REX culture

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2. Objective & ground rules
O u t c o m e e x p e c t a t i o n s
Find ways to work better together, define improvement actions for out next project
Few ground rules !
• Blame-free atmosphere : no finger-pointing !
• List both what went right and wrong
• Review, prioritize all the issues
• Focus on suggestion not on the problem! : problem-solving oriented
• All groups must contribute
• Prioritize and assign next steps

3. Agenda
1. Introduction ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..5 min
2. Context & background…………………………………………………………………………………….……………………………………………………………………………………………………………………………...15 min
3. Retrospective: team feedbacks + discussion……………………………………………………………………………………………………………………………………………………………………..30 min
4. Root causes analysis : sharing + prioritize …………………………………………………………………………………………………………………………………………………………………………..45 min
5. Problem solving : discuss and setting action plan ………………………………………………………………....……………………………………………………………………………………..60 min
6. Next steps …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….5 min

4. Context & Background
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5. Objectives, initial principles
C O L L A B O R A T E , F A C I L I T A T E & S I M P L I F Y
A CUSTOMER/GUEST FIRST APPROACH
Leverage agile frameworks to provide a robust
synopsis for high level overviews.
Leverage agile frameworks to provide a robust
synopsis for high level overviews.
Leverage agile frameworks to provide a robust
synopsis for high level overviews.
Leverage agile frameworks to provide a robust
synopsis for high level overviews.
Leverage agile frameworks to provide a robust
synopsis for high level overviews.
Leverage agile frameworks to provide a robust
synopsis for high level overviews.

6. Retrospective
Team feedbacks
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Pullman Bangkok Grande Sukhumvit - Thaïland

7. Positive and deltas!
T E A M S U R V E Y R E S U L T S
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews
 Leverage agile frameworks to
provide a robust synopsis for
high level overviews

8. Identifying causes
Light Root Cause Analysis
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9. Identifying main causes for each issue : How to get there?
P R E - M E E T I N G - F I S H B O N E A C T I V I T Y
• List the main “issues” categories using the fishbone
template (1 fishbone/issue) : internal, external environment,
process…
• List the main causes according to you : …

10. Key issues prioritization
R E S U L T S F R O M F I S H B O N E P R I O R I Z A T I O N
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.
Leverage agile frameworks to provide a robust
synopsis for high level overviews. Iterative
approaches to corporate strategy foster
collaborative thinking to further the overall
value proposition.

11. Problem Prevention
Action Plan
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12. How might we prevent from happening?
P R E - M E E T I N G A C T I V I T Y
• Brainstorming:
• List all your ideas to improve issues identified

13. Action Plan ideas
W R A P U P
Issues ranking Ideas Action Lead Timing Comments

14. Next steps
5

15. Follow-up
• What are the next steps

16. Appendice 1 : Finding root causes
F I S H B O N E D I A G R A M A C T I V I T Y
cause
ISSUE #1
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause
cause

17. Appendice 2 : Action Plan ideas
T E M P L A T E
Issues ranking Ideas Action Lead Timing Comments
#1
#2
#3
#4
#5