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DEX2018 State of the intranet nation - What the numbers show!

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Kurt Kragh Sørensen's presentation at Step Two's DEX2018 conference in Sydney about the result of the ongoing intranet/digital workplace survey/benchmark.

I you're interested in having your intranet/digital workplace benchmarked or want the results of the survey read more here:
http://intrateam.com/services/benchmark/

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DEX2018 State of the intranet nation - What the numbers show!

  1. 1. State of the intranet nation What numbers show @IntraTeam @KurtKragh @DEX2018 1
  2. 2. Agenda • Who am I • History and background • What happens in Denmark • The state of the intranet nation overall • Where or why does social work? • High and low value intranets/digital workplaces • What makes search work? • Round up • Questions
  3. 3. @IntraTeam @KurtKragh @DEX2018 5
  4. 4. History and background • 2000: IntraTeam founded and I started to work with intranets • 2001: First survey about intranet • 2002: First networking group about intranet • 2005: First benchmark of intranet • 2006: First IntraTeam Event Copenhagen • 2016: Launch of intranet/digital workplace survey/benchmark 8
  5. 5. About the survey/benchmark • 233 answered the survey (13-20 minutes) • 138 benchmarked (30-40 minutes) • Do it with the whole team (expect 2 hours) • Average benchmark score is 21% • The best are over 50% 9
  6. 6. Countries 10
  7. 7. Industries 0% 5% 10% 15% 20% 25% Manufacturing Trading Consulting Financial Insurance Education Municipality (kommune) Other Governmental BioTech Construction Energy Engineering Healthcare IT Logistics Non profit Pharmaceuticals Retail Tradeunion Transport Public Other (please specify)
  8. 8. @IntraTeam @KurtKragh @DEX2018 12
  9. 9. Trust 13 Source: World Values Survey
  10. 10. Denmark 2008 14 Source: European Values Study
  11. 11. Overall results of the survey
  12. 12. Average No. of departments 1,9@IntraTeam @KurtKragh @DEX2018
  13. 13. Average 38%
  14. 14. Answered question 54 Skipped question 141
  15. 15. Answered question 42 Skipped question 153
  16. 16. Where are things going? • Personalisation works • Office 365 and SharePoint is worth considering • More departments are owning the intranet • Increase in investment in intranet (and search) • Search is not solving all your problems • Have a strategy that appeals to top management • Involve your colleagues in developing your intranet • More will take part in the intranet/digital workplace survey/benchmark ;-)
  17. 17. Where or why does social work?
  18. 18. ESN works ESN sucks
  19. 19. What makes ESN work? • ESN embedded in intranet/DW • Goals for ESN • Guidelines • Middle management’s lack of support • Culture is a challenge • Freely choose groups • Take risks and fail • Anyone can comment • Most can be commented on • Most can write local news • Use ESN for knowledge management • External acces for partners etc. • Record and share videos
  20. 20. Difference between high value and low value intranet/DW @IntraTeam @KurtKragh @DEX2018
  21. 21. High value intranets Low value intranets
  22. 22. @IntraTeam @KurtKragh @DEX2018
  23. 23. @IntraTeam @KurtKragh @DEX2018
  24. 24. @IntraTeam @KurtKragh @DEX2018
  25. 25. @IntraTeam @KurtKragh @DEX2018
  26. 26. Difference between high value and low value intranet/DW • More Purposes • Responsible for the home page • Top management support • Mobile • SharePoint or Office 365 • Ressources increase • Write local news • Anyone can comment on news • Personalisation/Customisation • Analytics • Increasing process efficiency • Users are more satisfied with search
  27. 27. Search rocks Search sucks
  28. 28. What made search rock? • Cross organisational responsible for information quality • Analytics • Federated search • Metadata!! • Expiration • Consequenses if not updated
  29. 29. What we offer For free: • Survey results if you spend 13-25 minutes • An overall benchmark score and a spiderweb comparing you with the best in each category if you spend another 30-45 minutes • Subscribe to IntraTeamNews News.IntraTeam.com • Join our community My.IntraTeam.com Use this link: http://ow.ly/yUqY30kcKZM or QR-code or send e-mail to Kurt@IntraTeam.dk For a little fee: • Report about your industry • Comparing your benchmark with your industry • Report on how to improve your intranet/digital workplace

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