Kevin Norris has over 15 years of experience in customer service and account management roles. He has a proven track record of exceeding client objectives and achieving organizational goals. His core skills include first call resolution, effective product marketing, fast order processing, managing multiple projects simultaneously, customer service solutions, and conflict resolution management. He has held several roles in customer service, recruiting, telemarketing, and office management, consistently meeting or exceeding metrics and improving efficiency.

1. KEVIN NORRIS
261 Maryview Pkwy Matteson, IL 60443
(312) 778-3871
kevnorris722@yahoo.com
ACCOUNT MANAGEMENT CAREER PROFILE
Results-oriented, quality-driven customer service professional with over 15 years’ experience as a liaison between
company & clients with a proven track record of exceeding client objectives; consistent achievement of metrics to
support organizational goals.
Core Knowledge & Skill Areas:
First Call Resolution
Effective Product Marketing
Fast Order Processing
Management of Multiple Projects Simultaneously
Customer Service Solutions
Conflict Resolution Management
Attention to Detail
Client Retention Proficiency
EMPLOYMENT HISTORY
Computer Lab Coordinator, The Salvation Army ARC, Chicago, IL 06/2015 - Present
Selected Accomplishments:
 Helped over 50% of clients secure employment
 Improved computer lab efficiency by 25% through regular software/hardware maintenance
 Key member of technical team that improved digital literacy programs offered
Music Artist, Self Employed, Chicago, IL 01/2012 - Present
Selected Accomplishments:
 Created a hub for DJ/Music Producer business by establishing a web presence on 7 social media sites
 Networked with over 50 DJ’s/Producers to optimize performance/studio time opportunities for new talent
 Improved focus & discipline of work ethic by 50% by interminable execution of DJ & engineer techniques
Recruiter, People Scout Inc., Chicago, IL 03/2011 - 10/2011
Selected Accomplishments:
 Optimized number of quality employee candidates the client companies required by 30%
 Saved the client companies roughly $150,ooo a month in training costs by referring most qualified applicants
 Achieved high monthly approval ratings from management 6 out of 7 months
Telemarketing Service Representative, TTC Marketing Solutions, Chicago, IL 04/2010 - 02/2011
Selected Accomplishments:
 Increased sales of college admissions by 20% in 1 years’ time
 Met or exceeded sales & call metrics requirements
 Saved contracted client 20% of potential lost revenue when asked to retain customers who were dissatisfied
(according to a poll) with their electric service
Customer Service Representative, Goes Lithographing Company, Chicago, IL 06/2007 - 06/2009
Selected Accomplishments:
 Produced 20% faster returns on customer orders by personally overseeing the production, billing process &
shipment of products from start to finish
 Delivered 30% faster response time when client requested proofs and copy changes by being proactive and
anticipating customer needs
 Expanded customer base by conducting market research strategies in over 20 states and parts of Canada
Office Manager, Jackson Park Golf Association, Chicago, IL 02/2004 - 10/2005
Selected Accomplishments:
 Increased the awareness of the game of golf by providing the community with information about the $500 -
$1000 Chick Evans College Scholarship Fund that can be earned by being a caddie
 Increased production by 50% efficiency by applying knowledge of computer technology & automation
EDUCATION
Economics Major, University of Illinois - Chicago, Chicago IL 1982 - 1985