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Agenda
• Lots of numbers and graphs
• History and background
• What works Now!
• More graphs and some fruit
@IntraTeam @Ku...
History and background
• 2000: IntraTeam founded and I started to work with intranets
• 2001: First survey about intranet
...
About the survey/benchmark
• 201 answered the survey (13-20 minutes)
• 113 benchmarked (30-40 minutes)
• Do it with the wh...
@IntraTeam @KurtKragh @IntranetNow 5
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Estimate the percentage of employees who will say
that the intranet/digital workplace c...
0%
10%
20%
30%
40%
50%
60%
70%
Yes, it works well Yes Yes but it doesn't work
The home page is personalised centrally base...
0%
20%
40%
60%
80%
Yes, it works well Yes Yes but it doesn't work
The home page is customised by the individual
employee e...
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Which system(s) are used for the intranet/digital workplace?
(Multiple answers avail...
0%
10%
20%
30%
40%
50%
Yes 100% Yes Partly No Don't know
Management supports the intranet/digital workplace
Top management...
Average No. of departments 1,9
0%
10%
20%
30%
40%
50%
60%
70%
80%
Which department(s) own(s) the intranet/digital workplac...
0%
10%
20%
30%
40%
> 1 1 2-5 6-10 11-25 26-100 100+
Size of intranet/digital workplace team
Average per thousand employees...
0%
10%
20%
30%
40%
50%
60%
Increase
heavily
Increase Remain
unchanged
Decrease Decrease
heavily
Don't know
The resources f...
0%
10%
20%
30%
40%
Very
satisfied
Satisfied Neither or Dissatisfied Very
dissatisfied
Don't know
How satisfied are the use...
0%
10%
20%
30%
40%
Yes, it
works well
Yes Yes, but it
doesn't
work
We are
planning
to
No Don't
know
Do you use social medi...
0%
10%
20%
30%
40%
50%
60%
70%
80%
Yes, it works
well
Yes Yes but it
doesn't work
We are
planning to
No
The home page cons...
0%
10%
20%
30%
40%
Yes, it works
well
Yes Yes, but it
doesn't
work
We are
planning to
No Don't know
Anyone can comment on ...
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
The main intranet/digital workplace purpose is
(multiple answers available):
2017@I...
@IntraTeam @KurtKragh @IntranetNow 19
@IntraTeam @KurtKragh @IntranetNow
Wrap-up
• Personalisation works so does customisation
• Office 365 and SharePoint is worth considering
• More departments ...
Thank you for your patience
Kurt@IntraTeam.dk
+45 4018 1655
@KurtKragh
@IntraTeam
What's working - research results from 186 orgs - Kurt Kragh Sorensen
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What's working - research results from 186 orgs - Kurt Kragh Sorensen

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Kurt Kragh Sorensen presents intranet survey results, at Intranet Now 2017.

Published in: Business
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What's working - research results from 186 orgs - Kurt Kragh Sorensen

  1. 1. Agenda • Lots of numbers and graphs • History and background • What works Now! • More graphs and some fruit @IntraTeam @KurtKragh @IntranetNow 2
  2. 2. History and background • 2000: IntraTeam founded and I started to work with intranets • 2001: First survey about intranet • 2005: First benchmark of intranet • 2016: Launch of intranet/digital workplace survey/benchmark @IntraTeam @KurtKragh @IntranetNow 3
  3. 3. About the survey/benchmark • 201 answered the survey (13-20 minutes) • 113 benchmarked (30-40 minutes) • Do it with the whole team (expect 2 hours) • Average benchmark score is 21% • The best are over 50% @IntraTeam @KurtKragh @IntranetNow 4
  4. 4. @IntraTeam @KurtKragh @IntranetNow 5
  5. 5. 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% Estimate the percentage of employees who will say that the intranet/digital workplace creates value? Average 38%
  6. 6. 0% 10% 20% 30% 40% 50% 60% 70% Yes, it works well Yes Yes but it doesn't work The home page is personalised centrally based on e.g. location and department. (Out of those offering it) Answered question 54 Skipped question 141
  7. 7. 0% 20% 40% 60% 80% Yes, it works well Yes Yes but it doesn't work The home page is customised by the individual employee e.g. links (Out of those offering it) Answered question 42 Skipped question 153
  8. 8. 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Which system(s) are used for the intranet/digital workplace? (Multiple answers available) 2017 Future @IntraTeam @KurtKragh @IntranetNow
  9. 9. 0% 10% 20% 30% 40% 50% Yes 100% Yes Partly No Don't know Management supports the intranet/digital workplace Top management Middle management@IntraTeam @KurtKragh @IntranetNow
  10. 10. Average No. of departments 1,9 0% 10% 20% 30% 40% 50% 60% 70% 80% Which department(s) own(s) the intranet/digital workplace? (Multiple answers available) 2017@IntraTeam @KurtKragh @IntranetNow
  11. 11. 0% 10% 20% 30% 40% > 1 1 2-5 6-10 11-25 26-100 100+ Size of intranet/digital workplace team Average per thousand employees 1,1@IntraTeam @KurtKragh @IntranetNow
  12. 12. 0% 10% 20% 30% 40% 50% 60% Increase heavily Increase Remain unchanged Decrease Decrease heavily Don't know The resources for the intranet/digital workplace will: 2017 @IntraTeam @KurtKragh @IntranetNow
  13. 13. 0% 10% 20% 30% 40% Very satisfied Satisfied Neither or Dissatisfied Very dissatisfied Don't know How satisfied are the users with the internal search functionality? @IntraTeam @KurtKragh @IntranetNow
  14. 14. 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Do you use social media internally? @IntraTeam @KurtKragh @IntranetNow
  15. 15. 0% 10% 20% 30% 40% 50% 60% 70% 80% Yes, it works well Yes Yes but it doesn't work We are planning to No The home page consists primarily of tasks prioritised by employees @IntraTeam @KurtKragh @IntranetNow
  16. 16. 0% 10% 20% 30% 40% Yes, it works well Yes Yes, but it doesn't work We are planning to No Don't know Anyone can comment on the news @IntraTeam @KurtKragh @IntranetNow
  17. 17. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% The main intranet/digital workplace purpose is (multiple answers available): 2017@IntraTeam @KurtKragh @IntranetNow
  18. 18. @IntraTeam @KurtKragh @IntranetNow 19
  19. 19. @IntraTeam @KurtKragh @IntranetNow
  20. 20. Wrap-up • Personalisation works so does customisation • Office 365 and SharePoint is worth considering • More departments are owning the intranet • 1.1 per 1,000 is the average intranet team • Increase in investment in intranet (and search) • Search is not solving all your problems • Have a strategy that appeals to top management • Involve your colleagues in developing your intranet • Take part in the intranet/digital workplace survey/benchmark @IntraTeam @KurtKragh @IntranetNow
  21. 21. Thank you for your patience Kurt@IntraTeam.dk +45 4018 1655 @KurtKragh @IntraTeam

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