How does your business measure up when it comes to being "Emotionally Intelligent? Major corporations like MetLife, Taco Bell and L'Oreal found out the advantages of incorporating EI into their training sessions. You don't have to be "big player" to enhance your company. Successful entrepreneurship begins with awareness.

1. The Business Case for
Emotional Intelligence
Linda McCarrin & Associates,
LLC

2. Tip of the Iceberg

3. Unconscious
Process
As you see, however
our EQ lies deep below
the surface, our surface.
What that means to us
is that our lives are filled
with things of which we
are unaware.
That’s where EI comes
in!

4. Unconscious Process
Initially we couldn’t see all the squares
In black & white right in front of us
This suggests…
What aren’t you “seeing” in your own life?

5. Bill Gates’ Social Intelligence faux pas?
Warm or too casual?

6. Just What Is Emotional Intelligence?
Adage: Because of their IQ a person is
likely to get a job
Because of their EQ/EI…they are likely to
get the raise! The corner office or become
the CEO.
 Daniel Goleman’s “Emotional Intelligence, Why it can matter more than IQ” Chapter 10 – page 149

7. The Emotional Intelligence Hierarchy

8. The 5 Domains of “EI”
Knowing your emotions: Do you know what
you are feeling? How do they affect your
thoughts & behaviors?
Managing Your Emotions: Control impulsive
feelings & behaviors; healthy management
Motivating Your Self: Ability to take initiative,
follow through, adapt to change
Recognize others’ Emotions: Pick up on
emotional cues, socially adept, recognize
dynamics in a group or organization
Manage Relationships: Communicate clearly,
teamwork, manage conflicts

9. A + R + M Yourself with Empathy
A - Self-AWARENESS
R – Self-REGULATION
M – Self-MOTIVATION
Empathy
Great Relationships
 Good News is…EI is not static like our IQ
Can be learned, extended, for life

10. What contributes to a Lack of EI?
Our “Way of Being” or “Default Mode”
gets in the way
We all have one.
Not right or wrong…good or bad…just
“is.”
Example:
Owner/Manager/CEO of a company is precise,
analytical, has a taskmaster mentality at work…
Apply the same “MO” at home doesn’t always
work ~ partner/children want an interactive
relationship

11. Parts of Us – The Parts Theory
We have different “parts” of our self that
take over depending on what we
experience.
Some of these parts are learned from the
past.
Our brain doesn’t know the difference between
a real event or a possible threat.
 It depends on “old file folders” for information.

12. The Case of the Hijacked Amygdala
Science says that our brain takes in an event &
on the way to processing it, the emotion can get
“hijacked.”
As a result we can become:
 Reactive
 Judgmental
 Defensive
 Commanding
 Speaking loudly/ interrupting
 Controlling / Directive behavior

13. Brain Chemistry 101
The chemicals causing our amygdala to
be “hijacked” lasts 4 hours.
It is in “protective mode”
The degree of the hijacking…
Traffic a little crazy – we are less clear headed
 Email sent to you…You press “Send.”
 What’s Your Trigger? = Self Awareness
I get “relative” triggers”…moves me toward an
ineffective default mode

14. How We Communicate ( or don’t)
7% - Verbal – Words – Phrases – Content
38% - Vocal – Tone – Emphasis
55% - Visual – Body Language
“Nonverbal communication contributes to a
high %age of impressions that people
form. Where we form first impressions,
nonverbal codes are far more influential
than verbal codes. Albert Mehrabian

15. Rule of 7% - 38% - 55%
VERBAL: “I don’t agree with that.”
VOCAL: “I don’t AGREE with that!”
VISUAL:

16. Do You Know “Miss” Interpretation?
All have experiences where we mistook
something someone said, did, didn’t
say/do
Communication Model shows:
Something happened
How I interpreted it or rather…misinterpreted it
Where Breakdown occurs
Outside of “My Story” = Possibilities

17. Cycle of Misinterpretation

18. Impact of EI in Business – L’Oreal
• L’Oreal agents –
• Newer model
emotional
competencies
• $91,370 more
• Net revenue
increase of
$2,558,360.
• 63% less turnover
during 1st year
L’Oreal Agents
Older model
$91,370 less sold
Less net revenue
More turnover

19. Impact of EI in Business – Taco Bell
• In 1990 Taco Bell
wanted to open
1000’s of new
locations.
• Didn’t have enough
managers
• Train 1000’s of
entry level workers
on how to manage
themselves.
• Training helped
more tenured entry
level employees
within each store to
hire, train, &
supervise new
employees

20. Impact of EI in Business - MetLife
• At Met Life, a group of job candidates were hired
who had failed the normal screening process but
had scored high on a measure of optimism.
• They outsold a group of pessimists by 21%
the first year and 57% the second year. They
even outsold average agents by 27%.

21. The Real Deal!
Human Emotions
Anger
Sadness
Fear
Sorrow
Frustration
Disappointment
Worry
Embarrassment
Envy
Emotional Blocks
Blame
Depression
Anxiety
Indifference
Judgment
Indecision
Procrastination
Perfectionism
Resentment / Jealousy

22. Emotional Intelligence Scenarios
Read the four scenarios to determine
which answer would be the most
“Emotionally Intelligent.”
Note: One of them have two possible
answers

23. Managing Your Emotions
Understand why we have emotions…Signals!
Grant yourself “The Permission Piece”
Use “I” statements
Use the IDF Model
Practice the “Art of Listening FOR Someone

24. A Quick Self-Assessment
Right Time?
Right Place?
Right Intensity?
How Intense am I?
How Frequent?
What’s the Duration?

25. KEY COMPONENTS
WILLINGNESS TO TRUST & BE
TRUSTWORTHY
GREAT LISTENING SKILLS
 WILLINGNESS TO CHANGE
 GIVE UP THE EGO…
EDGING GREATNESS OUT
Which ones are you more likely to embrace?

26. Resources
 “Something Happened On The Way To My Life” -Chapter 1
Celebration of Life ~ Inspiration for Women
 What’s Your Default Mode? Article – Linda McCarrin
 “Listening…an Art Form - Article - Linda McCarrin
 Emotional Intelligence - Daniel Goleman
 Working with Emotional Intelligence - Daniel Goleman
 ZeroRisk HR – Mike Poskey – Dallas, Texas
 The Four Agreements by Don Miguel Ruiz
 Journey Home To Your Self by Hu Dalconzo
 My Autobiography in V Short Chapters by Portia Nelson

27. 708.253.5600
counsel@lindamccarrin.com
www.lindamccarrin.com
Linda McCarrin & Associates,
LLC