Improving productivity using Field Service Management tool Voyager helps monitor, analyse improve the overall performance of the entire field force of a company

1. Improving productivity using Field
Service Management
For many organizations, managing a team of sales/service professionals effectively is
one of the most complex tasks. Because this involves the activities to be logged,
monitored, and controlled by human labor which takes a considerable amount of time
and precision to keep track of all the activities. Miscommunications, delays, and
incorrect/incomplete information inevitably has plagued many companies in these
situations.
As the technology has advanced with systems beginning to communicate easily, the
next step was to devise a solution to solve the problem and thus gave way for Field
Service Management System.
What is FSM – Field Service Management
FSM or Field Service Management is a technology that automates the field operations
of a team of sales or service professionals through mobile systems. As customer
demands and the logistics of managing field teams continue to increase in complexity, it
is clear that business leaders — as well as employees, shareholders, and customers —
are discovering the enormous efficiency gains and value that FSM software can bring to
their organization as a whole.
FSM Systems: The Next Step of Ubiquitous
Connectivity
At its core, FSM is simply any system that is designed to keep track of the various
components of field operations. These components typically include employee/vehicle
tracking, task scheduling, setting field force targets, performance measurement,

2. incentive management and more. A typical FSM is a software-as-a-service sector
(SaaS) offering, with management of these components controlled through a cloud-
based WebApp which can be accessed from mobile devices while field technicians are
on the job. Everything from tracking a customer acquisition, KYC or support call to
empowering customers can be managed and tracked using a sophisticated FSM
solution.
Voyager – Novopay’s FSM tool
Novopay’s Field Service Management tool Voyager helps monitor, analyse and
improve the overall performance of the entire field force of a company. Often,
companies have a large field force engaged in customer acquisition, sales or support.
However, companies are unable to accurately measure the effectiveness or
productivity of their workforce in the field. This is where Voyager comes in.
Voyager’s mobile app deployed on field force’s smartphones, uses various sensors and
client-generated events to track the progress of the field force and informs the Voyager
server of their various activities. Voyager dashboard displays the status of active tasks,
attendance monitoring, real-time Tasks monitoring, geo-tracking of field force, business
expenses management including reimbursements and incentive management and
distribution.