Content without Borders: How Ontologies Help You Provide Customers with Access and Smooth Navigation across Content Created by Different Departments | Alex Masycheff

1. @Ditatoo1 #LavaCon Content without Borders Presenter: Alex Masycheff, CEO, Intuillion

2. @Ditatoo1 #LavaCon Living in a Multi-Repository World Marketing Customer Support Technical Publications Development Sales Training

3. @Ditatoo1 #LavaCon Living in a Multi-Repository World Marketing Customer Support Technical Publications Development Sales Training

4. @Ditatoo1 #LavaCon How to Get Knowledge? Marketing Customer Support Technical Publications Development Sales Training

5. @Ditatoo1 #LavaCon Taxonomy Marketing Customer Support Technical Publications Development Sales Training

6. @Ditatoo1 #LavaCon Taxonomy Examples: Aircraft Manufacturer Systems Air conditioning & pressurization Communications APU COCKPIT EMER ACCESS BAGGAGE DOOR OPN AVIONICS NOT CLSD Fuel E1 FUEL LO PRESS HI TEMP IMBALANCE Doors

8. @Ditatoo1 #LavaCon Taxonomy Examples: Aircraft Manufacturer Systems Air conditioning & pressurization Communications APU COCKPIT EMER ACCESS BAGGAGE DOOR OPN AVIONICS NOT CLSD Fuel E1 FUEL LO PRESS HI TEMP IMBALANCE Doors Emergency Procedures

10. @Ditatoo1 #LavaCon Taxonomy Example Products Charging Equipment Smart Grid Grid Automation Transformer Substations Projects Project 1 Project 2 Project 3 Locale Europe North America Applications Horticulture Street lights Active Load Balancing Audience Internal Installer Operator Sales Service Maintenance

13. @Ditatoo1 #LavaCon Taxonomy Example: Electricity Distributor Products Charging Equipment Smart Grid Grid Automation Transformer Substations Projects Project 1 Project 2 Project 3 Locale Europe North America Applications Horticulture Street lights Active Load Balancing Audience Internal Installer Operator Sales Service Maintenance

14. @Ditatoo1 #LavaCon Taxonomy Example: Electricity Distributor Products Charging Equipment Smart Grid Grid Automation Transformer Substations Projects Project 1 Project 2 Project 3 Locale Europe North America Applications Horticulture Street lights Active Load Balancing Audience Internal Installer Operator Sales Service Maintenance Publishing engine

15. @Ditatoo1 #LavaCon What Taxonomy Doesn’t Tell Products Charging Equipment Smart Grid Grid Automation Transformer Substations Projects Project 1 Project 2 Project 3 Locale Europe North America What products are involved in Project 1? In what projects a specific product is involved? Are projects region-specific? What characteristics should an activity have to be defined as project?

16. @Ditatoo1 #LavaCon Ontology Taxonomy Semantic Relationships Rules Inference APILinkage

19. @Ditatoo1 #LavaCon Semantic Relationships Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken has feature

21. @Ditatoo1 #LavaCon Semantic Relationships Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken

24. @Ditatoo1 #LavaCon Rule Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken has feature If X has feature F, and feature F might have issue I -> X might have issue I

25. @Ditatoo1 #LavaCon Semantic Relationships EasyPrint All-In-One Doesn’t Print has issue Wi Fi has feature Enabled is in state

26. @Ditatoo1 #LavaCon Rule EasyPrint All-In-One Doesn’t Print has issue Wi Fi has feature Enabled is in state If X has problem P, and X has features F1 and F2, and feature F1 has relationship R to feature F2 -> the cause of the problem is C.

28. @Ditatoo1 #LavaCon Inference Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken

29. @Ditatoo1 #LavaCon Inference EasyPrint All-In-One Doesn’t Print has issue Wi Fi has feature Enabled is in state Printer driver stopped

30. @Ditatoo1 #LavaCon Value of Inference • Produces new information • Doesn’t require to foresee all possible combinations • Enables multiple perspectives

31. @Ditatoo1 #LavaCon Multiple Perspectives with Ontology Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken has feature

32. @Ditatoo1 #LavaCon Multiple Perspectives with Ontology Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken has feature

34. @Ditatoo1 #LavaCon From Ontology to Content Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Issues Toner Cartridge Connectivity No ink Ink leakage No ink Ink leakage Wi-Fi Wi-Fi Cable No network Wrong IP address Connector broken USB port broken Antenna broken FAQ Customer Support Technical publications Marketing

35. @Ditatoo1 #LavaCon Asking Questions Printers EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Connectivity Cable Wi-Fi Issues Doesn’t print Paper jam Low ink

38. @Ditatoo1 #LavaCon Asking Questions Printers EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Connectivity Cable Wi-Fi Issues Doesn’t print Paper jam Low ink might be caused by

41. @Ditatoo1 #LavaCon Asking Questions Printers EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Connectivity Cable Wi-Fi Issues Doesn’t print Paper jam Low ink might be caused by has connectivity

45. @Ditatoo1 #LavaCon Making Suggestions Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Training Printing Scanning Basics Video Advanced Printing How to Scan Scanning Tips Wi-FiTechpubs dept. Training dept. Legal Regulations compliant with Compliance dept.

46. @Ditatoo1 #LavaCon Discovering Knowledge Gaps Printers Laser Inkjet EasyPrint All-In-One EasyPrint Pro EasyPrint Basic Scanning Faxing Printing Features Copying Training Printing Scanning Basics Video Advanced Printing Wi-Fi Legal Regulations

47. @Ditatoo1 #LavaCon Discovering Knowledge Gaps Systems Air conditioning & pressurization Communications APU COCKPIT EMER ACCESS BAGGAGE DOOR OPN AVIONICS NOT CLSD Fuel E1 FUEL LO PRESS HI TEMP IMBALANCE Doors

49. @Ditatoo1 #LavaCon Ontology Formats • RDF • OWL • Semantic Web Rule Language • CycL

50. @Ditatoo1 #LavaCon How to Create? • Ontology editors: • Protégé • Fluent Editor • API: • Jena API • OWL API • Automatically: • Intuillion NLP • PoolParty

51. @Ditatoo1 #LavaCon Visualizing Knowledge Created in Protégé (RDF/XML) Visualized in GraphDB

52. @Ditatoo1 #LavaCon • Create a taxonomy: • Who may need it? • How may they use it? • Analyze how the current content is linked: • Do links represent semantic relationships? • Is there content created by other departments? • What the taxonomy doesn’t tell? Practical Steps to Consider

53. @Ditatoo1 #LavaCon Summary • Ontology represents company’s knowledge from multiple perspectives • Ontology as a knowledge model connects content created by different departments regardless of the format and storage • Ontology is written in a machine-readable format understandable for smart applications • These applications can allow different people navigate and extract knowledge

54. @Ditatoo1 #LavaCon Website: http://www.intuillion.com Email: alex@intuillion.com Contact Me LinkedIn: DITAToo Community

Content without Borders: How Ontologies Help You Provide Customers with Access and Smooth Navigation across Content Created by Different Departments | Alex Masycheff

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Content without Borders: How Ontologies Help You Provide Customers with Access and Smooth Navigation across Content Created by Different Departments | Alex Masycheff