1. Kristy Idzerda
8020 SE Taggart St.
Portland, Oregon 97206
(503)919-6997
References available upon request
Objective: To obtain employment in Telemarketing or as a Customer Service Representative
Professional
Experience
Marketing
 Developed marketingstrategies
 Adaptedproductknowledge tomarketgoods
 Performedsalespresentations
 Appliedtelephonecommunicationasasalestool
 Effectivelydescribedanddemonstratedavarietyof goodsandservices
 Consistentlyachievedhighestsalesbysuggestive sellingandup-selling
CustomerService
 Anticipatedandmetguestneedswhile providingacustomerfriendlyenvironment
 Performedtechnical supportandsetupservices
 Providedwarrantysupportandinformation
 Expeditedrepairservices
 Establishedrapportwithcustomersto measure causesof dissatisfaction
 Implementedprogramstopreventcustomerdissatisfactionandcustomerloss
FinancialTasks
 Advisedcustomersonfinancial portfoliostatusandtransferredfunds
 Recognizedandidentifiedsymptomsof fraud
 Processedconsumerloans
 Updatedcustomersonclaimsstatusand reporting
 Providedbrokerage services
 Processedcreditcardpaymentsonline andoverthe telephone
Work History Wholesale MerchantProcessing
MarketingSpecialist,12/2012-1/2013, Beaverton,Oregon
Stream International,Inc.
Service Professional,3/2011-9/2011, Beaverton,Oregon
PilotTravel Center,LLC
CustomerService Representative,6/2009-10/2009, Wasco, Oregon
IHOP
Hostess,Server/Expeditor,9/2005-10/2006, Beaverton,Oregon
Education Post-SecondaryCoursework,BusinessManagement
PortlandCommunityCollege
Portland,OR
Dean’sListSpring2012
HighSchool Diploma/GED
PortlandCommunityCollege
Portland,OR
Completed4/2003

2. Kristy Idzerda
8020 SE Taggart St
Portland, OR 97206
503-919-6997
References available upon request