Novopay MFI Lending.pdf

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End-to-End Integrated MFI Lending.Paperless digital onboarding of customers with eKYC Paperless digital onboarding of customers with eKYC Field collection, cash & cashless mode - 100% app enabled Support for DSA Code and promotional schemes Increase productivity by monitoring and tracking performance of field force MFI system will seamlessly work with Digital Distribution system for VLE engagement

Software

Confidential © Novopay Solutions Private Limited 2
End-to-End Integrated MFI Lending
01 Acquire - Digital Onboarding
Paperless digital onboarding of customers with eKYC
02 Lend - Flexible LOS & LMS
Flexible Workflow engine driven LOS and LMS system geared up for
new-age lending
Field collection, cash & cashless mode - 100% app enabled
03 Collect - Collection Management System
Support for DSA Code and promotional schemes
04 Engage - Incentivise
Increase productivity by monitoring and tracking performance of field
force
05 Manage - Fieldforce Management
06 Partner - VLE network
MFI system will seamlessly work with Digital Distribution system for VLE
engagement

Confidential © Novopay Solutions Private Limited 3
Flexible LOS & Robust LMS
BPMN driven loan application process flow to handle
multiple products
Lead
Management
Application
Management
Task
Management
Configure
Rules
Workflow
Management
User
Management
System
Settings
Reports &
Dashboards

Confidential © Novopay Solutions Private Limited 4
Digital Onboarding
Aadhaar
Custom Workflows
Biometric and OTP based Aadhaar eKYC.
Offline verification of Aadhaar and Aadhaar
Secure QR code
Low code framework to build custom
workflows for onboarding, upsell/cross sell
and customer services

Confidential © Novopay Solutions Private Limited 5
Customer Onboarding - QDE and Data enrichment

Confidential © Novopay Solutions Private Limited 6
Group management

Confidential © Novopay Solutions Private Limited 7
Borrower Eligibility Test

Confidential © Novopay Solutions Private Limited
Origination Flow - NTB
Bank to provide API specification doc for the following:
-UIDAI (bio-metric)
-Aadhaar vault
-Credit bureau
-Posidex engine
-SMS
-CBS (Disbursement, SI, NEFT, IMPS, Peny check, Saving account-
creation, updation and status)
e-mandate?
Novopay in-house API to be used for the following:
-eSign
-Voter Id NSDL
-DMS
-PAN NSDL
-Aadhaar redact
-BRE rule engine and score card

Confidential © Novopay Solutions Private Limited 9
Rules Strategy for Automated Lending
Rules based credit decisioning for automated approvals
Build processing strategies as a collection of rules
Implement strategies for different customer segments
Set risk tolerances for each of the workflows and
funnel out the ‘marginal’ customer for further scrutiny
Manage your risks appropriately while allowing
‘mainstream’ customers the TAT they deserve
Move away from a ‘one process fits all’ and enhance
customer experience and increase business volume

Confidential © Novopay Solutions Private Limited 10
Customer 360

Confidential © Novopay Solutions Private Limited 11
Loan 360

Confidential © Novopay Solutions Private Limited 12
Comprehensive Collection Management
Collection Allocation -
Intelligent & automatic
allocation
Task Management -
KPIs and task
management
Collection Settlement
& reconciliation
Cash & digital Coll -
eNACH & Payment
links
Collection App for
Agents
Analytics and
Reporting

Confidential © Novopay Solutions Private Limited
Comprehensive Collection Methods
13
Standing Instructions eNACH registration &
presentation
App based physical
collection (cash &
digital) by collectors
Debit card / UPI based
payment link
Delinquent collection -
Allocation to Agencies &
collectors

Confidential © Novopay Solutions Private Limited 14
Collection App for Collection Agents

Confidential © Novopay Solutions Private Limited 15
Effective Field force Management
Analytics and
Reporting - Monitor,
Analyse, Improve
Task Management -
manage KPIs and
tasks for agents
Track Performance at
multiple levels
Manage KPI linked
Incentives
Attendance tracking
with Geotags
Manage
reimbursements linked
to journeys

