1. Providence Strategic Management
Services: I Love Starbucks! Goal Setting
& Influencing Caregiver to Success
Idea | Reward & Recognition. Action | Personalization – Individualization. Joy | Organizational Goals Realized.
ENGAGEMENT
Submitted by Leslie Ruminski, MSW
Change Management Consultant, Operational Excellence
OVERVIEW
How well do you know your caregivers?
As leaders we are entrusted to inspire & develop our people.
We create conditions for caregiver success. We provide systems
& structures for caregivers to move from current state to future
state. We aim to improve behaviors and performance, not just
long-term business objectives.
In order to inspire, develop and create conditions for success,
we must know our caregivers.
CHALLENGE
Not all caregivers are motivated by the same reward or recognition.
Find out what motivates them.
• Adjust accordingly to help them move from current
state to future state of behavior.
Different types of reward:
PROCESS
Get to know your caregivers to learn their reward
recognition types:
TOOL
Targeted Reinforcement Index
• Not a diagnostic tool but a ‘dialog-stic’ tool
• Designed to promote an open frank discussion
• Involve your caregivers in defining what rewards
recognition they respond to
• Can represent the most personal and meaningful
events in one’s work life
RESULTS
Caregiver satisfaction, retention performance:
• Is DIRECTLY related to their perceived
relationship with their manager
Who Provides the Best Rewards Recognition
for Caregivers?
• Human Resources 2%
• Other 12%
• Mid-level manager 12%
• Direct supervisor 74%
Source: Prosci Inc. Best Practices in Change Management—2014 Edition, p. 163.
MISSION CONNECTION INTEGRATION
Stewardship
• The human spirit is our greatest resource
Personal note
from leader
Greater
professional
challenges
Public
acknowledgment
More flexibility
in their day/
schedule
Group gathering/
party
Starbucks
Tasks
• Assignment of New
Duties/Roles
• Relief from Unpleasant
Duties
• Relief from Repetition
• Varied Duties
• Preferred Equipment
Development
• Access to Training
• Increased Visibility in
the Organization
• Project Control
• Professional Recognition
Responsibilities
• Increased Input
• Influence over goals/tasks
• Access to information
• Larger interdepartmental role
• Challenge of a difficult task
Control
• Personal control over time
• Reduction in daily supervision/
oversight
Recognition
• Public
• Private
• Awards/Prizes
• Personal
• Group/Team
Reinforcement
Motivation
Must have
meaning or value
to the individual
caregiver
Likelihood of
finding one
reinforcement to
motivate everyone
is extremely low
Yes, that means you
have to be creative
and it takes more
energy time!
“I love Starbucks. My manager
knows this and recognizes and
rewards me in meaningful ways.”
Respect
All people have been created in the image of God. Genesis 1:27
We welcome the uniqueness and honor the dignity of every person
We communicate openly and we act with integrity
We develop the talents and abilities of one another
Compassion
Jesus taught and healed with compassion for all. Matthew 4:24
We reach out to people in need and give comfort as Jesus did
We nurture the spiritual, physical and emotional well-being of one another and those we serve
We embrace those who are suffering
Justice
This is what the Lord requires of you: act with justice, love with kindness
and walk humbly with your God. Micah 6:8
We believe everyone has a right to the basic goods of the earth
We strive to remove the causes of oppression
We join with others to work for the common good and to advocate for social justice
Excellence
Much will be expected of those who are entrusted with much. Luke 12:48
We set the highest standards for ourselves and for our ministry
We strive to transform conditions for a better tomorrow while serving the needs of today
We celebrate and encourage the contributions of one another
Stewardship
The earth is the Lord’s and all that is in it. Psalm 24:1
We believe that everything entrusted to us is for the common good
We strive to care wisely for our people, our resources and our earth
We seek simplicity in our lives and in our work
As People of Providence,
we reveal God’s love for all,
especially the poor and vulnerable,
through our compassionate service.
Mission
Core Values
The Providence Commitment