4. ➢ A bot (short for "robot") is an
automated program that runs over
the Internet.
Web crawlers are used by search engines to scan websites
on a regular basis. These bots "crawl" websites by
following the links on each page.
Chat bots were one of the first types of automated
programs to be called "bots" and became popular in the
1990s, with the rise of online chatrooms.
A more advanced type of chat bot, called a "chatterbot"
can respond to messages in plain English, appearing to be
an actual person. 03
5. WHY ARE BOTS SUCH
A BIG DEAL?
Why Bots, Why Now?
App Fatigue
Conversation as the Interface
The Raise of Artificial Intelligence
04
6. APP FATIGUE
Mobile Apps are difficult to build, distribute and maintain
App marketplaces are incredibly crowded
Discovery
Engagement
Versioning
05
7. HISTORICAL MOMENT OF
MESSAGING
0606
Big 4 social networks:
• Twitter
• Facebook
• LinkedIn
• Instagram
Big 4 messaging apps
• WeChat
• Viber
• WhatsApp
• FB Messenger
10. ➢ Bots are the new apps
Conversations are the new UI
AI is the protocol
Messaging apps are the new browser
09
“Your Reaction, After
hearing/reading this slide”
13. MICROSOFT BOT FRAMEWORK
12
Framework to develop Bots
for different messaging
platforms
Bot can be
implemented using the
Bot Builder SDK
The Language Understand
Intelligence Service provides
deep learning and linguistic
analysis capabilities to Bots
implemented in the platform
The Bot Connector
integrates Bots
with different
messaging
platforms
The Bot Directory provides
distribution and discovery to
Bots implemented in the
platform
14. TELEGRAM BOTS
Provides a mechanism for
implementing Bots in the
Telegram platform
Provides rich user interface
controls to use in Bot
commands
Commands (/command)
provide a mechanism for
users to interact with Bots
The capabilities of the
framework are exposed
using the Telegram Bot API
The Bot Father provides a
mechanism for controlling
all other Bots in the
platform
13
16. BOTS IN ENTERPRISES
Bots have proliferated mostly in the consumer market
Many markets can benefit from intelligent Bots
Healthcare
Public Safety
Retail
Travel & Hospitality
Additional capabilities are required to make Bot platforms
enterprise ready 15
17. ENTERPRISES CAPABILITIES
in BOT PLATFORMS
16
ENTERPRISE
BOT
PLATFORM
Security
Integration
With
Enterprise
System
Bot
Store
Monitoring
Management Testing
19. THE MAJOR TREND AND USE AMONG BOTS
DEVELOPMENT IS USING THEM AS CHATBOTS
18
20. CHATBOTS
Think of a bot as just another user.
Bot can be invited to a group and post messages with the help of
keywords.
Bots have many of the same qualities as their human counterparts:
Profile photos
Names
Can be direct messaged or mentioned
Can post messages
Upload files etc.
19
24. RULE-BASED BOT
No artificial intelligence
Trained to do one thing
As smart as it is programmed to be
Communicates in a structured manner
23
25. ➢ AS SMART AS IT IS
PROGRAMMED TO BE
This means a specific set of pre-defined
commands or keyword strings are set within the
bot and thus it replies to certain and specific
keywords or triggers.
24
26. EXAMPLES OF FAMOUS BOT
“WHERE”
(Available on
FB Messenger)
Helps in locating
places you
25
28. “ESTHER”
(Available on both FB
Messenger and
Telegram)
Alternative Bot to
talk to instead of real
person.
27
29. TIPS TO BUILD A WELL-
BEHAVED CHAT BOT
Always introduce yourself
Never leave a user hangin’
Account for typos
Give easy access to ‘help’
Offer levels of customization
28
30. CONCLUSION
Bots are called to become one of the most relevant trends in
the next wave of enterprise applications.
The first generation of bot platforms is being powered by top
messaging platform vendors like Facebook, Microsoft, Slack,
Telegram, etc.
Standalone bot platform vendors are also emerging.
To become relevant in the enterprise, bot platform must
expand its capabilities in areas such as testing, security,
monitoring, management, integration, etc.
Its already happening….
29
31. BIBLIOGRAPHY
Google (https://www.google.co.in/)
Quora (https://www.quora.com/)
Wikipedia (https://en.wikipedia.com/)
Your Story (https://www.yourstory.com/)
CNET (https://www.cnet.com/)
Tech Advisor (https://www.techadvisor.co.uk/)
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