys …
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20. Timing and Understanding the Market
To successfully do business in the Asia Pacific, companies must
know how to align with country interests and local culture
attributes and respond in a timely, adaptable manner ..
For YCH, what has worked for us:
1) Timing the Market
2) Dedicated team that truly understands
the AP region
3) Robust processes and award-winning,
proprietary IT systems and SCM solutions
4) Well-established Networks and
Infrastructure
Last mile partnerships, developing local
talents, investment in strategic long-term
assets, and leveraging industry initiatives
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21. “As we constantly enhance our end-to-end SCM offerings for our
world-class customers and adapt to the
everchanging supplychain environment,
our YCH expansion strategy will be shaped by continuous innovation,
market responsiveness and sustainable growth
– the very characteristics of a dynamic, living enterprise.”
--- Robert Yap, Chairman & CEO at the Singapore Business Awards 2011
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22. where supply chain
connects™
Visit us at www.ych.com
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