Confidential © Novopay Solutions Private Limited 16
Smart Scheduling

Confidential © Novopay Solutions Private Limited 17
Field Force Management Dashboards

Confidential © Novopay Solutions Private Limited 18
- Lead creation will be done from “Digital
Distribution” interface
- VLE will create a Lead
- VLE/DSA code will be associated with the
lead by system
- Lead will be auto-assigned to the branch
to which the VLE is linked
- SO will take forward the lead through
loan origination journey
VLE mapping

Confidential © Novopay Solutions Private Limited 19
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Novopay MFI Lending.pdf

1. Novopay MFI Lending

2. Confidential © Novopay Solutions Private Limited 2 End-to-End Integrated MFI Lending 01 Acquire - Digital Onboarding Paperless digital onboarding of customers with eKYC 02 Lend - Flexible LOS & LMS Flexible Workflow engine driven LOS and LMS system geared up for new-age lending Field collection, cash & cashless mode - 100% app enabled 03 Collect - Collection Management System Support for DSA Code and promotional schemes 04 Engage - Incentivise Increase productivity by monitoring and tracking performance of field force 05 Manage - Fieldforce Management 06 Partner - VLE network MFI system will seamlessly work with Digital Distribution system for VLE engagement

3. Confidential © Novopay Solutions Private Limited 3 Flexible LOS & Robust LMS BPMN driven loan application process flow to handle multiple products Lead Management Application Management Task Management Configure Rules Workflow Management User Management System Settings Reports & Dashboards

4. Confidential © Novopay Solutions Private Limited 4 Digital Onboarding Aadhaar Custom Workflows Biometric and OTP based Aadhaar eKYC. Offline verification of Aadhaar and Aadhaar Secure QR code Low code framework to build custom workflows for onboarding, upsell/cross sell and customer services

8. Confidential © Novopay Solutions Private Limited Origination Flow - NTB Bank to provide API specification doc for the following: -UIDAI (bio-metric) -Aadhaar vault -Credit bureau -Posidex engine -SMS -CBS (Disbursement, SI, NEFT, IMPS, Peny check, Saving account- creation, updation and status) e-mandate? Novopay in-house API to be used for the following: -eSign -Voter Id NSDL -DMS -PAN NSDL -Aadhaar redact -BRE rule engine and score card

9. Confidential © Novopay Solutions Private Limited 9 Rules Strategy for Automated Lending Rules based credit decisioning for automated approvals Build processing strategies as a collection of rules Implement strategies for different customer segments Set risk tolerances for each of the workflows and funnel out the ‘marginal’ customer for further scrutiny Manage your risks appropriately while allowing ‘mainstream’ customers the TAT they deserve Move away from a ‘one process fits all’ and enhance customer experience and increase business volume

12. Confidential © Novopay Solutions Private Limited 12 Comprehensive Collection Management Collection Allocation - Intelligent & automatic allocation Task Management - KPIs and task management Collection Settlement & reconciliation Cash & digital Coll - eNACH & Payment links Collection App for Agents Analytics and Reporting

13. Confidential © Novopay Solutions Private Limited Comprehensive Collection Methods 13 Standing Instructions eNACH registration & presentation App based physical collection (cash & digital) by collectors Debit card / UPI based payment link Delinquent collection - Allocation to Agencies & collectors

15. Confidential © Novopay Solutions Private Limited 15 Effective Field force Management Analytics and Reporting - Monitor, Analyse, Improve Task Management - manage KPIs and tasks for agents Track Performance at multiple levels Manage KPI linked Incentives Attendance tracking with Geotags Manage reimbursements linked to journeys

18. Confidential © Novopay Solutions Private Limited 18 - Lead creation will be done from “Digital Distribution” interface - VLE will create a Lead - VLE/DSA code will be associated with the lead by system - Lead will be auto-assigned to the branch to which the VLE is linked - SO will take forward the lead through loan origination journey VLE mapping

20. Thank You

Novopay MFI Lending.pdf

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Novopay MFI Lending.pdf