1. Lilly Kay Ayala
2929 W. Orchid Lane, Phoenix AZ85051
Lilly.ayala@gmail.com
928-600-8140 OR 623-500-7194
Professional Summary
Seasoned Medical Assistant with more than 20 years of experience in a fast-paced Family
Medicine, OB/GYN, and Laboratory environment. Excellent communications in oral instructions for
patients to follow both in English and Spanish. Track record of achieving exceptional results in
keeping a steady pace along with the provider.
Skills
 English and Spanish
 Active Listening
 Monitoring
 Customer and Personal service
 Clerical
 Critical thinking
 Reading comprehension
 Writing
 Active learning
 Coordination
 Service Orientation
 Instructing
 Time management
 Judgment and Decision making
 Computers and electronics
 Public safety and security
 Education and training
 Persuasion
 Management of personal resources
 Troubleshooting
 Telecommunications
Experience
Home, housekeeping Phoenix, AZ 08/14 - Present
Human Resource Network, Phlebotomy, Scottsdale, AZ 08/13 -08/14
Mountain Park Health Center, Medical Assisting, Tempe, AZ 10/13- 01/14
MB Best Medical Group, Medical Assisting, Phoenix, AZ 08/13 – 11/13
Sonora Quest Laboratories, Phlebotomy Tech I, Phoenix, AZ 05/11 – 08/13
Desert Medical Careers, Medical Receptionist, Phoenix, AZ 04/10 – 04/11
Abrazo Health Care, Front & Back office, Phoenix, AZ 10/08 – 04/10
Maricopa Integrated Health Services, Phoenix, AZ 01/06 – 03/08
Children’s Medical Center, Front and Back office, Phoenix, AZ 05/01 – 02/02

2. Clinica Adelante,INC, Medical Assistant, Surprise, AZ 03/00 – 07/00
Canyon OB/GYN, Medical Assistant, CA 02/95 – 12/99
Dr Egrari OB/GYN, Medical Assistant, CA 12/94 - 0195
Front office -Greet and check in patients, insurance eligibility verification, maintaining patient
files, filing, operating general office equipment, multi-line telephones, chart preparation and data
entry, check out, scheduling appointments, appointment verification, coordination of multiple
provider appointments
Back Office -Prepared and stocked exam and treatment rooms, taking patient’s chief complaint,
took vitals including measuring height, weight, and head circumference, taking pulse and
respirations, blood pressure, visual and hearing screen, pulse oximetry, temperatures, and gave
immunizations, noted patient’s medical history. Gave and tracked immunizations, injection of
medications, EKG’s, and assisted with exams. Prepare Medication Reconciliation, reviewed
provider to patient instructions and medications, answering any questions the patient may have.
Proper documentation was constantly reviewed in accord with company policies.
Referrals Responsible for processing paperwork and prepared patient for specific procedures,
obtained prior authorization from insurances when appropriate. Coordinated transportation to and
from appointments when needed. Called in prescriptions to pharmacy as ordered by provider. Also
assisted many times with office emergencies including calling for emergency ACLS or BLS
transportation of patients, preparing medical history for proper handoff. Enclosing documentation,
progress notes medication lists Summary list of patient conditions, patient demographics, and
kept patient as calm as possible and notified next of kin.
Took clinic inventory for administrative assistant to place orders, then responsible for receiving
orders and restocking.
Education
SAN BERNARDINO VALLEY COLLEGE, San Bernardino, California 10/97 - 03/00
CONCORDE CAREER INSTITUTE ,San Bernardino, California 05/94 - 12/94
ASSOCIATED TECHNICAL COLLEGE, San Bernardino, California 08/91 - 05/92
Volunteer Services
MIHS Participation in Avondale’s Community Health Fair 03/2008,
MIHS Conducting Headstart State Preschool Health Fair 10/2007
MIHS Participation in El Mirage Community Health Fair 11/2007
MIHS Participation in Phoenix Community Health Fair 06/2006
ST. Mary’s Food Bank 12/2007
H Street Headstart State Preschool, SB, CA 1992-1994 School Year
“Policy Council Representative”, teacher’s aide, & Interpreter
References available upon request